The CX Manager acts as a strategic advisor to enterprise customers, driving product adoption and ensuring long-term success through technical guidance. They bridge the gap between customer business objectives and internal product teams to deliver measurable outcomes and manage complex technical initiatives.
The Associate Solutions Engineer supports the sales team by conducting product demonstrations, gathering customer requirements, and helping prospective clients understand Talkdesk's AI-powered solutions. They collaborate with various internal departments to bridge business challenges with technical innovations and drive measurable outcomes.
Contribute to the development of a high-quality, scalable, and user-friendly product within an agile environment. Collaborate with experienced software engineers, support engineers, and customer support representatives to address technical issues and enhance usability.
The Senior People Business Partner will drive organizational health and talent strategy for the Go-to-Market organization, focusing on Sales and Marketing. They will partner with leadership to align people strategies with revenue targets while championing AI-driven transformation and performance management.
The Senior Manager will serve as a strategic finance partner to Sales and Marketing leadership, influencing go-to-market strategy and resource allocation. They will own the annual operating plan, manage forecasts, and provide financial analysis to optimize investments and drive business performance.
Lead strategic implementations of CXA and CCaaS solutions while providing hands-on support to customers and internal teams. Drive post-implementation success and contribute to the development of best practices to ensure consistent deployment quality.
The Senior Manager will lead, coach, and mentor a team of solution engineers while driving scalable pre-sales motions within the FSI segment. They will partner with sales leadership to align on pipeline strategy and collaborate with product teams to advocate for customer-driven roadmap priorities.
The Senior Solution Architect designs and implements complex software solutions while leading discovery sessions to align business requirements with organizational goals. They also partner with product and engineering teams to identify product gaps and provide technical mentorship to junior staff.
The Marketing Operations Specialist will own the marketing technology stack, ensuring seamless data flow and system integrations between marketing, sales, and RevOps. They will design and maintain automated workflows, including AI-driven lead scoring and ABM orchestration, to optimize pipeline efficiency.
The Senior Technical Support Engineer will lead complex technical troubleshooting and act as a strategic partner to clients by resolving escalated issues. They will also develop internal tools to automate workflows and serve as a technical advisor for partners and developers.
Lead strategic implementations of CXA and CCaaS solutions for healthcare and life sciences customers, focusing on complex EHR/EMR integrations. Act as a technical subject matter expert and trusted advisor while mentoring internal teams and ensuring project success.
The Technical Support Engineer serves as the primary point of contact for platform-related issues, managing incident triage, classification, and resolution. They are responsible for maintaining ticketing hygiene, ensuring SLA compliance, and supporting various internal applications including WFM and QM tools.
Lead and grow a high-performing team of Solutions Engineers within the Commercial vertical to drive revenue growth and customer adoption. Collaborate with Sales and Product teams to define go-to-market strategies and ensure the successful delivery of AI-first customer experience solutions.
Lead strategic implementations of CXA and CCaaS solutions while providing hands-on support to customers and internal teams. Act as a trusted advisor to stakeholders to drive post-implementation success and customer adoption.
The Pricing Strategy Associate Manager partners with Product Managers to develop and refine pricing and packaging strategies for AI and software products. This role involves conducting financial modeling, ensuring operational feasibility, and managing governance processes to maintain commercial standards.
The Senior CX Manager acts as a strategic advisor and technical lead for enterprise customers, driving product adoption and business outcomes. They manage complex technical initiatives, oversee customer health, and bridge the gap between customer needs and internal product teams.
The Technical Support Engineer serves as the primary point of contact for platform-related issues, managing incident triage, classification, and resolution. They are responsible for maintaining ticketing hygiene, ensuring SLA compliance, and providing ongoing support for reporting, WFM, and QM applications.
The Senior Solutions Engineer provides strategic, healthcare-centric consulting to prospective and existing customers to establish value for AI-powered Contact Center solutions. They manage the full sales lifecycle, from technical discovery and solution architecture to executing pilots and responding to RFPs.
