The Application Analyst is responsible for triaging, diagnosing, and resolving technical incidents for customers using the Relativity platform. They utilize AI-assisted tools and SQL queries to investigate issues while maintaining accurate documentation and adhering to Service Level Agreements.
Develop and execute a comprehensive field marketing strategy to drive growth and pipeline across Asia. Manage integrated marketing programs, events, and stakeholder relationships to ensure commercial outcomes and brand consistency.
Lead second-line IT risk assurance, including continuous ITGC testing, control design and optimization, risk register management, and reporting risk metrics and deficiencies to executives and the board. Guide framework interpretation and certification readiness, support integrated audits and FedRAMP assessments, and collaborate across the organization to strengthen controls while reducing audit burden.
Support the operational delivery of education programs by managing workspaces, schedules, learning management system updates, candidate attempts, customer inquiries, contracts, and program logistics. Own process-improvement and AI initiatives, create standard operating procedures, track timelines and action items, and communicate program updates to stakeholders.
Build relationships with legal professionals and guide customers through discovery, product demonstrations, onboarding, training, and adoption of Relativity’s AI products. Represent legal customers’ needs to internal teams and translate AI capabilities into practical legal workflows and measurable customer value.
Support sales growth across APAC through technical consulting, discovery, product demonstrations, proposals, and solutions tailored to client needs. Act as a customer-facing Relativity and GenAI evangelist, share market feedback with product teams, contribute to industry thought leadership, and mentor less senior team members.
Develop and execute territory sales plans to acquire new customers, manage the full sales cycle, and exceed revenue quotas. Build executive relationships, present tailored solutions and business cases, maintain accurate CRM forecasts, and collaborate with cross-functional teams.
The Technical Account Manager will proactively manage customer projects, resolve critical incidents, and provide technical guidance on platform usage. They will also collaborate with internal teams like Product and Engineering to ensure service quality and continuous improvement.
You will plan and execute integrated demand generation campaigns and field events across key Asian markets to drive pipeline growth. The role involves collaborating with sales teams and managing campaign performance metrics to ensure regional business objectives are met.
The Legal AI Advisor will act as a trusted advisor to lawyers, helping them integrate AI solutions into their daily workflows and legal practices. They will drive product adoption, lead demonstrations, and serve as the voice of the customer to internal product and engineering teams.
The Legal AI Advisor will partner with legal professionals to integrate AI solutions into their workflows, driving adoption and value realization across the customer lifecycle. They will act as a bridge between legal practice and technical product teams to refine AI capabilities based on user feedback.
Own the architecture, agentic system, evaluation strategy, and technical roadmap for Gavel Exec, including its context pipeline, search, grounding, and quality controls. Lead platform and security decisions with Relativity, mentor engineers, set technical direction, and remain hands-on in delivering high-impact software.
You will design, build, and maintain end-to-end AI agents and capabilities, including tools, prompts, and frontend experiences. You will also contribute to shared infrastructure and collaborate with product and design teams to deliver high-quality legal tech solutions.
You will design, build, and ship end-to-end AI agents and capabilities, including tools, prompts, and frontend experiences. You will also contribute to shared infrastructure and maintain evaluations to ensure high performance and reliability.
Drive the design and implementation of scalable, secure cloud services while providing technical direction across frontend, backend, and data layers. Mentor senior engineers and ensure engineering standards are met through code reviews and architectural guidance.
The Customer Success Manager will manage a portfolio of subscription accounts to drive adoption, ensure value realization, and achieve renewal goals. They will utilize data signals and AI tools to execute scaled engagement strategies and proactively manage account health and risks.
Oversee global billing operations, ensuring the accuracy and scalability of the end-to-end Order-to-Cash process. Lead the design of billing frameworks and leverage AI and automation to improve operational efficiency across multiple revenue streams.
Lead end-to-end FOIA data migration projects for government agencies into RelativityOne while serving as the technical lead for migration tooling. This role involves defining product requirements, executing migration plans, and ensuring compliance with government data security standards.
Responsible for the accurate preparation of customer invoices and contract processing across various product lines and billing models. The role involves managing billing queues, updating standard operating procedures, and partnering cross-functionally to optimize the order-to-cash cycle.
Drive the design and architecture of scalable, secure cloud services processing petabytes of data while defining organization-wide technical standards. Lead the transition to streaming-first workflows and establish best practices for AI-assisted and agentic engineering.
