Support the Solutions Engineering team by conducting customer discovery and delivering product demonstrations to showcase Talkdesk's AI and cloud contact center solutions. Collaborate with cross-functional teams to document technical requirements and help customers realize the value of CX automation.
Talkdesk
22 Remote Job Openings at Talkdesk
The CX Manager serves as a technical consultant and trusted advisor to drive product adoption and optimize ROI for high-value customers. They bridge the gap between technical stakeholders and internal teams to ensure alignment on business objectives and long-term customer health.
Oversee the entire deal lifecycle by managing complex structuring, pricing methodologies, and compliance for enterprise technology transactions. Collaborate with Sales, Finance, Legal, and Product teams to accelerate revenue while maintaining global commercial standards.
The FP&A Manager will partner cross-functionally to build annual budgets, manage forecasts, and provide financial analysis for strategic investments. They are responsible for designing financial models, preparing management reporting, and communicating key trends to senior leadership.
Acts as a strategic pricing partner to Product Managers to strengthen commercial rigor for AI and Contact Center software portfolios. Responsible for pressure-testing pricing assumptions, managing governance through the Pricing Committee, and maintaining pricing documentation.
Lead the people analytics function by managing employee experience surveys and scaling Workday reporting for executives and managers. Partner with cross-functional teams to translate complex people data into actionable insights and reliable dashboards.
Provide expert legal advice on employment and labor law issues, including hiring, performance management, and disputes. Manage litigation, oversee employee agreements, and ensure global compliance through policy drafting and training.
Lead the strategic implementation of CXA and CCaaS solutions for healthcare and life sciences customers, focusing on integrations with EHR/EMR systems like Epic. Act as a technical subject matter expert to design complex workflows and mentor cross-functional teams on integration best practices.
Design cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers to align with strategic business goals. Lead discovery sessions, create detailed Statements of Work, and collaborate with product teams to prioritize features based on client needs.
Acts as a senior technical advisor and strategic partner for enterprise customers to drive product adoption and business outcomes. Bridges the gap between customer stakeholders and internal teams to manage complex technical initiatives and long-term relationship health.
The role is responsible for cost management, forecasting, and financial planning for the Customer Experience organization. It involves partnering with business leaders to connect operational drivers to financial outcomes and managing the monthly close process.
The role focuses on identifying inefficiencies in People processes and solving them through AI integration, automation, and rigorous process design. Key duties include managing Workday configurations, deploying AI agents, and maintaining a global knowledge base for employee self-service.
Conducts discovery and research to design and deliver tailored technical presentations and demonstrations of Talkdesk solutions. Manages customer pilots, POCs, and RFI/RFP responses while collaborating with product teams to incorporate customer feedback.
Senior Solutions Engineer - Healthcare & Life Sciences (East)
Talkdesk
·
Full Time
·
a month ago
Talkdesk
The Senior Solutions Engineer provides strategic, healthcare-centric consulting to prospective and existing customers to establish value for AI-powered Contact Center solutions. They manage the entire sales lifecycle, from technical discovery and solution architecture to executing POCs and responding to RFPs.
Drive technical growth and enablement for key partners across the Americas to scale CCaaS and CXA practices. Act as the primary technical lead for co-selling support, solution demonstrations, and providing feedback to product management.
Join a talent community to share professional backgrounds and resumes with the Talent Acquisition team. Stay informed about future job openings and company updates at Talkdesk.
Enterprise Account Executive, Healthcare & Life Sciences (California)
Talkdesk
·
Full Time
·
a month ago
Talkdesk
Drive new business development and close opportunities within large enterprise accounts in the Healthcare and Life Sciences industry. Manage the end-to-end sales process and build strategic relationships with CXO-level executives and partners to exceed revenue quotas.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests.
Join our Talent Community to share your resume and professional background with our Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests.