The Operations Analyst will analyze operational challenges to identify root causes and provide data-driven recommendations. They will collaborate with cross-functional teams to improve workflow efficiency and prepare executive-level presentations.
Anovia
19 Remote Job Openings at Anovia
Provide remote frontline support for Emergency Call Handling and NG911 platforms via phone and email. Manage the full lifecycle of support tickets and escalate critical issues to higher tiers while maintaining the internal knowledge base.
Drive operational readiness and technical enablement for managed service teams by bridging the gap between delivery, engineering, and customer success. This includes managing monitoring platforms, automating repetitive tasks, and developing enablement playbooks and documentation.
Provide Level 2 support and administration for Windows server infrastructure, including Active Directory, virtualization platforms, and Microsoft 365 services. Monitor system health, perform routine maintenance, and resolve escalated technical incidents within SLA.
The Sr. System Administrator provides technical support for workstations, servers, and line-of-business applications via phone, email, and chat. Responsibilities include troubleshooting incidents, managing client infrastructure, and resolving escalated issues from L1 team members.
Provide expert-level technical support and infrastructure management as the highest escalation point for Level 1 and 2 engineers. Responsible for designing, optimizing, and troubleshooting enterprise IT infrastructure including virtualization, storage, and cloud environments.
Supervise and mentor a team of NOC and System Engineers to ensure high service quality and SLA compliance for managed services clients. Manage ticket backlogs, shift schedules, and provide second-level technical guidance on infrastructure and networking issues.
The role involves implementing, configuring, and auditing ConnectWise RMM to meet client requirements. It also requires developing automation scripts in PowerShell, Python, or Bash and providing technical training and support.
Design, build, and maintain full-stack interfaces and backend services while modernizing legacy Spring MVC and JSP architecture. Optimize backend performance and develop secure RESTful APIs to ensure platform reliability and scalability.
Design, implement, and maintain web interfaces and backend microservices for the Stratus application suite on AWS. This includes both maintaining existing RDE applications and developing new greenfield applications ported from legacy systems.
Lead the design and governance of integrated virtualized solutions, translating business and security requirements into technical architectures. Oversee the deployment and operation of Linux platforms using KVM and HPE VM Essentials while ensuring production readiness.
Design and deliver soft skills and communication training programs to improve employee performance and customer experience. Conduct training needs analysis and provide one-on-one coaching to drive behavioral change.
Lead a technical team supporting CCaaS environments, serving as the primary operational point of contact for incident response and vendor coordination. Drive service excellence through SLA monitoring, technical oversight of call flows, and continuous operational improvement.
Serve as the primary point of contact for technical incidents in public safety and critical infrastructure environments. Manage the full incident lifecycle from triage and documentation to resolution and escalation while contributing to the knowledge base.
Provide Tier 2 technical support for complex Avaya communication environments, focusing on call quality and infrastructure issues. Perform root-cause analysis using packet traces and configure Avaya Media Servers and Gateways within defined SLAs.
Monitor and maintain CCaaS and UC platforms to ensure system availability and performance. Diagnose and resolve complex voice routing, IVR failures, and agent connectivity issues while automating operational tasks.
Develop and maintain modern web applications and dashboards using frameworks like ReactJS, Angular, or VueJS. Integrate frontend applications with REST APIs and implement efficient state management and authentication flows.
Develop and maintain scalable APIs and backend platforms while managing system integrations across services. Collaborate with cross-functional teams to design microservices-based architecture and ensure high performance and reliability.
Develop and maintain modern, scalable web applications and dashboards using ReactJS, Angular, or VueJS. Collaborate with backend, product, and UX teams to integrate APIs and ensure high-performance, accessible user interfaces.
