VerifiedFirst

The Client Services Representative will assist clients with inquiries via email, phone, or chat while educating them on products and services. They are responsible for maintaining positive client relationships, processing orders, and meeting team goals for response and resolution times.

The specialist verifies employment, education, professional references, and license status of job applicants for clients. This involves making outbound calls, conducting internet research, and managing administrative tasks like file triage and inbox monitoring.

The role focuses on initiating meetings for Account Executives through high-volume outbound calls, emails, and social media outreach. Responsibilities include researching prospects, managing the sales pipeline in Salesforce, and educating potential clients on company products.

The Client Success Manager builds and nurtures client relationships to assist with pre-employment screening needs and ensure timely candidate placement. They serve as the primary liaison between clients and internal stakeholders to drive satisfaction and retention.