Serve as the primary point of contact for technical incidents in public safety and critical infrastructure environments. Manage the full incident lifecycle from triage and documentation to resolution and escalation while contributing to the knowledge base.
Anovia
15 Remote Job Openings at Anovia
Provide Tier 2 technical support for complex Avaya communication environments, focusing on call quality and infrastructure issues. Perform root-cause analysis using packet traces and configure Avaya Media Servers and Gateways within defined SLAs.
Monitor and maintain CCaaS and UC platforms to ensure system availability and performance. Diagnose and resolve complex voice routing, IVR failures, and agent connectivity issues while automating operational tasks.
The role involves analyzing operational challenges across people, processes, and tools to provide data-driven recommendations for executive stakeholders. The analyst will build dashboards and deliver presentations to improve workflow efficiency and customer outcomes.
Serve as the primary technical contact for ITSM tools, monitoring systems, and custom web applications. Triage and resolve configuration issues while documenting complex bugs for the engineering team.
Responsible for designing, implementing, and maintaining the company's IT infrastructure to ensure optimal performance and security. This includes managing cloud services, virtualization platforms, and identity access management while providing Tier 3 technical support.
Develop and maintain modern web applications and dashboards using frameworks like ReactJS, Angular, or VueJS. Integrate frontend applications with REST APIs and implement efficient state management and authentication flows.
Provide voice and email technical support while managing the full incident lifecycle from logging to resolution. Coordinate with vendors and internal teams to ensure timely closure of tickets and maintain high customer satisfaction.
The Production Specialist will manage the fidelity of Adobe InDesign files, create templates, and ensure all content adheres to copyright laws and accessibility standards. They will also coordinate with internal and external teams to meet project deadlines and document key decisions.
Monitor network performance, ensure system availability, and diagnose and resolve network issues in a timely manner. Collaborate with IT staff to perform network maintenance, upgrades, and capacity planning while ensuring compliance with security standards.
Provide voice and email technical support while following ITIL Incident Management processes to ensure timely ticket resolution. Coordinate with vendors and internal teams while performing troubleshooting for hardware, software, and network-related issues.
The System Engineer is responsible for designing, implementing, and maintaining IT infrastructure to ensure optimal performance, security, and scalability. This role involves providing Tier 3 technical support, managing cloud and hybrid environments, and leading automation and system integration initiatives.
Develop and maintain scalable APIs and backend platforms while managing system integrations across services. Collaborate with cross-functional teams to design microservices-based architecture and ensure high performance and reliability.
The Junior Developer will assist in the design, development, and maintenance of backend and frontend applications while ensuring high-quality code. They will also collaborate with cross-functional teams to troubleshoot issues and support API integrations.
Develop and maintain modern, scalable web applications and dashboards using ReactJS, Angular, or VueJS. Collaborate with backend, product, and UX teams to integrate APIs and ensure high-performance, accessible user interfaces.
