The Director will act as a primary evangelist for Relativity, educating in-house legal teams on technology solutions for legal data challenges. Responsibilities include building relationships with e-Discovery leaders, developing content, and leading a customer advisory board.
Relativity
20 Remote Job Openings at Relativity
The Application Analyst is responsible for managing support tickets and providing technical client support via phone and email. They collaborate within product verticals to resolve issues and escalate complex incidents to ensure service level agreements are met.
Oversee revenue recognition and ensure compliance with ASC 606 standards while supporting the monthly and quarterly close processes. Partner cross-functionally to analyze complex customer contracts and improve revenue systems and controls.
Oversee daily customer incident responses and manage ticket queues to ensure timely resolution and high-quality service. Lead the professional development of reports and collaborate with US-based teams to maintain global support alignment.
The Revenue Accounting Manager ensures accurate revenue recognition and reporting in accordance with ASC 606. This role manages the monthly and quarterly close processes and partners with Finance Operations to scale revenue accounting operations.
The role serves as the subject matter expert for the Zuora platform, managing administration and supporting Billing, Collections, and Revenue Accounting teams. It involves partnering with IT to ensure seamless data integration between Salesforce CPQ, Zuora, and Workday Financials.
Technical Support Specialist - Weekday Overnight - Government
Relativity
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Full Time
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a month ago
Relativity
Provide technical support to customers by diagnosing and troubleshooting complex software and networked systems. Manage tickets via Salesforce and escalate issues to appropriate teams while maintaining service level agreements.
Lead the design, validation, and production of reliable agentic AI systems for high-stakes legal workflows. Collaborate cross-functionally to build scalable, auditable, and defensible models that reason over massive volumes of documents.
Responsible for accurate revenue recognition for complex SaaS arrangements in accordance with ASC 606 and IFRS 15. Supports monthly and quarterly close activities, reconciliations, and audit requirements while collaborating with cross-functional teams.
Own the administration, optimization, and scalability of the Salesforce CPQ platform to support pricing and packaging initiatives. Collaborate with cross-functional teams to design scalable solutions and provide technical support to internal users.
The Senior Customer Success Manager is responsible for driving product adoption and ROI by creating success plans and managing account health. They will orchestrate cross-functional projects and act as a trusted advisor to ensure customer retention and growth.
The Application Analyst provides technical support to customers by diagnosing, troubleshooting, and repairing complex software and networked systems. They are responsible for maintaining accurate records in Salesforce and managing tickets within their product vertical.
The Technical Analyst will administer and optimize HR technology solutions, specifically Jira and Confluence, to improve service delivery and operational efficiency. They will partner with cross-functional teams to gather requirements, configure workflows, and develop a structured HR knowledge base.
Technical Support Application Analyst (Remote 24/7)
Relativity
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Full Time
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2 months ago
Relativity
The Application Analyst provides technical support by diagnosing, troubleshooting, and repairing complex software and networked systems for customers. They are responsible for managing tickets, maintaining accurate records in Salesforce, and ensuring service level agreements are met.
The Senior Engineer will be responsible for architecting, designing, and developing model-based applications while guiding product improvements across schema, framework, and platform. They must also lead the team toward best-practice technical design through example and collaboration, ensuring alignment with department-wide initiatives.
The specialist will conduct one-to-many enablement sessions during customer onboarding to ensure proper setup and initial adoption of Relativity products, while also responding to and managing basic to intermediate customer inquiries regarding product workflow. They will support the delivery of standardized adoption materials and training programs, assist in capturing customer requirements, and provide feedback on recurring adoption challenges.
The Senior Director will lead multiple engineering teams focused on customer-facing and AI-enabled SaaS products and core platform capabilities, ensuring high-quality development aligned with business outcomes. This leader will also act as a talent magnet to attract senior engineering talent and shape the long-term vision and growth strategy for the engineering site in Poland.
You will lead and grow a high performing data engineering team while contributing directly to the design and implementation of core data platforms and pipelines. You will ensure systems are reliable, efficient, and ready to scale while collaborating with various teams to deliver impactful capabilities.
The Lead Account Executive will own relationships and the full sales process within a Strategic Named Account territory, focusing on new business acquisition. They will nurture leads, build executive relationships, and collaborate with Channel Partners to drive sales.
Lead and mentor a team of data platform engineers while driving architectural decisions for distributed systems and lakehouse platforms. Oversee the design and implementation of scalable data pipelines and analytics workflows.