Oversee day-to-day L1/L2 IT support operations and provide leadership and coaching to IT Support Engineers. Manage the support queue, asset lifecycles, and leverage AI tools to automate repetitive workflows and documentation.
Remote Support Specialist Jobs (4,593)
Search = support
Provide world-class customer service and technical support for hardware, software, and tech products via inbound and outbound channels. Resolve routine problems, track information in databases, and maintain broad knowledge of smartphones, tablets, and wearables.
The Customer Support Specialist manages incoming customer calls with empathy to provide veterinary diagnostic support. They are responsible for entering orders accurately, resolving customer issues, and maintaining data within CRM and ERP systems.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
Lead and develop a pod of Tier I support agents through real-time coaching, 1:1s, and performance monitoring. Ensure high-quality customer interactions by reinforcing SOPs and managing key metrics like SLA and CSAT.
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Provide national-level technical support for mammography and women's health products via telephone and on-site visits. Perform complex diagnostic analysis, support installations, and ensure compliance with FDA and ISO regulatory requirements.
Provide technical support and training to internal and external customers to resolve product quality and application issues. Oversee product installation, troubleshooting, and project management in the field while maintaining detailed documentation.
Provide technical support and guidance to climbing facility staff via email, phone, and virtual sessions. Troubleshoot software issues and help customers configure system settings and membership structures.
Serve as a technical expert for the New Innovations platform by supporting customers and prospects with their technical needs. Create and maintain technical documentation, FAQs, and training materials while delivering software training to diverse audiences.
The Support Associate is responsible for processing incoming support requests from chat, email, and phone. This includes creating support tickets, assigning them to the appropriate team, and following up to ensure requests are closed out according to established processes.
Manage Tier 2 support cases for Drone as First Responder (DFR) operations, focusing on hardware, software, and deployment troubleshooting. Coordinate with cross-functional teams to resolve technical issues and document solutions to improve internal knowledge resources.
Technical Support Manager - Digital Payments / Brazil
Market Pay
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Full Time
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2 Weeks Ago
Market Pay
The role involves acting as the primary technical contact for clients to resolve complex payment issues and lead technical integrations. Additionally, the manager will oversee small to medium projects and monitor production indicators to ensure service reliability.
Lead the diagnosis and resolution of advanced technical issues across Linux, networking, Kubernetes, and cloud environments for Nebius clients. Provide technical leadership, mentor junior staff, and collaborate with engineering teams to improve system scalability and operational efficiency.
Manage the onboarding and integration journey for US partners while driving platform adoption and revenue growth through business animation. Act as the primary technical point of contact for the US region, bridging the gap between clients and internal IT, Finance, and Marketing teams.
Remote Customer Support Representative
Traveling with Mchaila
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Full Time
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2 Weeks Ago
Traveling with Mchaila
Provide professional support to clients via email and online platforms while managing scheduling and coordination. Maintain organized records of client interactions and ensure timely updates to ensure a positive experience.
Manage the full employee IT lifecycle and administer the core SaaS stack, including Google Workspace and GCP. Focus on building proactive systems, monitoring, and documentation to reduce ticket volume and friction.
The representative is responsible for the installation, onboarding, and training of veterinary clinics on IDEXX products and services. They provide on-site technical support, manage customer accounts, and identify additional client needs to present suitable solutions.
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The representative provides on-site installation, onboarding, and technical training for veterinary clinics on IDEXX products and services. They collaborate with sales teams to maintain customer accounts and identify additional client needs to present suitable solutions.
Provide technical support for the Blue Planet Software Portfolio by troubleshooting software and system-related issues for customers. Collaborate with R&D and engineering teams to resolve product bugs and provide feedback for future product improvements.
Remote Customer Support - Inbound Phone Calls - Insurance Tool - 05/2026
ModSquad
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Full Time
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2 Weeks Ago
ModSquad
Provide inbound phone support for a technology company's insurance software platform to ensure a smooth customer experience. Assist customers during times when insurance agents are unavailable to take calls.
Provide high-quality technical support to Absorb platform clients via phone, chat, and email. Investigate and resolve technical issues while acting as a professional advocate for the client.
Serve as the producer and support point for client web conference programs, ensuring adherence to SOPs and event specifications. Provide end-user support, manage event documentation, and collaborate with the project management team for program development.
Genesys Cloud Managed Services Principal Support Engineer
TTEC Digital
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Full Time
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2 Weeks Ago
TTEC Digital
Oversee ticket activity and lead escalations for Genesys Cloud accounts to ensure optimal client experience. Provide technical leadership, mentor staff, and perform root cause analysis to resolve complex system issues.
Technical Support Specialist - Web & Configurable Solutions
Blackbaud
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Full Time
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2 Weeks Ago
Blackbaud
Resolve complex technical issues for web-based and configurable solutions while collaborating with Engineering and Product teams for root-cause analysis. Mentor associate-level team members and maintain knowledgebase content to improve self-service options.
Medical Billing Customer Support 1st SHIFT REMOTE
Rotech Healthcare Inc.
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Full Time
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2 Weeks Ago
Rotech Healthcare Inc.
The Customer Support Specialist will conduct patient satisfaction calls, coordinate order fulfillment, and educate patients on products and services. They will also manage new order intake and verify insurance eligibility.
Provide administrative support to the Remedium team, including maintaining job trackers, formatting CVs, and managing schedules. Coordinate with various internal departments and assist with high-priority projects to ensure operational excellence.
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Provide high-quality technical support to Absorb platform clients via phone, chat, and email. Investigate and resolve technical issues while acting as a professional advocate for the client.
The role involves troubleshooting and resolving operational issues across applications, databases, and cloud environments. It also requires designing and maintaining applications and RESTful APIs to improve system performance and reliability.
Lead and inspire teams to deliver exceptional customer service experiences. Manage client support operations while maintaining a focus on professional growth and team success.
Senior Lead, Australia Escalations Support (Square & Afterpay)
Block
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Full Time
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2 Weeks Ago
Block
Lead a high-performing team to oversee the end-to-end complaints and escalations lifecycle for Square and Afterpay in Australia. Drive strategic improvements in processes and products to ensure regulatory adherence and customer satisfaction.
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