The VP of Customer Success will lead and scale the AMER organization, defining operating models and maturity frameworks to drive retention and expansion. They will manage a team of CSMs and managers while partnering with revenue leadership to meet ARR growth targets.
Manage renewals and revenue retention for a portfolio of key accounts, proactively addressing risks and negotiating renewal and expansion contracts. Identify upsell and cross-sell opportunities, collaborate with sales and other teams on account strategies, and track account health and revenue metrics.
You will build, coach, and lead a team of Account Executives to drive net-new logo acquisition and meet revenue targets. This involves managing pipeline hygiene, conducting forecast calls, and actively participating in complex sales cycles.
Generate new business opportunities through outbound tactics like cold calling, email sequences, and LinkedIn outreach. Collaborate with sales, marketing, and product teams to refine processes and communicate prospect needs effectively.
You will write high-quality, authoritative content that answers customer questions and improves search visibility for the UpGuard platform. Additionally, you will manage content within the CMS and collaborate with the growth marketing team to optimize performance.
You will lead and mentor a team of Account Managers to drive revenue retention and expansion through renewals, cross-sells, and upsells. You will also collaborate with cross-functional teams to optimize customer engagement and ensure long-term account stability.
The Customer Success Manager will onboard and manage customers to ensure effective use of the UpGuard platform while driving engagement and mitigating pain points. They will act as a customer advocate, providing strategic insights and updates to internal cross-functional teams like Product and Sales.
The Sales Development Representative will generate and qualify new business opportunities through outbound prospecting tactics like cold calling and email sequences. They will also collaborate with Account Executives and internal teams to refine sales processes and effectively communicate the company's value proposition.
You will own a feature area end-to-end, leading technical design and architectural decisions while collaborating with product and design teams. Additionally, you will mentor engineers to improve code quality and system performance within a product-driven squad.
Build and maintain customer-facing features across the React front end and Go-based backend services. Collaborate with cross-functional squads to ensure platform scalability, reliability, and security.
You will own the product strategy and long-range planning for a portfolio of product areas while managing a team of Senior Product Managers. Additionally, you will collaborate with cross-functional teams to drive commercial outcomes and ensure consistent product execution across multiple squads.
The specialist will manage and optimize the HubSpot Marketing Hub email channel, including building modular templates and maintaining audience lists. They will also be responsible for QA processes, deliverability monitoring, and reporting on email performance metrics.
You will lead threat modelling, security reviews, and vulnerability management across the product portfolio and cloud infrastructure. Additionally, you will build automation and AI-driven security tooling to embed security into the software development lifecycle.
The Director of Customer Success will lead and mentor the APAC Customer Success team to drive account adoption, retention, and expansion strategies. They will also be responsible for managing key metrics, developing regional strategy, and collaborating with internal teams to ensure customer business objectives are met.
Define and own the strategic vision and roadmap for the UpGuard platform while collaborating with cross-functional teams to deliver impactful features. You will translate customer problems into actionable requirements and analyze performance metrics to ensure long-term business alignment.
The Marketing Business Operations Manager will own the end-to-end marketing budget process and serve as the operational backbone for the marketing team. This role involves designing and implementing systems improvements, managing work management platforms, and leading change management initiatives across the department.
You will own the end-to-end lifecycle of corporate technology, including identity, endpoints, and SaaS administration. You will also build and maintain internal tooling through automation to ensure secure and efficient platform operations.
You will own the entire enterprise technology stack, including security, infrastructure, identity, and cloud platforms while leading IT, security, and GRC functions. Additionally, you will act as the primary internal user of the company's platform to drive product improvements and customer success.
Collaborate with cross-functional teams to develop and own customer-facing features for a Cyber Risk Posture Management platform. Focus on improving system reliability, scalability, and performance while addressing challenges of high throughput and big data.
