The Associate Director of Client Success is responsible for driving retention, expansion, and organic growth across a portfolio of over 7,000 academic and government accounts. This role involves leading a team of professionals, managing complex client relationships, and leveraging data to optimize performance and revenue outcomes.
The Associate Director will manage a portfolio of 7,000+ client accounts to drive retention, expansion, and organic growth. They will also lead, coach, and develop a team of Client Success professionals while serving as the senior relationship owner for strategic accounts.
Monitor and address high-visibility online community discussions on platforms like Reddit and LinkedIn to ensure accurate representation of WES services. Mitigate misinformation and guide users toward official support channels while collaborating with internal teams to improve documentation.
The specialist monitors high-visibility online discussions on platforms like Reddit and LinkedIn to ensure accurate information about WES services. They are responsible for mitigating misinformation and guiding users toward official support channels while managing reputational risk.
The role focuses on planning and delivering convenings and capacity-sharing activities to foster collaboration among partners. It involves coordinating logistics, gathering field insights to improve strategies, and providing operational support to the Philanthropy and Community team.
The Senior Associate supports the planning and delivery of convenings and capacity-sharing activities to foster collaboration among partners. This includes coordinating logistics, gathering partner feedback, and translating strategies into actionable agendas to drive collective action.
The Grants Associate coordinates grant administration activities and manages data related to the grantmaking cycle. They support funding seekers and analyze data to inform diversity, equity, and inclusion in funding decisions.
The Grants Associate coordinates grant administration activities and manages data throughout the grantmaking cycle. This includes tracking funding pipelines, managing payment processes, and analyzing data to inform diversity and equity in funding decisions.
Lead the execution, enhancement, and optimization of the Salesforce platform to support business needs and strategic roadmap priorities. Manage the product backlog, lead Agile ceremonies, and act as the primary liaison between business stakeholders and technical delivery teams.
Supports the Chief of Staff and Chief Social Impact Officer in planning, coordinating, and executing priorities across the systems change portfolio. Responsibilities include managing leadership calendars, tracking operational priorities, and coordinating cross-functional initiatives.
Supports the Chief of Staff and Chief Social Impact Officer in planning, coordinating, and executing priorities across the systems change portfolio. Responsibilities include managing leadership calendars, tracking operational priorities, and coordinating cross-functional initiatives.
The Insights Partner curates and synthesizes research, data, and trends to support equitable career pathways for immigrants and refugees. This includes leading knowledge mobilization efforts and maintaining a cross-country learning agenda to inform strategic prioritization.
The Insights Partner curates and synthesizes research, data, and emerging trends to support streamlined career pathways for immigrants and refugees. This includes leading knowledge mobilization efforts and maintaining a cross-country learning agenda to inform strategic prioritization.
The Program Associate coordinates the day-to-day execution of Career Pathways initiatives across the U.S. and Canada, focusing on workplans and administrative support. The role involves managing stakeholder relationships, organizing convenings, and documenting implementation insights for continuous improvement.
The Program Associate coordinates the day-to-day execution of Career Pathways initiatives across Canada and the U.S., focusing on workplan tracking and administrative support. The role involves managing stakeholder relationships, organizing external events, and documenting implementation insights for continuous improvement.
Oversee B2B and B2C content marketing programs to drive revenue and enhance the digital customer experience across multiple channels. Manage a Content Marketing Analyst and collaborate with communications teams to execute a data-driven content distribution strategy.
Oversee B2B and B2C content marketing programs to drive revenue and enhance the digital customer experience across multiple channels. Manage a Content Marketing Analyst and collaborate with enterprise communications to execute distribution strategies and data-driven campaigns.
The Director of Canada Communications will develop and implement communications strategies to support WES's influence and public affairs goals in Canada. This role involves collaborating with various departments and managing media relations to enhance WES's profile and positioning.
The Senior WFM Analyst will build and scale workforce management capabilities, owning forecasting and capacity planning across multiple support tiers and channels. They will act as a strategic partner to leadership and manage the operational performance of outsourced BPO partners.
The Senior WFM Analyst will build and scale workforce management capabilities, including forecasting and capacity planning across multiple support tiers and channels. They will act as a strategic partner to leadership and manage the operational performance of outsourced BPO partners.
The CTO will define and execute the enterprise technology strategy and AI vision to align with organizational goals and drive digital transformation. They will lead a distributed technology team, managing the operating model, budget, and secure infrastructure to support a mission-driven social enterprise.
The CTO will define and execute the enterprise technology strategy and AI vision to align with organizational goals and drive digital transformation. They are responsible for leading a distributed technology team, managing the budget, and ensuring secure, scalable infrastructure.
The AD, Digital Engagement leads the development and execution of digital strategies across all WES properties to drive engagement and organizational impact. This role manages the digital engagement team and optimizes the technology stack to ensure cohesive, innovative, and data-driven outreach.
The AD, Digital Engagement leads the development and execution of digital strategies across all WES properties to drive engagement and brand impact. They manage the digital engagement team, optimize the technology stack, and oversee vendor relationships to ensure alignment with organizational goals.
