Perform deep technical analysis of complex errors in 2nd-level support and document findings using log files and monitoring data. Support releases, rollouts, and hotfixes while maintaining professional communication with customers.
Remote Support Specialist Jobs (4,593)
Search = support
Provide technical support for tracking script installation and resolve client issues through communication and bug reporting. Maintain technical documentation and collaborate with development teams to improve product stability.
The specialist is responsible for the end-to-end customer support journey, diagnosing and resolving complex computer-related issues. They must manage the ticketing queue while maintaining high CSAT and QA ratings to ensure customer satisfaction and retention.
The role involves providing Tier 2 technical support by diagnosing and resolving complex computer-related issues for customers. It requires managing the support ticketing queue and maintaining high CSAT and QA ratings through detailed documentation.
EverHealth - Senior Manager of Support (L1) (Remote, US)
EverCommerce
·
Full Time
·
2 Weeks Ago
EverCommerce
Lead and develop a high-performing Tier 1 Support organization across multiple channels including phone, chat, email, and AI-assisted tools. Drive the transformation toward an AI-first, customer-centric organization while managing operational KPIs and cross-functional partnerships.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
The Associate Manager provides regional enablement and business operations support to GCO JAPAC, focusing on day-to-day business rhythm, metrics, reporting, and process standardization. This role also involves operational support for clinical trial planning and improving visibility and consistency across regional priorities.
The Applications Support Analyst performs routine healthcare information system and application support, resolving incidents and service requests. They also assist in creating and maintaining training documentation while promoting a team approach.
Support the implementation of a new payroll software solution with a focus on Finnish payroll and assist in processing payroll accurately and on time. Maintain payroll documentation and respond to payroll-related queries from employees and other departments.
Online | Vacation Support Specialist
Careers In Travel | Destination Planners
·
Full Time
·
2 Weeks Ago
Careers In Travel | Destination Planners
Provide essential administrative and customer service support to the travel planning team by coordinating with suppliers and preparing itineraries. Ensure smooth client experiences by tracking payments, distributing travel documents, and maintaining accurate CRM records.
Serve as the first line of technical support for internal teams and external clients to resolve software-related issues. Collaborate with engineering and QA teams to analyze logs, trace errors, and document solutions in the knowledge base.
Provide Level 2 technical support to resolve customer issues in a live production environment, focusing on billing, rating, and provisioning flows. Liaise between customers and R&D teams while maintaining high customer satisfaction and updating support tools.
The role focuses on the implementation, technical support, and customer success of Trimble Construction One solutions, specifically Tekla PowerFab. It also involves providing technical pre-sales support, conducting demonstrations, and collaborating with global teams to drive digital transformation in the AECO industry.
Technical Customer Support - Contractor 23 APPLICANTS
Trust Wallet
·
Full Time
·
2 Weeks Ago
Trust Wallet
Provide technical support and triage for wallet functionality, payment systems, and backend services. Monitor system behavior, assist in incident response, and collaborate with engineering teams to improve system performance.
Lead and mentor a team of Software Support Engineers to deliver high-quality customer support and meet SLA/KPI targets. Act as a key escalation point for critical incidents and collaborate cross-functionally to improve the overall customer experience.
Provide high-quality technical support and troubleshooting for complex software configurations and integrations for government clients. Act as a subject matter expert to resolve escalated issues and collaborate with engineering teams to identify and document product bugs.
Provide technical and operational support to customers via email, phone, and chat while handling back-office tasks like payouts and account verification. Troubleshoot technical issues using internal tools and document cases within Salesforce.
Act as the second-line escalation point for complex technical incidents across infrastructure, cloud, and end-user technologies. Assist with projects including security compliance auditing, cloud migrations, and infrastructure changes.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Associate, Digital Workplace Support
Sandy Hook Promise
·
Full Time
·
2 Weeks Ago
Sandy Hook Promise
Maintain and improve the SharePoint-based intranet to ensure a clear and intuitive digital experience for a remote workforce. Support the adoption of collaboration tools and assist in the migration from SharePoint Classic to SharePoint Modern.
Technical Support Representative, Tier 1 (Philippines Remote)
Turnitin, LLC
·
Full Time
·
2 Weeks Ago
Turnitin, LLC
Provide technical and non-technical support to clients primarily via email, phone, and live chat. Coordinate with Engineering and Product Management to resolve product issues and maintain technical documentation.
Technical Support NIS and Holistic Planning Consultant, GPD/Health Immunization, Nairobi, Kenya, 7 months (Remote), Req: 593071
UNICEF
·
Full Time
·
2 Weeks Ago
UNICEF
Provide technical expertise to countries on Vaccine Portfolio Optimization and Prioritization (VPOP) and support the development of National Immunization Strategies. Assist Gavi-eligible countries in creating holistic applications for the 2026-2030 period to ensure equitable vaccine access.
Act as the primary technical contact for representatives and partners to resolve welding-related issues and ensure high-quality service. Coordinate regional events, deliver training sessions, and facilitate communication between regional partners and the international headquarters.
The agent will provide real-time customer support via live chat and messaging platforms to resolve product and account queries. They are also responsible for logging interactions in the CRM and improving support documentation.
Medicaid Eligibility Support & Outreach
Staffing Solutions Organization LLC (SSO)
·
Full Time
·
2 Weeks Ago
Staffing Solutions Organization LLC (SSO)
Review and assess Medicaid applications by applying policy rules and processing client documentation to reduce backlogs. Conduct proactive outbound outreach to members to confirm contact information and increase awareness of program changes.
Provide 1st and 2nd level support for Celigo integration apps and NetSuite OneWorld across global time zones. Design, test, and deploy integration flows while managing third-party vendor escalations to meet SLA commitments.
Lead enterprise Software Asset Management delivery with a focus on Oracle, IBM, and Microsoft licensing compliance. Manage SAM tool implementations and lead teams in preparing Effective License Positions (ELP) and optimizing costs.
The role focuses on SAP license compliance, including interpreting licensing terms, analyzing consumption, and preparing Effective License Position (ELP) outputs. It also involves managing Tier-2 and Tier-3 publishers using tools like Flexera or ServiceNow SAM Pro.
New "support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Lead client-facing Software Asset Management delivery focusing on SAP, IBM, and Microsoft to create defensible Effective License Positions. Manage a delivery team and oversee the functional implementation of SAM tools like Flexera and ServiceNow SAM Pro.
The role focuses on providing IBM licensing expertise, specifically managing sub-capacity licensing and preparing Effective License Positions (ELP). It involves validating software installations across hybrid environments and using SAM tools to ensure compliance and optimize license usage.
The role focuses on the functional implementation, maintenance, and operational enablement of SAM tools like Flexera or ServiceNow SAM Pro. Key duties include managing license reconciliation, entitlement mapping, and supporting publisher Effective License Position (ELP) activities.
Responsible for the end-to-end implementation, configuration, and deployment of SAM tools to meet customer requirements. This includes managing system health, performing maintenance, and coordinating technical resolutions with vendors.
Automatically Apply to Support Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Browse Jobs by Role
Remote Data Analyst Jobs
Remote Management Consultant Jobs
Remote Account Executive Jobs
Remote Call Center Representative Jobs
Remote Graphic Designer Jobs
Remote Social Media Manager Jobs
Remote Proofreader Jobs
Remote Program Manager Jobs
Remote Video Editor Jobs
Remote Translator Jobs
Remote Technical Writer Jobs
Remote Customer Success Manager Jobs
Remote Software Engineer Jobs
Remote Content Creator Jobs
Remote Chief of Staff Jobs
