The Technical Support Engineer serves as the primary point of contact for platform-related issues, managing incident triage, classification, and resolution. They are responsible for maintaining ticketing hygiene, ensuring SLA compliance, and supporting various internal applications including WFM and QM tools.
Lead and grow a high-performing team of Solutions Engineers within the Commercial vertical to drive revenue growth and customer adoption. Collaborate with Sales and Product teams to define go-to-market strategies and ensure the successful delivery of AI-first customer experience solutions.
The Corporate Counsel provides expert legal advice on employment and labor matters, including hiring, disputes, and compliance. The role also involves managing litigation, overseeing employee agreements, and conducting training across global geographies.
Lead strategic implementations of CXA and CCaaS solutions while providing hands-on support to customers and internal teams. Act as a trusted advisor to stakeholders to drive post-implementation success and customer adoption.
Design and build shared Kotlin Multiplatform modules for call-state logic while implementing platform-specific features for Android and iOS. Drive CI/CD maturity and establish AI-assisted development practices across the engineering team.
The Pricing Strategy Associate Manager partners with Product Managers to develop and refine pricing and packaging strategies for AI and software products. This role involves conducting financial modeling, ensuring operational feasibility, and managing governance processes to maintain commercial standards.
The Senior CX Manager acts as a strategic advisor and technical lead for enterprise customers, driving product adoption and business outcomes. They manage complex technical initiatives, oversee customer health, and bridge the gap between customer needs and internal product teams.
The Forward Deployed AI Product Manager acts as the primary bridge between clients and engineering teams to design and deploy AI-powered solutions. They are responsible for leading discovery engagements, defining product requirements, and managing the end-to-end deployment process for financial services clients.
The Technical Support Engineer serves as the primary point of contact for platform-related issues, managing incident triage, classification, and resolution. They are responsible for maintaining ticketing hygiene, ensuring SLA compliance, and providing ongoing support for reporting, WFM, and QM applications.
Act as the primary link between health system clients and engineering teams to translate clinical workflows into AI-powered solutions. Manage the end-to-end deployment of AI pilots, from discovery and scoping to UAT and production go-live.
Lead end-to-end customer engagements to design, build, and deploy cutting-edge AI agents that drive tangible business value. Act as a strategic consultant to executive stakeholders while developing the scalable deployment playbook for the AI program.
Serve as the primary finance business partner for G&A functions including HR, Legal, IT, and Finance to control costs and enable scale. Lead financial planning, consolidation, and the management of business KPIs for board and external reporting.
The Senior Solutions Engineer provides strategic, healthcare-centric consulting to prospective and existing customers to establish value for AI-powered Contact Center solutions. They manage the full sales lifecycle, from technical discovery and solution architecture to executing pilots and responding to RFPs.
Lead the vision, strategy, and roadmap for the Talkdesk Applications Platform, focusing on foundational layers like authentication, billing, and user management. Manage a team of product managers and collaborate cross-functionally to ensure the platform scales to support the entire product suite.
Lead the strategic implementation of CXA and CCaaS solutions for healthcare and life sciences customers, focusing on integrations with EHR/EMR systems like Epic. Act as a technical subject matter expert to design complex workflows and mentor cross-functional teams on integration best practices.
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