Consult with association clients to understand their goals, recommend technology solutions, and document functional requirements. Configure, test, support, and train customers on solutions while following standard procedures, project budgets, and consistent documentation practices.
The Content Writer creates high-quality alumni communications by conducting interviews, drafting feature articles, and managing content delivery. They collaborate with consultants and editors while utilizing AI tools to ensure project goals and client standards are met.
The Customer Advocate will support customers via phone, email, and live chat to drive product adoption and provide creative solutions for business needs. They will also contribute to the knowledge base and collaborate with cross-functional teams to improve software usability.
The Client Solutions Manager will lead software implementations and technical consulting engagements while serving as the primary point of contact for nonprofit clients. They are responsible for managing project scope, driving product adoption, and providing high-touch support through precise time tracking and cross-functional coordination.
The QA Automation Engineer will develop and maintain scalable automated testing frameworks for Salesforce, web applications, and APIs. They will collaborate with cross-functional teams to translate business requirements into automated test scenarios and implement AI-assisted testing practices.
