The representative is responsible for troubleshooting and resolving customer issues via chat, email, and SMS while maintaining accurate records in the CRM system. They must balance customer satisfaction with company policies while collaborating with store staff and management.
The HR Specialist provides operational support for the retail field organization, ensuring compliance and efficient workforce administration. They partner with cross-functional teams to resolve employee concerns, conduct audits, and drive process improvements.
The representative manages escalated customer inquiries, including social media reviews and Better Business Bureau cases, while maintaining high quality and productivity standards. They also support fulfillment and e-commerce teams by navigating internal systems and completing point-of-sale tasks.
This role serves as the portfolio integrator and governance lead for the enterprise Frequency agenda, translating strategy into sequenced initiatives. You will coordinate across cross-functional teams to manage dependencies, risks, and executive reporting to ensure a connected customer experience.
The Test & Learn Analyst will design and execute experiments to answer key business questions and provide actionable insights to stakeholders. They will act as a liaison between the Test & Learn vendor and internal IT to manage data feeds and ensure analytical quality.
Lead a comprehensive customer and competitive analytics program to drive business performance and strategic decision-making. Mentor a team of analysts while partnering with senior leadership to translate complex data into actionable insights.
The Sr. Director of Real Estate will lead the enterprise strategy, governance, and execution of the company's real estate program across all brands and markets. This role oversees site selection, lease negotiations, portfolio optimization, and the management of retail stores, corporate offices, and distribution centers.
The representative will respond to incoming customer calls to provide support, resolve inquiries, and ensure quality service. They are responsible for maintaining accurate customer records in the CRM and meeting department service level goals.
The Social Media Representative monitors and engages with customers across various social media channels to resolve issues and provide high-quality service. They are also responsible for tracking trends, managing CRM cases, and submitting productivity reports to the digital communications team.
The Creative Project Manager oversees the day-to-day workflow and sprint execution for marketing projects across multiple brands. They are responsible for scheduling, resource allocation, and ensuring all project deliverables meet established timelines.
The representative is responsible for troubleshooting and resolving customer issues via chat, email, and SMS while maintaining accurate records in the CRM system. They must balance customer satisfaction with company policies and escalate complex issues to management as needed.
The Creative Project Manager is responsible for managing the day-to-day workflow and sprint execution of projects within the Creative Studio. They will strategically assign resources, maintain project schedules, and ensure all marketing deliverables meet established timelines.
The Rental Operations Representative II serves as a primary point of contact for business-to-business account management and issue resolution. They are responsible for maintaining accurate CRM data, auditing orders, and supporting seasonal operational initiatives.
The Senior Accountant supports full-cycle and operational accounting for retail inventory, including reconciliations, variance analysis, and month-end close processes. They also partner cross-functionally to ensure data integrity and support financial reporting, budgeting, and audit compliance.
The Sr Outreach Manager develops and executes local outreach plans for new store openings and remodels to drive customer acquisition and revenue growth. They serve as a liaison between field leadership and headquarters while coaching store teams on community engagement and event execution.
This role is responsible for monitoring, reporting, and mitigating data privacy risks while consulting on the implementation of risk-minimizing solutions. The analyst will also collaborate with stakeholders to ensure systems and processes adhere to industry standards for data security, privacy, and artificial intelligence.
The VP, Contracts Counsel will provide strategic legal advice to executive leadership and oversee the company's commercial and corporate contract portfolio. This role involves drafting, reviewing, and negotiating complex agreements while partnering with various departments to ensure legal compliance and business efficiency.
Define and execute the product strategy and roadmap for in-store commerce platforms including POS and mPOS systems. Partner with cross-functional teams to translate business needs into innovative solutions that enhance associate productivity and customer experience.
The Senior Program Manager will lead the planning and execution of a multi-store retail refresh program across an active portfolio. They are responsible for managing schedules, budgets, and cross-functional teams to ensure brand-compliant upgrades while minimizing operational disruption.
The Director of Membership & Frequency will lead a unified, enterprise-wide strategy to drive customer frequency and manage membership programs across all company banners. This role involves defining the membership operating system, overseeing cross-functional execution, and establishing a rigorous test-and-learn framework to optimize customer experiences.
The Lead Product Manager will own the strategy, roadmap, and execution across multiple product domains to deliver measurable customer and business outcomes. They will lead complex product discovery efforts and partner with engineering and design teams to integrate AI capabilities and drive continuous improvement.
The Senior Product Manager will own the strategy, roadmap, and execution for a product domain, leveraging customer research and analytics to deliver measurable business outcomes. They will lead cross-functional discovery with Engineering and Design to solve customer problems while integrating AI to improve product lifecycle efficiency.
The analyst will design and execute test experiments to answer key business questions and improve decision-making processes. They will partner with stakeholders and IT to manage data feeds and communicate actionable insights to senior leadership.
The On-Call Copywriter supports the creative team by translating business strategies into conversational messaging for digital and print campaigns. Responsibilities include creating assets for emails, banner ads, website content, and in-store signage across multiple merchandise categories.
Lead the company's employment law, labor relations, and litigation strategy across the enterprise. Serve as a trusted advisor to senior leadership and HR on complex people-related legal matters and manage outside counsel.
The HRBP partners with regional leadership to execute talent management strategies and drive HR initiatives aligned with business goals. Key duties include managing complex employment matters, guiding workforce planning, and coaching store leadership on disciplinary actions.
Provide legal counsel on corporate finance, governance, and regulatory compliance, specifically focusing on global trade, ethics, and privacy. Manage corporate legal entity structures and partner with outside counsel to drive business goals.
Provide legal counsel on corporate finance, governance, and regulatory compliance, specifically focusing on global trade, ethics, and privacy. Manage corporate entity structures and partner with outside counsel to drive business goals while managing costs.
The role involves investigating trends in KPIs to uncover the drivers of performance and providing forward-looking insights for merchandising and planning strategies. Key tasks include analyzing sales and inventory data, creating dashboards, and evaluating promotional effectiveness.
The Sr Data Analyst will partner with Marketing and business stakeholders to evaluate performance, analyze customer acquisition, and identify opportunities to enhance customer engagement. This role involves interpreting data to drive business results and collaborating with teams to improve data quality and reporting.
