You will own the end-to-end development of features for an AI-native CRM platform, working across the full stack from frontend to infrastructure. You are responsible for the entire lifecycle of your code, including testing, production deployment, monitoring, and triage.
The Support Specialist will manage customer inquiries through to resolution, primarily via email, while maintaining a focus on product empathy and clear communication. They will also identify patterns in support issues to improve help documentation and leverage AI tools to enhance support quality and efficiency.
You will own the day-to-day transaction monitoring and fraud risk review for Aplos Pay, making accountable risk decisions. Additionally, you will redesign processes by implementing automation and AI to scale detection rules while partnering with engineering and compliance teams.
You will own high-impact projects end-to-end, from technical design and implementation to production release and stability. Additionally, you will direct AI coding agents and partner with product teams to deliver secure, scalable features for the nonprofit platform.
The Senior Product Manager will own cross-product and platform initiatives, including the Mission Assistant, from discovery through launch and iteration. They will partner with Engineering, Data, and GTM teams to define success metrics and drive product growth across the Velora suite.
Manage and implement new clients across Keela and Raisely platforms while providing fundraising strategy and configuration support. Act as a liaison between customers and product teams to improve platform functionality based on user feedback.
Manage full-cycle bookkeeping services for multiple medium-sized nonprofit customers, including reconciliations, payroll, and financial clean-up. Utilize AI-native tools to streamline workflows and maintain high customer satisfaction scores through proactive communication.
