VEHLO

Provide professional support to merchants regarding payment processing, account updates, and pricing models via phone, email, and chat. Investigate and resolve payment-related issues and collaborate cross-functionally to manage complex escalations.

The role focuses on delivering a platform strategy involving observability with New Relic, vulnerability management via GitHub Enterprise, and FinOps cost optimization. Daily tasks include managing AWS infrastructure, standardizing Terraform modules, and maintaining Jira/Confluence reporting foundations.

Manage and grow a portfolio of post-onboarding automotive repair shops, focusing on proactive retention and reducing churn. Protect recurring revenue and drive expansion opportunities through strategic partnership with high-value customers and multi-shop operators.

Manage and grow relationships with automotive aftermarket customers by driving incremental revenue through strategic upsells of SMS bundles and solutions. Act as a trusted advisor to improve customer engagement, retention, and lifetime value while collaborating with cross-functional teams.

The Partner Development Representative will generate qualified sales pipeline by engaging partner-sourced leads and executing outbound campaigns. They will collaborate with internal teams to manage CRM data and report on activity metrics to drive growth.