Client Services Representative

About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

How our Client Services Representative spends their time:

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases; 
• Educate clients on searches, forms needed for searches, and the adverse action process;

• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

What you bring:

• A positive, solution-focused attitude;
• An interest in learning more about application support and service delivery;
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications:

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Client Services Department in a call center environment;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce is preferred;
• Background screening experience is preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.