Lead enterprise Software Asset Management delivery with a focus on Oracle, IBM, and Microsoft licensing compliance. Manage SAM tool implementations and lead teams in preparing Effective License Positions (ELP) and optimizing costs.
Remote Support Specialist Jobs (4,599)
Search = support
The role focuses on SAP license compliance, including interpreting licensing terms, analyzing consumption, and preparing Effective License Position (ELP) outputs. It also involves managing Tier-2 and Tier-3 publishers using tools like Flexera or ServiceNow SAM Pro.
Lead client-facing Software Asset Management delivery focusing on SAP, IBM, and Microsoft to create defensible Effective License Positions. Manage a delivery team and oversee the functional implementation of SAM tools like Flexera and ServiceNow SAM Pro.
The role focuses on providing IBM licensing expertise, specifically managing sub-capacity licensing and preparing Effective License Positions (ELP). It involves validating software installations across hybrid environments and using SAM tools to ensure compliance and optimize license usage.
The role focuses on the functional implementation, maintenance, and operational enablement of SAM tools like Flexera or ServiceNow SAM Pro. Key duties include managing license reconciliation, entitlement mapping, and supporting publisher Effective License Position (ELP) activities.
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Responsible for the end-to-end implementation, configuration, and deployment of SAM tools to meet customer requirements. This includes managing system health, performing maintenance, and coordinating technical resolutions with vendors.
Serve as a Subject Matter Expert acting as a link between clients and systems to troubleshoot issues and ensure seamless operation. Lead and manage the team, facilitate training, and contribute to key decisions across multiple teams.
Provide 24/7 rotational technical support, focusing on weekends and early morning shifts to monitor system health and respond to customer inquiries. Triage system alerts and coordinate with developers and field engineers to prevent downtime for MRI scanning solutions.
Medical Support Assistant
Spectrum Healthcare Resources
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Full Time
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2 Weeks Ago
Spectrum Healthcare Resources
Coordinate patient care and scheduling between internal and community providers while managing medical records in VA systems. Provide professional customer service and administrative support to patients, families, and VA staff.
Assist clients in organizing personalized travel experiences, including arranging accommodations, flights, and activities. Manage booking details, maintain client records, and provide professional communication via phone and email.
German/English Chat & Email Support | Fixed-Term
Crescendo.ai
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Part Time
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2 Weeks Ago
Crescendo.ai
Provide high-quality customer experience via email and live chat in both English and German. Handle inquiries ranging from product questions to basic technical troubleshooting while meeting defined KPIs.
French/English Chat & Email Support | Fixed-Term
Crescendo.ai
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Part Time
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2 Weeks Ago
Crescendo.ai
Deliver high-quality customer experience via email and live chat in English and French. Handle inquiries regarding orders, product usage, and technical troubleshooting while meeting performance KPIs.
German/English Chat & Email Support | Fixed-Term
Crescendo.ai
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Part Time
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2 Weeks Ago
Crescendo.ai
Provide high-quality customer experience via email and live chat in English and German, handling inquiries from product questions to basic technical troubleshooting. Collaborate cross-functionally to solve complex issues and share customer insights to improve overall service.
Provide technical guidance to customers on pre-sales and post-sales bases to ensure design, fabrication, and assembly goals are met. Coordinate product integration between suppliers and customers while developing technical seminars and project plans.
Provide technical guidance to customers during pre-sales and post-sales phases to ensure design, fabrication, and assembly goals are met. Coordinate product integration between suppliers and customers while developing technical seminars and project plans.
Manage customer interactions via tickets, emails, and phone calls to assist users and build trust. Perform critical backend operational tasks including data collection, cleanup, and filing property tax protests.
EverHealth - Senior Manager of Support (L1) (Remote, Canada)
EverCommerce
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Full Time
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2 Weeks Ago
EverCommerce
Lead and develop a high-performing Tier 1 Support organization across multiple channels including phone, chat, email, and AI-assisted tools. Drive the transformation toward an AI-first, customer-centric organization while managing operational KPIs and cross-functional partnerships.
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Provide expert technical support and problem resolution for enterprise customers using SUSE Linux and container technologies. Collaborate with global colleagues and development teams to resolve complex bugs and maintain professional customer communication.
Lead and develop a team of Customer Support Specialists to ensure high-quality service and adherence to SLAs. Oversee day-to-day operations, handle customer escalations, and collaborate with product teams to improve workflows.
The specialist will provide technical support to medical practices and life science companies by analyzing and resolving application issues. Responsibilities include managing customer inquiries via phone, email, and chat while documenting all interactions in Salesforce.
Serve as the first point of contact for customer licensing queries, analyzing and resolving technical issues with licensing technology. Responsibilities include performing root cause analysis, documenting solutions, and managing system contract transactions.
The role involves customizing client websites and configuring database and CRM integrations to ensure seamless product performance. You will also process data using Python, SQL, and JavaScript to create insightful presentations and manage support tickets via Zendesk.
Provide technical support to clients via phone, chat, and tickets to resolve issues and reduce customer effort. Document bugs, maintain professional client data handling, and contribute to training materials and process improvements.
Provide world-class technical support for Redpanda's products, focusing on configuration, hardware, and product challenges. Collaborate with engineering teams to resolve customer issues and perform root cause analysis to improve infrastructure.
Provide front-line technical support for hardware, software, and peripherals while managing support requests through a ticketing system. Support the onboarding of new pharmacy locations and coordinate with third-party vendors to resolve technical issues.
Transform the Application Support organization into an AI-first team by building AI agents and automation scripts to eliminate manual toil. Develop self-healing workflows and mentor teams to adopt an automation-first operational mindset.
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Lead and develop the APAC training and support operations team to ensure efficiency and high customer satisfaction. Drive strategic business planning and serve as the primary escalation point for major client issues.
Handle inbound calls, emails, and web inquiries to provide pre- and post-sales support for print product offerings. Maintain meticulous customer records in the CRM and collaborate with Operations and Sales teams to ensure customer satisfaction.
Provide high-quality, empathetic support to independent truckers and fuel stop partners in a high-volume environment. Resolve real-time problems and utilize tools like Zendesk and Slack to ensure a seamless customer experience.
The Head of Support will own the global support strategy and lead a distributed team to unify customer and consumer support motions. They are responsible for managing critical incidents, evolving support operations, and using support insights to influence the product roadmap.
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