You will assist customers with vehicle features, warranty questions, and technical troubleshooting across phone, chat, and email channels. You are also responsible for accurately documenting interactions and escalating complex issues to the appropriate support teams.
You will answer incoming customer communications and conduct research to resolve complex or escalated issues. Your goal is to provide exceptional customer experiences by delivering quick and accurate solutions.
The Quality Assurance Manager will lead, mentor, and coach a team to ensure company and client goals are met while maintaining a positive work environment. They are responsible for interpreting data, resolving issues, and coordinating training to improve customer experience.
You will be responsible for resolving escalated or complex customer inquiries through various communication channels. This involves conducting research to provide accurate solutions while maintaining a high standard of customer experience.
The Sales Representative will generate new business and manage existing customer relationships through outbound and inbound sales calls. They will use a consultative approach to provide tailored solutions and achieve sales targets while delivering an outstanding customer experience.
The Sales Representative will generate new business and manage existing customer relationships through outbound and inbound sales calls. They will use a consultative approach to provide tailored solutions and ensure high-quality customer experiences across voice, chat, and email channels.
Analyze compensation data and conduct market benchmarking to support competitive, equitable pay practices, salary structures, job grading, and compensation planning. Support annual salary and bonus cycles, compliance and audits, compensation reporting and forecasting, and provide recommendations and guidance to HR and business stakeholders.
The Information Security Principal Engineer manages the implementation of security processes to protect information assets and provides technical leadership for global sites. They also assist with fraud detection, support internal and external audits, and provide recommendations for new security tools and procedures.
The IT Project Manager is responsible for planning, executing, and evaluating technical initiatives from initiation to closure while ensuring high-quality standards. They provide technical leadership across the project lifecycle, manage deliverables for internal initiatives, and coordinate with stakeholders and third-party vendors.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate with project management teams to monitor learner performance and enhance curriculum effectiveness.
The Technical Service Representative analyzes repair shop claim information to determine coverage and provides authorization for claims. They also utilize web-based technical information to verify repair procedures, labor times, and part pricing while maintaining accurate logs of customer interactions.
The Senior Developer will design, develop, and maintain Looker solutions and data models to support organizational decision-making. They will collaborate with stakeholders to build dashboards and ensure data accuracy across cloud-based platforms.
You will lead the development of sales proposals and presentations by coordinating integrated pursuit teams and managing bid strategies. This involves analyzing RFXs, ensuring document compliance, and maintaining schedules to meet deadlines for new business opportunities.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate approach to ensure an exceptional customer experience.
You will provide technical leadership and strategic direction for endpoint infrastructure, ensuring system reliability, security, and performance. Additionally, you will manage patch remediation, system upgrades, and collaborate with cross-functional teams to support project launches.
The Business Development Executive will prospect, negotiate, and onboard new strategic partners while managing opportunities within the CRM. They will also monitor the customer journey to ensure maximum value and collaborate with internal teams to achieve global targets.
You will define and lead the enterprise employee communications strategy, narrative, and governance model to align global business priorities with culture. You will also advise senior leadership on communication risks and messaging while managing a global team to ensure consistent and measurable delivery.
You will lead, mentor, and coach a team to ensure they meet company and client goals while resolving issues and interpreting performance data. Additionally, you will manage daily tasks, monitor attendance, and foster a positive, performance-driven work environment.
You will assist vehicle owners and dealerships by providing support across multiple communication channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions accurately and troubleshooting connected vehicle services.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences across multiple clients and geographies. This involves applying learning science and design thinking to drive learner engagement, knowledge retention, and performance outcomes.
Manage outbound calls and emails to support customers through the full onboarding and migration process. Provide tailored solutions and address technical queries to ensure successful account activation and customer retention.
The Program Liaison serves as the primary point of contact for dealership personnel and vehicle owners, managing escalated customer inquiries and concerns. They are responsible for documenting interactions, coordinating with internal teams, and ensuring high-quality, efficient issue resolution.
You will conduct research and outbound calls to assist members with health benefit inquiries and enrollment status requests. Additionally, you will provide support for online account navigation and recommend health plan upgrades based on member needs.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate and professional demeanor while ensuring patient privacy is protected according to HIPAA guidelines.
Provide administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Coordinate key CX initiatives, including business reviews, travel planning, and executive reporting to ensure operational rigor.
The Service Management Senior Analyst will lead technology initiatives across enterprise applications, analytics, and integrations while managing project scope, risks, and stakeholder alignment. They are also responsible for facilitating governance, managing change and release processes, and ensuring compliance with IT General Controls and audit requirements.
Handle incoming customer communications via voice, chat, and email to resolve issues and provide information. Act as the first point of contact for accommodation partners to manage room modifications, rates, and availability.
Handle incoming customer communications and resolve escalated or complex issues. Conduct research to provide accurate answers and ensure an exceptional customer experience.
Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. This includes offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Support consumers by resolving questions related to their healthcare benefit needs through incoming calls. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming customer communications and conduct research to resolve issues. Provide exceptional customer experiences by delivering quick and accurate answers.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Deliver expert product recommendations and maintain detailed customer records using CRM tools.
The role involves prospecting new business and managing existing accounts to drive revenue through upselling and cross-selling. Responsibilities include conducting product demonstrations, managing a sales pipeline, and nurturing long-term relationships with decision-makers.
Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance and learner success.
Lead the build-out and management of a cross-functional web development and UI/UX team to deliver client projects. Manage the day-to-day client relationship, translate requirements into deliverables, and provide technical direction for frontend engineering.
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.
The Information Security Engineer will maintain TTEC’s Information Security standards and monitor security tools to reduce risks related to data loss and security incidents. They will collaborate with various teams to support issue resolution and strengthen the overall security posture.
The role involves managing medium to large scale global projects and serving as the primary liaison between functional groups to define project scope. Key duties include maintaining project records, identifying risks, and spearheading innovative corporate initiatives.
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities across enterprise platforms and develop high-quality documentation like BRDs and Lean Business Canvases.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and first-level technical troubleshooting.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring a high level of service and customer satisfaction. They will also identify process improvements to enhance customer experiences.
