Act as the primary link between health system clients and engineering teams to translate clinical workflows into AI-powered solutions. Manage the end-to-end deployment of AI pilots, from discovery and scoping to UAT and production go-live.
Talkdesk
17 Remote Job Openings at Talkdesk
Lead end-to-end customer engagements to design, build, and deploy cutting-edge AI agents that drive tangible business value. Act as a strategic consultant to executive stakeholders while developing the scalable deployment playbook for the AI program.
Support the Solutions Engineering team by conducting customer discovery and delivering product demonstrations to showcase Talkdesk's AI and cloud contact center solutions. Collaborate with cross-functional teams to document technical requirements and help customers realize the value of the platform.
Serve as the primary finance business partner for G&A functions including HR, Legal, IT, and Finance to control costs and enable scale. Lead financial planning, consolidation, and the management of business KPIs for board and external reporting.
Senior Solutions Engineer - Healthcare & Life Sciences (East)
Talkdesk
·
Full Time
·
a month ago
Talkdesk
The Senior Solutions Engineer provides strategic, healthcare-centric consulting to prospective and existing customers to establish value for AI-powered Contact Center solutions. They manage the full sales lifecycle, from technical discovery and solution architecture to executing pilots and responding to RFPs.
Director of Product Management — Talkdesk Applications Platform
Talkdesk
·
Full Time
·
2 months ago
Talkdesk
Lead the vision, strategy, and roadmap for the Talkdesk Applications Platform, focusing on foundational layers like authentication, billing, and user management. Manage a team of product managers and collaborate cross-functionally to ensure the platform scales to support the entire product suite.
The CX Manager serves as a technical consultant and trusted advisor to drive product adoption and optimize ROI for high-value customers. They bridge the gap between technical stakeholders and internal teams to ensure alignment on business objectives and long-term customer health.
Oversee the entire deal lifecycle by managing complex structuring, pricing methodologies, and compliance for enterprise technology transactions. Collaborate with Sales, Finance, Legal, and Product teams to accelerate revenue while maintaining global commercial standards.
Lead the strategic implementation of CXA and CCaaS solutions for healthcare and life sciences customers, focusing on integrations with EHR/EMR systems like Epic. Act as a technical subject matter expert to design complex workflows and mentor cross-functional teams on integration best practices.
The role is responsible for cost management, forecasting, and financial planning for the Customer Experience organization. It involves partnering with business leaders to connect operational drivers to financial outcomes and managing the monthly close process.
Conducts discovery and research to design and deliver tailored technical presentations and demonstrations of Talkdesk solutions. Manages customer pilots, POCs, and RFI/RFP responses while collaborating with product teams to incorporate customer feedback.
Join a talent community to share professional backgrounds and resumes with the Talent Acquisition team. Stay informed about future job openings and company updates at Talkdesk.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills and stay informed about new openings and company updates.
Join the Talent Community to share your resume and professional background with the Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests.
Join our Talent Community to share your resume and professional background with our Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests.
