The Customer Support Representative will serve as a primary point of contact for customers, troubleshooting technical issues and navigating application questions. They will collaborate with Engineering and Product teams to investigate complex issues and ensure timely resolutions.
Support client onboarding and maintain bank and payroll integrations with QuickBooks Online and secure password management systems, troubleshooting issues with clients, vendors, and internal teams. Maintain operational systems and client data, assist with financial reporting and payroll activities, and contribute to workflow documentation, communications, and AI and automation initiatives.
Own and continuously improve Marketing Operations for assigned products or verticals, including HubSpot systems, workflows, integrations, data quality, attribution, reporting, and buyer-journey processes. Lead complex operational initiatives and special projects, partnering across Marketing, Sales, Revenue Operations, Analytics, Product, and Technology to deliver scalable solutions and measurable performance improvements.
Consult with association clients to understand their goals, recommend technology solutions, and document functional requirements. Configure, test, support, and train customers on solutions while following standard procedures, project budgets, and consistent documentation practices.
The Content Writer creates high-quality alumni communications by conducting interviews, drafting feature articles, and managing content delivery. They collaborate with consultants and editors while utilizing AI tools to ensure project goals and client standards are met.
The Client Solutions Manager will lead software implementations and technical consulting engagements while serving as the primary point of contact for nonprofit clients. They are responsible for managing project scope, driving product adoption, and providing high-touch support through precise time tracking and cross-functional coordination.
The QA Automation Engineer will develop and maintain scalable automated testing frameworks for Salesforce, web applications, and APIs. They will collaborate with cross-functional teams to translate business requirements into automated test scenarios and implement AI-assisted testing practices.
