The Customer Success Manager will manage a portfolio of subscription accounts to drive adoption, ensure value realization, and achieve renewal goals. They will utilize data signals and AI tools to execute scaled engagement strategies and proactively manage account health and risks.
The Senior IAM Engineer will lead the architecture, strategy, and operational maturity of identity technologies across workforce and machine domains. They are responsible for designing continuous adaptive trust frameworks, managing identity lifecycles, and integrating identity telemetry into security detection stacks.
You will design and implement scalable frontend infrastructure and reusable UI components to support the aiR Assist Platform. Additionally, you will drive modularization efforts and mentor engineering teams to ensure high-quality, accessible, and performant AI-powered user experiences.
You will design, build, and operate identity-centric security platforms to govern access across enterprise systems and cloud resources. The role involves writing production-quality software, automating security controls, and partnering with engineering teams to embed secure-by-default patterns.
Oversee global billing operations, ensuring the accuracy and scalability of the end-to-end Order-to-Cash process. Lead the design of billing frameworks and leverage AI and automation to improve operational efficiency across multiple revenue streams.
Lead end-to-end FOIA data migration projects for government agencies into RelativityOne while serving as the technical lead for migration tooling. This role involves defining product requirements, executing migration plans, and ensuring compliance with government data security standards.
The Technical Account Manager proactively supports customers in achieving goals and overcoming technical challenges using the Relativity suite. This includes developing account strategies, managing technical relationships, and collaborating cross-functionally to resolve critical incidents.
Design and maintain the partner enablement content ecosystem, including learning journeys and go-to-market assets. Manage the Partner Portal asset library to ensure partners can effectively position and sell Relativity's solutions.
Develop and operate scalable, secure full-stack cloud services and accessible user interfaces for processing massive volumes of legal data. Collaborate with cross-functional teams to build AI-powered solutions and participate in design and code reviews.
Lead and mentor a high-performing team of software engineers to build scalable, API-first architectures and AI-powered features. Drive technical excellence and strategic alignment between engineering resources and business priorities.
Responsible for the accurate preparation of customer invoices and contract processing across various product lines and billing models. The role involves managing billing queues, updating standard operating procedures, and partnering cross-functionally to optimize the order-to-cash cycle.
Design, build, and operate scalable, AI-driven high-performance systems for processing large volumes of legal data. Lead through influence to deliver secure, cloud-native solutions that support high-stakes legal workflows.
Drive the design and architecture of scalable, secure cloud services processing petabytes of data while defining organization-wide technical standards. Lead the transition to streaming-first workflows and establish best practices for AI-assisted and agentic engineering.
Lead the strategy and execution of an AI-first developer experience to accelerate cloud transformation and improve developer velocity. Manage a team of junior Product Managers while overseeing the integration of AI into the end-to-end software lifecycle and Infrastructure as Code adoption.
Provide technical support to customers by diagnosing and troubleshooting complex software and networked systems. Manage tickets via Salesforce and escalate issues to appropriate teams while maintaining service level agreements.
