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AI Summary
Manage the end-to-end renewal lifecycle from identification and quote preparation to signed agreements and handoff. Coordinate with cross-functional teams and maintain accurate customer records within CRM systems to ensure timely renewals.
SUMMARY
We are seeking a highly organized Renewals Coordinator to support the sales team by managing the end-to-end renewal process for customer contracts and services. This role is responsible for coordinating renewal opportunities from quote preparation through signed agreements before handoff to the purchasing team, ensuring a seamless customer experience and timely renewals.
The ideal candidate has strong administrative and sales support experience, excellent written communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience with CRM platforms and sales processes is essential, while MSP industry experience is an advantage.
JOB RESPONSIBILITIES
• Manage the complete renewal lifecycle, from renewal identification through signed agreement and handoff to the purchasing team.
• Prepare, review, and process renewal quotes accurately and within established timelines.
• Monitor upcoming contract renewals and proactively engage internal teams to ensure timely completion.
• Coordinate with sales, account managers, vendors, and other cross-functional teams to support renewal activities.
• Maintain accurate renewal records, opportunities, and customer information within CRM systems.
• Ensure all renewal documentation is complete, accurate, and properly tracked.
• Support the sales team by responding to product inquiries, preparing pricing, and processing renewal requests.
• Monitor multiple renewal opportunities simultaneously while meeting deadlines and service expectations.
• Assist in improving renewal workflows, documentation, and operational processes.
• Develop a strong understanding of company products, services, and sales processes to effectively support customers and internal stakeholders.
• Provide exceptional internal and external customer service throughout the renewal process.
• Participate in continuous process improvements to increase renewal efficiency and customer retention.
Requirements
• 1–2 years of experience in sales support, renewals, account coordination, customer success, or a similar customer-facing administrative role.
• Experience supporting sales or account management teams.
• Experience working with CRM platforms is required.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple renewals, priorities, and deadlines simultaneously.
• Strong attention to detail with a high level of accuracy when preparing quotes and documentation.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong time management, problem-solving, and administrative skills.
• Proficiency with Microsoft Office applications, particularly Outlook and Excel.
• Salesforce experience is preferred.
• ConnectWise Sell experience is preferred.
• MSP experience is preferred but not required.
JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.
Benefits
- Competitive salary package
- Full Philippine statutory benefits
- 13th Month Pay
- Paid Time Off (PTO)
- Health Insurance/HMO
- Life Insurance
- Company-provided equipment
- Ongoing training and professional development
- Career growth opportunities within Sales Operations and Customer Success
- Collaborative and supportive work environment
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