The Client Support Supervisor leads and develops a team of representatives to ensure high-quality performance and achievement of success metrics. They are responsible for monitoring departmental operations, managing CRM queues, and implementing process improvements to support the company's mental healthcare mission.
The Clinical Risk Specialist is responsible for identifying, assessing, and mitigating clinical risks while providing guidance and consultation to providers. They will also conduct quality audits, manage adverse incident documentation, and contribute to the development of clinical risk education materials.
The Billing and Claims Support Representative is responsible for organizing and processing claims into the database while maintaining accurate records of all invoices. They will collaborate with internal teams to resolve billing issues and ensure compliance with relevant healthcare regulations.
The Clinical Quality Specialist will lead peer proficiency reviews, conduct documentation audits, and contribute to quality improvement initiatives. They will also provide clinical support to network providers and assist in the development of clinical policies and risk management procedures.
The Credentialing Associate manages the credentialing, re-credentialing, and licensing processes for the provider network. They also perform internal audits and coordinate with verification organizations to ensure accurate provider data storage.
The Care Coordinator supports patients throughout their mental health journey by monitoring engagement, identifying barriers to care, and facilitating transitions to higher levels of care. They also manage patient activation, maintain accurate documentation, and collaborate with providers and facilities to ensure continuity of care.
The Credentialing Specialist is responsible for executing daily credentialing operations, including file reviews, license monitoring, and data accuracy for provider records. They also coordinate with Credentialing Verification Organizations and assist with internal and external audits to ensure compliance.
The Credentialing Manager will lead and manage a team to streamline operational processes and optimize credentialing workflows. They are responsible for ensuring compliance with regulatory standards, managing relationships with CVOs, and preparing reports for credentialing committees.
The Network Planning Analyst will forecast demand, evaluate capacity, and identify staffing requirements to ensure quality mental healthcare delivery. They will also generate recurring and ad hoc reports while providing data-driven insights to business leaders.
The Tech Lead guides software engineering teams in developing features, troubleshooting technical issues, and managing product releases. They are responsible for ensuring high code quality, mentoring junior engineers, and collaborating with cross-functional teams to deliver production-ready features.
The Data Analyst will design and maintain scalable data models and pipelines while developing dashboards to communicate key performance metrics. They will collaborate with cross-functional teams to translate complex data insights into actionable strategies for product development and provider network operations.
The associate will identify prospective pharmaceutical clients and execute targeted outreach campaigns to drive business growth. They will also manage the sales pipeline, prepare client materials, and utilize AI tools to optimize research and marketing workflows.
The Military Coordinator/Payor Success Associate manages military member referrals and handles high-level back-office processes including health plan support and VIP escalations. They also identify and implement process improvements while collaborating with the product team to resolve trending issues.
Design end-to-end user experiences across web and mobile platforms while partnering with product and engineering teams to ship new features. You will also support conversion and growth experiments, maintain design systems, and conduct usability testing to inform design decisions.
The Network Strategic Operations Coordinator will manage the planning, implementation, and execution of strategic initiatives within the Network Operations team. This role serves as a primary liaison between providers, facilities, and internal teams to ensure project alignment, operational efficiency, and successful launch readiness.
The Technical Project Manager drives the execution of technical initiatives by translating product priorities into actionable engineering plans. They manage project timelines, dependencies, and risks while facilitating collaboration between engineering, product, and external stakeholders.
The Product Manager will oversee the entire product life cycle from ideation to execution, including managing the product backlog and defining success metrics. They will collaborate with cross-functional teams such as design, engineering, and data science to deliver impactful features that enhance user experience.
The Business Development Representative will expand the organization's presence within healthcare consultant and broker ecosystems through strategic outreach and relationship building. They will manage the full sales cycle for channel partnerships, including identifying prospects, nurturing relationships, and coordinating meetings to drive pipeline growth.
