The Software Support Specialist provides Tier 1 and 2 support to clients via portal, email, phone, and chat while documenting issues and escalating complex cases to Engineering. The role also involves mentoring new team members, maintaining knowledge base articles, and leveraging AI tools to optimize support workflows.
The Senior Manager, Sales is responsible for hiring, mentoring, and leading a regional team of Hunter and Builder Account Executives to drive new logo acquisition and client expansion. They will manage pipeline health, conduct performance reviews, and collaborate cross-departmentally to ensure regional revenue targets are met.
The Technical Account Manager will provide strategic technical guidance and executional support to enterprise clients to ensure successful platform implementation and optimization. They will act as a technical advisor, managing day-to-day operations and resolving complex technical issues in collaboration with internal engineering and product teams.
Lead strategy, planning, execution, and optimization of advertising campaigns for enterprise and strategic clients, aligning media plans and investment decisions with client business goals. Advise clients on platform capabilities and emerging trends, analyze performance, and collaborate with internal teams while mentoring account managers.
The Procurement Specialist manages the end-to-end procurement lifecycle, including intake, sourcing, vendor onboarding, and contract negotiation. They are responsible for driving measurable savings, improving cycle times, and leveraging AI to automate and optimize procurement processes.
The PMO & Portfolio Analyst manages initiative intake, maintains the portfolio system of record, and produces executive-ready reporting to support leadership decision-making. They are responsible for tracking dependencies, surfacing risks, and ensuring governance forums are prepared with accurate data.
The Software Support Specialist provides Tier 1 and 2 support for inbound software queries via portal, email, phone, and chat. They are also responsible for documenting issues, mentoring new team members, and identifying trends to improve client outcomes.
The Client Success Manager owns a portfolio of enterprise accounts, focusing on building consultative relationships, driving product adoption, and ensuring value realization. They are responsible for managing renewals, identifying growth opportunities, and leveraging AI-driven insights to proactively engage clients and mitigate risks.
Lead and develop a team of Client Success Managers to drive value realization, retention, and growth for strategic accounts. Partner cross-functionally to resolve client needs and leverage AI to improve productivity and client outcomes.
Lead technical discovery and solution design for strategic clients while managing complex implementation projects. Mentor junior team members and drive cross-functional process improvements to enhance client success outcomes.
The Senior Implementation Consultant leads technical discovery and solution design for strategic clients while managing complex onboarding initiatives. They also mentor junior team members, drive process improvements, and serve as a primary technical contact for API and data feed integrations.
The role involves designing security guardrails for AI-powered products and building automated security tooling to support an AI-first workforce. You will act as a bridge between architectural intent and operational reality while managing security risks across cloud and enterprise environments.
Manage a portfolio of client accounts by overseeing the strategy, planning, execution, and optimization of digital and retail media campaigns. Act as a trusted advisor to clients while collaborating cross-functionally to deliver high-impact media programs and actionable insights.
The Advertising Paid Search Manager will own the planning, execution, and optimization of digital marketing and retail media campaigns for a portfolio of enterprise clients. They will act as a trusted advisor to clients, leveraging AI and data-driven insights to align media tactics with business goals.
Design, build, and maintain automation scripts and workflows to streamline IT service delivery and systems administration. Administer and support end-user, identity, and collaboration platforms while leveraging AI to improve productivity and operational efficiency.
The Technical Product Manager will translate business needs into precise technical requirements and manage product initiatives from planning through launch. They will collaborate with engineering, data science, and UX teams to prioritize features and ensure successful product adoption.
Serve as a legal advisor for the Americas region, managing commercial transactions, employment matters, and corporate governance. Lead legal operations by leveraging AI tools to streamline workflows and ensure regulatory compliance.
Provide technical and subject matter expertise to the Global Sales Team to win new business with retail and brand clients. Lead complex discovery engagements, build executive-level business cases, and deliver strategic product demonstrations.
Provide technical and subject matter expertise to the Global Sales Team to win new business with retail and brand clients. Lead complex discovery engagements, build executive-level business cases, and deliver strategic product demonstrations.
