You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate approach to ensure an exceptional customer experience.
You will provide technical leadership and strategic direction for endpoint infrastructure, ensuring system reliability, security, and performance. Additionally, you will manage patch remediation, system upgrades, and collaborate with cross-functional teams to support project launches.
The Business Development Executive will prospect, negotiate, and onboard new strategic partners while managing opportunities within the CRM. They will also monitor the customer journey to ensure maximum value and collaborate with internal teams to achieve global targets.
You will define and lead the enterprise employee communications strategy, narrative, and governance model to align global business priorities with culture. You will also advise senior leadership on communication risks and messaging while managing a global team to ensure consistent and measurable delivery.
The Information Security Principal Engineer manages the implementation of security processes to protect information assets and provides technical leadership across global sites. They also assist with fraud detection, support internal and client audits, and provide recommendations for new security tools and procedures.
The Instructional Designer analyzes training needs and develops comprehensive learning materials using ADDIE methodology for client-based programs. They partner with stakeholders to design eLearning, instructor-led training, and practical application scenarios while measuring content effectiveness.
The Talent Acquisition Specialist is responsible for developing and executing recruitment strategies to attract qualified candidates and manage the full-cycle hiring process. This role involves partnering with hiring managers to forecast staffing needs, conducting interviews, and facilitating the onboarding process while ensuring compliance with employment laws.
The Benefits Analyst will develop and administer global wellness programs aligned with health pillars and manage associated wellness portals and websites. They will also collaborate on mental health initiatives and facilitate employee engagement activities across the organization.
You will lead, mentor, and coach a team to ensure they meet company and client goals while resolving issues and interpreting performance data. Additionally, you will manage daily tasks, monitor attendance, and foster a positive, performance-driven work environment.
The Director of Client Provided Tool Product Ownership leads governance, performance optimization, and change delivery for Ford-provided platforms within Percepta operations. This role serves as the accountable product owner for enterprise systems and ensures successful implementation of system changes across the organization.
The Customer Experience Specialist acts as a primary point of contact for customers, managing sales inquiries, product information, and service issues. They are responsible for resolving concerns, maintaining customer loyalty, and documenting interactions across phone, email, and chat channels.
The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met while managing daily operations. They are responsible for resolving customer escalations, monitoring team attendance, and coordinating training on new processes.
You will evaluate and analyze customer interactions to improve service quality and performance metrics. Additionally, you will assist management with auditing KPIs, facilitating calibration sessions, and developing standard operating procedures.
You will assist vehicle owners and dealerships by providing support across multiple communication channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions accurately and troubleshooting connected vehicle services.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences across multiple clients and geographies. This involves applying learning science and design thinking to drive learner engagement, knowledge retention, and performance outcomes.
You will lead and oversee the organization’s Cloud Security team, enforcing security architecture, policies, and controls across cloud platforms. This role involves managing cloud posture, vulnerability assessments, and ensuring adherence to global security frameworks like SOC2, NIST, and HIPAA.
The Senior Manager will own the stability, performance, and roadmap of the contact center platform environment while leading a global team of engineers. They will also act as a key partner for sales engineering, client meetings, and RFP responses to ensure technical alignment with business goals.
Manage outbound calls and emails to support customers through the full onboarding and migration process. Provide tailored solutions and address technical queries to ensure successful account activation and customer retention.
The role involves managing outbound calls and emails to support customers through the full onboarding and migration process. You will provide tailored solutions, address technical queries, and identify upsell opportunities to ensure successful account activation.
Manage outbound calls and emails to support customers through the full onboarding and migration process. Provide tailored solutions and address technical queries to ensure successful account activation and customer satisfaction.
The Financial Accountant is responsible for the end-to-end financial reporting process, including month-end close, statutory compliance, and payroll oversight for assigned EAPAC entities. They will also provide financial insight to stakeholders, manage variance analysis, and ensure effective internal controls are maintained.
The Payroll Analyst is responsible for auditing time, pay, and workforce management results to ensure operational excellence and compliance. They also handle complex payroll transactions, manage escalations, and prepare documentation for internal and external audits.
Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state cybersecurity frameworks while managing risk and incident response activities.
You will assist vehicle owners and dealerships by providing support across phone, chat, and email regarding vehicle features, warranty, and maintenance. You are also responsible for troubleshooting connected services and accurately documenting all customer interactions in management systems.
The role involves generating new business and managing existing customer relationships through outbound and inbound sales calls. You will provide tailored solutions to clients while ensuring high-quality customer service via voice, chat, and email.
The Sales Representative is responsible for generating new business, managing existing customer relationships, and achieving sales targets through outbound and inbound calls. They will provide tailored solutions to clients using a consultative approach while ensuring an outstanding customer experience.
The Program Liaison serves as the primary point of contact for dealership personnel and vehicle owners, managing escalated customer inquiries and concerns. They are responsible for documenting interactions, coordinating with internal teams, and ensuring high-quality, efficient issue resolution.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate and professional demeanor while ensuring patient privacy is protected according to HIPAA guidelines.
You will conduct research and outbound calls to assist members with health benefit inquiries and enrollment status requests. Additionally, you will provide support for online account navigation and recommend health plan upgrades based on member needs.
Manage corporate travel bookings including flights, hotels, and car rentals while providing professional support to business travelers. Handle itinerary adjustments, cancellations, and travel disruptions to ensure a seamless experience for corporate clients.
Manage corporate travel bookings including flights, hotels, and car rentals while providing professional support to business travelers. Handle itinerary adjustments, cancellations, and travel disruptions to ensure a smooth travel experience for corporate clients.
The Reporting Analyst will generate and analyze operations and financial reports to provide actionable insights for process improvement. They will manage complex business projects, develop data-driven dashboards, and collaborate directly with leadership teams.
Provide administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Coordinate key CX initiatives, including business reviews, travel planning, and executive reporting to ensure operational rigor.
The Benefits Analyst will develop and manage global wellness programs that align with the company's health and well-being pillars. They are also responsible for overseeing wellness portals, facilitating mental health initiatives, and ensuring regulatory compliance across various regions.
The Service Management Senior Analyst will lead technology initiatives across enterprise applications, analytics, and integrations while managing project scope, risks, and stakeholder alignment. They are also responsible for facilitating governance, managing change and release processes, and ensuring compliance with IT General Controls and audit requirements.
The Incident Response Manager leads the team responsible for detecting, containing, and remediating cybersecurity threats while managing the incident lifecycle. They also mentor security analysts, develop incident response plans, and facilitate simulation exercises to ensure organizational readiness.
You will handle incoming customer communications and conduct research to resolve issues effectively. Additionally, you will act as a primary contact for accommodation partners to manage room modifications, rates, and availability.
Handle incoming communications from customers and accommodation partners to resolve queries regarding bookings, rates, and availability. Provide accurate information using internal tools to ensure a high-quality customer and partner experience.
Handle incoming customer communications via voice, chat, and email to resolve issues and provide information. Act as the first point of contact for accommodation partners to manage room modifications, rates, and availability.
Answer incoming customer communications and conduct research to resolve issues. The role focuses on delivering exceptional customer experiences and preventing escalations through compassionate product consultation.
Leads a team of media designers and creative specialists to develop high-quality digital learning experiences, including interactive media, video, and AI-enabled solutions. Partners with instructional designers and stakeholders to drive media strategies that align with business objectives and quality standards.
Handle incoming customer communications and resolve escalated or complex issues. Conduct research to provide accurate answers and ensure an exceptional customer experience.
Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.
The specialist evaluates and analyzes customer interactions across various channels to improve satisfaction scores and ensure policy compliance. They are responsible for conducting audits, facilitating calibration sessions, and developing quality standard documentation.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. This includes offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Support consumers by resolving questions related to their healthcare benefit needs through incoming calls. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming customer communications and conduct research to resolve issues. Provide exceptional customer experiences by delivering quick and accurate answers.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Deliver expert product recommendations and maintain detailed customer records using CRM tools.
The role involves prospecting new business and managing existing accounts to drive revenue through upselling and cross-selling. Responsibilities include conducting product demonstrations, managing a sales pipeline, and nurturing long-term relationships with decision-makers.
Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance and learner success.
Design, build, and maintain robust ETL/ELT data pipelines and infrastructure on Google Cloud Platform to power company analytics. Collaborate with stakeholders to deliver reliable data models and manage workflow orchestration using Apache Airflow.
Lead a large-scale Agile transformation within the Global Technology Operations organization by coaching teams and leaders on agile mindsets. Balance agile coaching with change management leadership to drive the adoption of new operating models and behaviors.
Answer incoming customer communications and conduct research to resolve issues. Provide compassionate consultation on products to ensure an exceptional customer experience.
The role involves accurately entering customer data and ensuring compliance while fulfilling customer requests for supplies and materials. The clerk will also conduct research to resolve customer issues and manage transponder inventory.
Lead the build-out and management of a cross-functional web development and UI/UX team to deliver client projects. Manage the day-to-day client relationship, translate requirements into deliverables, and provide technical direction for frontend engineering.
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.
You will lead and oversee the organization’s Cloud Security team, enforcing security architecture, policies, and controls for cloud platforms. This role involves managing cloud security tools, ensuring compliance with frameworks, and mentoring team members.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
The Information Security Engineer will maintain TTEC’s Information Security standards and monitor security tools to reduce risks related to data loss and security incidents. They will collaborate with various teams to support issue resolution and strengthen the overall security posture.
The role involves managing medium to large scale global projects and serving as the primary liaison between functional groups to define project scope. Key duties include maintaining project records, identifying risks, and spearheading innovative corporate initiatives.
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities across enterprise platforms and develop high-quality documentation like BRDs and Lean Business Canvases.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and first-level technical troubleshooting.
Lead, mentor, and coach a team to meet client goals and improve key success metrics such as revenue and customer satisfaction. Manage daily operations, handle customer escalations, and ensure a positive work environment for associates.
The Proposal Content Specialist will manage and optimize the company's proposal content library and sales enablement assets across various platforms. They will collaborate with global teams to create, update, and maintain high-quality, brand-aligned content for strategic business pursuits.
The Proposal Content Specialist will manage and optimize the company's proposal content library and go-to-market tools to ensure consistency and accuracy. They will collaborate with global teams to develop engaging, client-focused assets that support strategic business pursuits.
You will lead security assessments and code reviews across various platforms while embedding security best practices throughout the SDLC. Additionally, you will collaborate with DevOps teams to secure CI/CD pipelines and provide guidance on threat mitigation strategies.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate with global teams to monitor learner performance and enhance curriculum effectiveness.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring a high level of service and customer satisfaction. They will also identify process improvements to enhance customer experiences.
