The Renewals Specialist manages the end-to-end renewal process for medium and large customers, ensuring accurate pricing, contract processing, and timely closure. They act as a subject matter expert, collaborating with internal teams and manufacturers to maintain asset accuracy and resolve invoicing disputes.
Anovia
21 Remote Job Openings at Anovia
The role involves administering and optimizing the HubSpot CRM platform to support Sales and Marketing teams. Key duties include maintaining data integrity, designing automated workflows, and coaching users to drive platform adoption.
Lead customer-facing design workshops and architect end-to-end solutions across cybersecurity, networking, and cloud environments. Partner with sales teams to produce technical documentation, bills of materials, and business cases to drive strategic opportunities to closure.
Lead customer-facing design workshops and architect end-to-end solutions across cybersecurity, networking, and cloud environments. Partner with sales teams to produce technical documentation, bills of materials, and business cases to secure strategic wins.
Serve as the primary contact for technical incidents, managing the full lifecycle from triage and documentation to resolution. Collaborate with engineering teams to improve services and maintain a comprehensive knowledge base.
Lead technical pre-sales engagements by designing complex cybersecurity and networking solutions for strategic accounts. Drive revenue growth by creating managed services proposals, authoring SOWs, and acting as a trusted technical advisor to C-level stakeholders.
Execute regression and performance test suites in staging environments and manage software defects using Jira. Collaborate with developers and stakeholders during monthly milestone reviews and facilitate User Acceptance Testing sessions.
Provide voice and email technical support following ITIL Incident Management processes to ensure timely resolution of user issues. Perform troubleshooting for applications, hardware, VPNs, and collaboration tools while coordinating with vendors and internal stakeholders.
The Operations Analyst will analyze operational challenges to identify root causes and provide data-driven recommendations. They will collaborate with cross-functional teams to improve workflow efficiency and prepare executive-level presentations.
Provide remote frontline support for Emergency Call Handling and NG911 platforms via phone and email. Manage the full lifecycle of support tickets and escalate critical issues to higher tiers while maintaining the internal knowledge base.
Drive operational readiness and technical enablement for managed service teams by bridging the gap between delivery, engineering, and customer success. This includes managing monitoring platforms, automating repetitive tasks, and developing enablement playbooks and documentation.
The Sr. System Administrator provides technical support for workstations, servers, and line-of-business applications via phone, email, and chat. Responsibilities include troubleshooting incidents, managing client infrastructure, and resolving escalated issues from L1 team members.
Provide expert-level technical support and infrastructure management as the highest escalation point for Level 1 and 2 engineers. Responsible for designing, optimizing, and troubleshooting enterprise IT infrastructure including virtualization, storage, and cloud environments.
Supervise and mentor a team of NOC and System Engineers to ensure high service quality and SLA compliance for managed services clients. Manage ticket backlogs, shift schedules, and provide second-level technical guidance on infrastructure and networking issues.
Lead the design and governance of integrated virtualized solutions, translating business and security requirements into technical architectures. Oversee the deployment and operation of Linux platforms using KVM and HPE VM Essentials while ensuring production readiness.
Design and deliver soft skills and communication training programs to improve employee performance and customer experience. Conduct training needs analysis and provide one-on-one coaching to drive behavioral change.
Serve as the primary point of contact for technical incidents in public safety and critical infrastructure environments. Manage the full incident lifecycle from triage and documentation to resolution and escalation while contributing to the knowledge base.
Provide Tier 2 technical support for complex Avaya communication environments, focusing on call quality and infrastructure issues. Perform root-cause analysis using packet traces and configure Avaya Media Servers and Gateways within defined SLAs.
Develop and maintain modern web applications and dashboards using frameworks like ReactJS, Angular, or VueJS. Integrate frontend applications with REST APIs and implement efficient state management and authentication flows.
Develop and maintain scalable APIs and backend platforms while managing system integrations across services. Collaborate with cross-functional teams to design microservices-based architecture and ensure high performance and reliability.
Develop and maintain modern, scalable web applications and dashboards using ReactJS, Angular, or VueJS. Collaborate with backend, product, and UX teams to integrate APIs and ensure high-performance, accessible user interfaces.
