Provide world-class technical support and analysis to the UpGuard community and global customers. Manage ticket escalations, maintain internal and external knowledge bases, and collaborate with engineers to remediate cybersecurity risks.
UpGuard Inc.
16 Remote Job Openings at UpGuard Inc.
Onboard and manage customers to ensure they effectively utilize UpGuard to meet their security goals. Act as a customer advocate by providing strategic insights to internal product and sales teams to drive engagement and expansion.
Lead the in-house legal function as a strategic advisor to executive leadership and a player-coach for the legal team. Oversee global compliance, corporate governance, product counseling, and intellectual property strategy to support business scaling.
Act as the primary technical expert to support the Account Management team in driving customer expansion, renewals, and upsells. Responsible for conducting POCs, architecting technical solutions, and resolving support queries during the expansion cycle.
Lead the strategy and execution of information security governance, risk, and compliance initiatives, reporting directly to the CISO. Manage the SOC 2 audit cycle, third-party risk evaluations, and the development of company-wide security policies.
Onboard and manage customers to ensure they effectively utilize UpGuard to meet their security goals. Act as a customer advocate by providing strategic insights to internal product and sales teams to drive engagement and expansion.
The role focuses on planning and executing a calendar of partner-facing events to generate pipeline and deepen relationships with MSSPs and strategic alliances. Additionally, the manager is responsible for optimizing B2B marketplace listings on platforms like AWS, Azure, and GCP.
Act as the primary technical expert to support account managers during complex renewals and upsell opportunities. Drive product activation and architect solutions to increase growth within the existing customer base.
The Global Director of Sales Development is responsible for building and scaling a world-class outbound revenue engine and owning the global SDR strategy. This role focuses on driving outbound-sourced revenue, managing pipeline contribution, and leveraging AI to optimize sales playbooks.
Act as the primary technical expert to support the Account Management team in driving customer expansion, renewals, and upsells. Responsible for architecting solutions, managing Proof of Concepts (POCs), and translating technical value into business growth.
Lead and scale a high-performing US-based SDR team to drive qualified pipeline generation. Optimize sales processes by implementing AI-powered tools and partnering with Marketing to align on demand generation strategies.
Drive business value by quantifying marketing performance and translating complex data into actionable insights for various marketing channels. Design and maintain the company's attribution framework and build scalable data models using dbt to support executive decision-making.
Drive the evolution and growth of products by conducting deep market research and defining product positioning and messaging. Lead the planning and execution of product launches and create core sales and marketing assets.
Collaborate with cross-functional teams to develop and own customer-facing features for a Cyber Risk Posture Management platform. Focus on improving system reliability, scalability, and performance while addressing challenges of high throughput and big data.
Drive the evolution and growth of products by conducting market research and defining differentiated positioning and messaging. Lead the planning and execution of product launches and create core sales and marketing assets.
Design and maintain scalable infrastructure on Google Cloud while championing a platform-as-a-product mindset to improve developer experience. You will evolve the observability stack and implement secure-by-default patterns for networking and workload isolation.
