Safe Software

Support the sales team by delivering product demonstrations and proof of concepts tailored to customer data challenges. Collaborate across internal teams to translate customer requirements into practical FME solutions and contribute to technical knowledge resources.

Provide technical support to customers via email and community forums to resolve data integration challenges. Create training materials, conduct product demonstrations, and collaborate with internal teams to improve FME functionality.

The specialist will act as a dedicated technical advisor and strategic partner for key customers, ensuring they maximize value from their FME investment through collaboration and proactive engagement. Key duties include designing product demonstrations, hosting regular business reviews, gathering customer feedback, and advocating for customer needs across internal teams.

The specialist will provide personalized technical support via email and screenshares, contribute knowledge to community forums and knowledge base articles, and create/deliver webinars and training content. They will also collaborate with product teams to test features, advocate for enhancements, and research new technologies.

The specialist will investigate and resolve highly complex technical issues, collaborating with Customer Experience and Development teams while advising customers on FME Flow architecture and deployment strategies for enterprise-level implementations. Responsibilities also include creating product improvement requests, developing technical documentation, and delivering training sessions to support customer growth.