The Product Manager will own the roadmap, business case, and problem definition for a core platform area while collaborating with engineering and data science teams. They will also monitor product adoption and retention metrics to iterate on solutions and communicate strategy to internal and external stakeholders.
The Product Owner will manage the fraud and disputes product lifecycle by authoring acceptance criteria and collaborating with engineering teams. They will serve as a subject matter expert to ensure compliance with financial regulations and card network rules while maintaining high-velocity delivery.
The Director of Technical Support oversees the Client Support department, managing staff and strategy to ensure high-quality service and operational excellence. This role acts as a senior escalation point, liaises between support and engineering teams, and optimizes support technology and processes.
Manage a portfolio of mid-market to large clients through the full lifecycle, focusing on retention and expansion. Serve as the primary point of contact to ensure client health and drive measurable value from the platform.
