The specialist will provide technical support via chat, phone, and email while documenting issues in Zoho Desk. They are also responsible for creating knowledge base content and following up on unresolved tickets.
The Customer Success Manager will build strong relationships with shop owners to ensure ongoing value and product adoption of the Tire Guru platform. They will proactively monitor customer health, deliver training, and collaborate across internal teams to improve retention and customer experience.
The Director will develop and execute a multi-year IT, cybersecurity, and enterprise AI strategy to drive business growth and operational efficiency. They will oversee AI governance, security frameworks, and technology platform integrations while leading cross-functional teams to ensure scalable and secure technology solutions.
The Customer Success Manager will serve as the primary liaison between clients and the marketing team to manage marketing strategies and campaign performance. Responsibilities include conducting account reviews, troubleshooting underperforming accounts, and maintaining strong client relationships.
The Payments Consultant is responsible for engaging prospective customers, qualifying outbound leads, and signing new opportunities into the 360 ecosystem. They will also maintain CRM data and participate in industry trade shows to build a strong sales pipeline.
The Product Manager will define and prioritize product requirements and manage the product backlog to align with strategic goals. They will serve as the link between business stakeholders and the development team to ensure the delivery of high-quality software.
