Provide frontline technical support to customers via multiple channels including phone, email, and chat. Collaborate with internal teams to escalate complex issues and contribute to the improvement of documentation and support processes.
The Customer Success Associate will onboard new users, configure the Shop Boss application, and provide customized training to ensure client success. They will also manage a book of business by maintaining strong relationships, gathering product feedback, and identifying opportunities for upselling.
You will own the end-to-end strategy and development of customer-facing data, analytics, and AI-powered insight products. This involves leading cross-functional teams to deliver unified analytics experiences, defining metrics, and managing the commercial model for data products.
The Principal Product Manager will own the end-to-end strategy and development of customer-facing data, analytics, and AI-powered insight products. This role involves leading cross-functional teams to define metrics, manage commercial models, and deliver a unified analytics experience across the company's product portfolio.
The Customer Success Manager is responsible for onboarding new users, configuring software instances, and providing customized training to ensure client retention. They also manage a book of business by maintaining strong relationships, advocating for customer needs, and identifying opportunities for product expansion.
The Customer Success Manager will build strong relationships with shop owners to ensure ongoing value and product adoption of the Tire Guru platform. They will proactively monitor customer health, deliver training, and collaborate across internal teams to improve retention and customer experience.
The Director will develop and execute a multi-year IT, cybersecurity, and enterprise AI strategy to drive business growth and operational efficiency. They will oversee AI governance, security frameworks, and technology platform integrations while leading cross-functional teams to ensure scalable and secure technology solutions.
