Oversee global IT infrastructure projects focusing on networking, security, and application deployment. Act as the primary point of contact for internal stakeholders and external vendors to ensure projects are completed on time and within budget.
TTEC
85 Remote Job Openings at TTEC
Lead the build-out and management of a cross-functional web development and UI/UX team to deliver client projects. Manage the day-to-day client relationship, translate requirements into deliverables, and provide technical direction for frontend engineering.
Executive Director, Public Sector Information Security & Compliance Officer
TTEC
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Full Time
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7 hours ago
TTEC
Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state frameworks such as FedRAMP and NIST 800-53 while managing security teams and risk mitigation strategies.
Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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8 hours ago
TTEC
Senior Bilingual Healthcare Customer Service Representative β French-English β Work from home - Canada
TTEC
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Full Time
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10 hours ago
TTEC
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.
Lead and motivate a team to meet client goals while ensuring high-quality customer experiences and resolving escalations. Monitor key success metrics including Customer Satisfaction Scores and Service Level Goals through active coaching and training.
Lead global organizational development initiatives focusing on employee engagement, leadership design, and the overall employee experience. Oversee DE&I efforts, onboarding processes, and the delivery of leadership training programs across the organization.
Responsible for prospecting, negotiating, and activating new strategic partners to scale presence in the USA and Canada markets. Manages the sales pipeline via CRM and collaborates cross-functionally to optimize global payment technology solutions.
Oversee global IT infrastructure projects focusing on networking, security, and application deployment. Act as the primary point of contact for internal stakeholders and external vendors to ensure projects are completed on time and within budget.
The specialist will troubleshoot technical issues for customers and collaborate with team members to ensure an exceptional customer experience. Responsibilities include following up on specific technical problems and resolving them to completion.
Lead the daily operations of the reporting and analytics function to ensure the delivery of business-critical dashboards and reports. Supervise and coach a team of analysts while partnering with stakeholders to translate business needs into actionable insights.
The Associate WFM Specialist monitors real-time operational performance across multiple channels to ensure service level targets are met. This includes managing workload distribution, communicating risks to leadership, and executing schedule adjustments to maintain 24/7 operations.
Maintain information security standards and monitor security tools to reduce risk and remediate system issues. Collaborate with cross-functional teams to optimize security tooling and strengthen the overall security posture.
Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to regulatory frameworks like SOC2 and ISO 27001.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
You will lead and oversee the organizationβs Cloud Security team, enforcing security architecture, policies, and controls for cloud platforms. This role involves managing cloud security tools, ensuring compliance with frameworks, and mentoring team members.
The Information Security Engineer will maintain TTECβs Information Security standards and monitor security tools to reduce risks related to data loss and security incidents. They will collaborate with various teams to support issue resolution and strengthen the overall security posture.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
The role involves managing medium to large scale global projects and serving as the primary liaison between functional groups to define project scope. Key duties include maintaining project records, identifying risks, and spearheading innovative corporate initiatives.
Oversee core payroll activities, including semi-monthly and termination paycheck calculations and local payroll tax payments. Manage payroll requests, handle system testing for changes, and deliver required documentation to government institutions.
Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management with auditing KPIs, developing standard operating procedures, and conducting calibration sessions.
The Senior Executive Assistant provides high-level administrative and strategic support to the Executive Director, managing complex schedules and travel. They coordinate across all organizational levels to handle reporting, documentation, and general office functionality.
Lead the deployment of complex global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of global projects, including client business and internal initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal teams.
Lead the deployment of complex global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of complex global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Senior Business Analyst β Business Solution (Robotics & Process Automation)
TTEC
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Full Time
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a month ago
TTEC
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities across enterprise platforms and develop high-quality documentation like BRDs and Lean Business Canvases.
Evaluate and analyze customer interactions across various channels to improve satisfaction scores and performance. Assist management with auditing KPIs, conducting calibration sessions, and developing standard operating procedures.
The trainer will onboard and guide new hires through training on company values, systems, and client-specific products. They are responsible for monitoring attendance and ensuring employees are equipped for success in their new roles.
Drive LATAM expansion by prospecting, negotiating, and activating new strategic partners. Manage the sales pipeline via CRM and collaborate cross-functionally to optimize solutions and meet global goals.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and first-level technical troubleshooting.
Design and facilitate scalable leadership development programs and interventions across global regions. Partner with senior stakeholders to translate business challenges into practical learning experiences and measure program effectiveness using data insights.
Bilingual Customer Service Representative β Luxury Retail - French-English β Work from Home
TTEC
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Full Time
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a month ago
TTEC
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Deliver expert product recommendations and maintain detailed customer records using CRM tools.
The Principal Compliance Analyst ensures security processes align with regulatory requirements and manages external audits for commercial compliance programs. They lead the execution of compliance frameworks and develop corrective action plans to address audit findings.
Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Support consumers by resolving questions related to healthcare benefit needs through thoughtful engagement. Handle a high volume of incoming calls while conducting research across multiple systems to provide accurate information.
Korean-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Answer incoming calls to help consumers resolve questions related to their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide clear and accurate information to customers.
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Answer incoming calls to help consumers resolve questions related to their healthcare benefit needs. Conduct research across multiple systems to provide clear and accurate information to customers.
Armenian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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a month ago
TTEC
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Arabic-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
·
a month ago
TTEC
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
The Consumer Engagement Manager creates incentive plans and manages budgets to drive revenue through the engagement and coaching of sales agents. They are responsible for implementing strategies to promote health insurance products and monitoring agent performance for continuous improvement.
Lead, mentor, and coach a team to meet client goals and improve key success metrics such as revenue and customer satisfaction. Manage daily operations, handle customer escalations, and ensure a positive work environment for associates.
The VP of Technology will architect and execute a business-aligned technology strategy to enhance customer experiences and operational scale. This includes leading digital transformation, managing global technology operations, and overseeing cybersecurity and financial stewardship.
Lead the Financial Planning & Analysis team for the Digital segment, focusing on organic growth and M&A integration. Provide strategic financial guidance, prepare annual budgets, and present performance updates to executive leadership.
The Vice President will lead a specialized client portfolio, nurturing relationships to drive profitable growth and operational excellence. They are responsible for orchestrating cross-functional teams and developing business strategies that align with client needs and market trends.
Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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2 months ago
TTEC
You will support consumers by resolving questions related to their healthcare benefit needs through incoming calls. This involves conducting research across multiple systems to provide clear, accurate information while maintaining high quality and professionalism.
Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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2 months ago
TTEC
You will support consumers by answering incoming calls and resolving questions related to their healthcare benefit needs. This involves conducting research across multiple systems to provide clear, accurate information while maintaining high quality and professionalism.
Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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2 months ago
TTEC
You will support consumers by resolving questions related to their healthcare benefit needs through incoming calls. You are responsible for conducting research across systems to provide clear, accurate information while maintaining high quality and professionalism.
Healthcare Customer Service Representative - Remote in California
TTEC
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Full Time
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2 months ago
TTEC
You will support consumers by resolving healthcare benefit questions and providing clear, accurate information. This involves managing a high volume of interactions while maintaining quality and professionalism across multiple systems.
The LMS Administrator will manage operational logistics, including course assignments, learner tracking, and system maintenance. They will also collaborate with instructional designers to support audits and provide technical assistance for the learning management system.
You will answer incoming customer communications and conduct research to resolve customer issues effectively. Your goal is to provide exceptional service and peace of mind to every customer you assist.
You will be responsible for answering incoming customer communications and conducting research to resolve complex issues. Your goal is to provide exceptional customer experiences by offering quick and effective solutions.
The Proposal Content Specialist will manage and optimize the company's proposal content library and go-to-market tools to ensure consistency and accuracy. They will collaborate with global teams to develop engaging, client-focused assets that support strategic business pursuits.
The Proposal Content Specialist will manage and optimize the company's proposal content library and sales enablement assets across various platforms. They will collaborate with global teams to create, update, and maintain high-quality, brand-aligned content for strategic business pursuits.
The Revenue Assurance Analyst is responsible for managing revenue assurance processes, including contract review, billing set-up, and revenue recognition. They will also prepare journal entries, perform month-end close tasks, and analyze revenue performance for their assigned account portfolio.
You will lead security assessments and code reviews across various platforms while embedding security best practices throughout the SDLC. Additionally, you will collaborate with DevOps teams to secure CI/CD pipelines and provide guidance on threat mitigation strategies.
The Instructional Designer will develop and optimize knowledge management strategies while creating engaging e-learning and blended learning solutions. They will also analyze training performance data and collaborate with cross-functional teams to improve learner engagement and business outcomes.
The Case Manager acts as a single point of contact for customers to resolve sales, service, and product inquiries via phone, email, and chat. They are responsible for building customer loyalty by providing expert product knowledge and utilizing satisfaction tools to address concerns.
Bilingual Customer Service Representative - Spanish-English - Remote USA
TTEC
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Full Time
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2 months ago
TTEC
You will answer incoming customer communications and conduct research to resolve complex or escalated issues. Your goal is to provide exceptional customer experiences while maintaining a supportive and professional demeanor.
You will answer incoming customer communications and conduct research to resolve customer issues effectively. Your goal is to provide exceptional service and peace of mind to every customer you assist.
Bilingual Customer Service Representative - Spanish-English β Part time
TTEC
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Full Time
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3 months ago
TTEC
You will answer incoming customer communications and conduct research to resolve customer issues effectively. Your goal is to provide an exceptional customer experience by helping others with a supportive and caring attitude.
The Senior Consultant will identify and execute process improvement initiatives to drive measurable outcomes in quality, cost, and customer experience. They will integrate Lean Six Sigma and Agile methodologies to optimize value streams and lead high-impact projects across the organization.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate with global teams to monitor learner performance and enhance curriculum effectiveness.
You will design user-centric digital experiences by creating wireframes, user journeys, and high-quality interfaces. Additionally, you will conduct user research and usability testing while collaborating with cross-functional teams to ensure effective implementation.
You will design and implement functional user interfaces for web and mobile applications using React and modern front-end technologies. Additionally, you will perform product analysis, document code, and communicate effectively with internal and external clients.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate with global teams to incubate learning solutions and leverage data to monitor learner performance.
The Incident Response Manager leads security incident orchestration, containment, and recovery efforts while managing a team of analysts. They also ensure compliance with federal security frameworks, maintain incident response plans, and conduct vulnerability assessments for FedRAMP-authorized environments.
The representative will handle incoming customer communications, conducting necessary research to resolve issues and provide answers quickly. Responsibilities include taking ownership of escalated or complex calls, aiming to deliver an exceptional customer experience.
This position is responsible for reviewing and coordinating pricing for new and existing clients within TTECβs BPO segments, primarily advising Sales, Finance, and Operational leadership on engagement pricing details. The role also involves assisting with special projects such as developing new pricing methodologies, documenting deal terms, and conducting financial analysis.
The representative will be responsible for answering incoming customer communications and conducting necessary research to resolve customer issues quickly and effectively. The role focuses on ensuring customers receive an exceptional experience by providing peace of mind and prompt answers.
This position is responsible for reviewing and coordinating pricing for new and existing clients within TTECβs BPO segments, primarily advising Sales, Finance, and Operational leadership on engagement pricing details. The role also involves assisting with special projects like developing new pricing methodologies, documenting deal terms, and conducting financial analysis.
Oversee core payroll activities, including calculations for semi-monthly and termination paychecks, local payroll tax calculation and payment, and processing payroll requests. Address payroll incidents, test system changes, and ensure accurate and timely payroll delivery.
The role involves designing, developing, delivering, evaluating, and maintaining virtual blended learning experiences that are human-centered, goal-oriented, and data-driven, utilizing various methodologies from learning design, learning science, graphic design, and media design. Responsibilities include building, testing, and launching learning solutions across multiple clients and geographies while keeping the learner experience central through human-centered design.
The Customer Service Representative will build trust by providing superior knowledge and expertise for a new program assisting consumers with mobility challenges via social media applications. Responsibilities include delivering exceptional member experiences, providing insightful advice, diagnosing issues, resolving problems, and owning the member journey from start to finish.
Specialists provide customized, easy, and effortless experiences to luxury automobile brand customers by building relationships based on understanding their needs, lifestyle, and preferences. Team members own the customer experience from start to finish, promptly resolving inquiries and concerns using available tools while adhering to service level metrics.
As a Corporate Development Associate, you will partner with TTECβs Executive Leadership Team to construct complex sales pitches and lead the M&A lifecycle. You will also manage due diligence and integration of acquisitions while developing operational plans.
Dutch-English Customer Service in support of Booking.com β Remote in Greece
TTEC
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Full Time
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5 months ago
TTEC
You will answer incoming communications from customers and conduct research to resolve their issues. Additionally, you will be the first point of contact for accommodation partners, ensuring a high level of service and positive experiences.
KorisniΔka sluΕΎba za putovanja na hrvatskom i engleskom jeziku u sklopu podrΕ‘ke Booking.com-u za Atenu, GrΔku
TTEC
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Full Time
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5 months ago
TTEC
You will answer incoming communications from customers and conduct research to resolve their issues. Additionally, you will be the first point of contact for accommodation partners, providing accurate information and ensuring a positive experience.
Polish-English Travel Customer Service in support of Booking.com
TTEC
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Full Time
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5 months ago
TTEC
In this role, you will resolve customer issues and provide answers to their queries. You will be the first point of contact for accommodation partners, ensuring a high level of service.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring a high level of service and customer satisfaction. They will also identify process improvements to enhance customer experiences.
