Velora

Provide day-to-day IT support for a remote workforce, including hardware provisioning and account management. Assist in maintaining compliance standards and collecting evidence for SOC 2, GDPR, and PCI audits.

Build and maintain detailed financial models and operating models to guide strategic decision-making and business planning. Support corporate finance workstreams including annual planning, forecasting, and the creation of board materials.

The Senior Technical Support Engineer will lead incident response for high-severity issues and act as a technical bridge between support, engineering, and product teams. They will also build AI-augmented workflows and internal tools to improve diagnostic speed and product quality.

The engineer will collaborate on software design and architecture while maintaining micro-services and APIs for the Raisely platform. They will also take ownership of mid-level projects, conduct code reviews, and utilize AI-powered tools to enhance development workflows.