The Senior Engineer is responsible for managing and maintaining monitoring platforms while serving as the primary point of contact for assigned incidents. They will troubleshoot monitoring issues, perform configuration adjustments, and ensure all actions are documented within the ServiceNow ticketing system.
The role involves providing technical support, troubleshooting, and infrastructure management across multi-cloud environments while driving operational efficiency through automation and AI. The engineer will lead technical initiatives, mentor team members, and serve as a trusted advisor to managed services customers.
The Senior Analyst is responsible for managing an assigned portfolio to meet quarterly cash collection targets and reducing delinquency. They will also resolve payment discrepancies, handle customer inquiries, and maintain accurate accounts receivable records.
The Associate Security Engineer will assist in the day-to-day administration of security tools and services within Managed Detection & Response environments. Responsibilities include configuring security platforms, troubleshooting technical issues, and maintaining accurate documentation under the guidance of senior engineers.
The Principal Architect provides technical expertise in the design and development of the internal Managed Services platform and associated automations. They also provide guidance and mentoring to the engineering team while identifying opportunities to improve efficiency through automation.
The Senior Engineer is responsible for deploying, supporting, and improving Managed Services Gateways across various cloud and virtualization environments. They also serve as an escalation point for complex technical issues and maintain operational standards through automation and documentation.
The Resource Manager is responsible for the strategic allocation and optimization of internal talent across technical, engineering, and project management functions. They act as a liaison between delivery teams and leadership to ensure effective resource utilization and champion an internal-first staffing philosophy.
The Security Analyst is responsible for managing information security documentation, frameworks, and policies to ensure organizational compliance. They will also participate in incident response, conduct internal and external audits, and collaborate with cross-functional teams to implement security controls.
The Manager of Cloud Solutions Architecture leads a team of technical architects while directly managing key customer opportunities and pre-sales processes. They are responsible for driving team growth, fostering a culture of innovation, and ensuring the successful delivery of migration and modernization services.
The Senior Solutions Architect will act as a strategic pre-sales resource, gathering customer requirements and designing complex data center and hybrid cloud solutions. They will collaborate with sales teams to present technical architectures, create bills of materials, and define professional service scopes.
Review and assess internal and external customer security architectures to identify risks and provide recommendations aligned with regulatory requirements. Lead large security engagements and conduct architecture discussions to improve customers' security posture and compliance.
Serve as a strategic pre-sales engineering resource focused on Cisco data center solutions to drive pipeline growth. Collaborate with customers and account managers to design technical solutions and deliver solution overviews.
Lead presales discovery, analysis, and design of intelligent operations and DevOps solutions to meet customer outcomes. Develop technical proposals, roadmaps, and maintain technical excellence as a trusted advisor to clients.
The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms. This includes troubleshooting client devices and applications while managing incidents and changes via ServiceNow to ensure SLA compliance.
The Engineer is responsible for monitoring and managing customer internal infrastructures and virtualization platforms. This includes troubleshooting device and application issues, managing service tickets via ServiceNow, and providing emergency on-call support.
Lead product delivery by bridging customer business needs with technical execution and managing the product roadmap. Responsible for overseeing the entire project lifecycle from discovery and requirements gathering to delivery and stakeholder management.
Lead client engagements to provide information security consultation, assessments, and strategic roadmaps to improve security posture and compliance. Advise C-level executives on security goals, develop custom policies, and conduct risk assessments against industry standards.
The role involves leading the Modern Platforms EUC strategy by developing statements of work, BOMs, and technical presentations for clients. You will act as a primary escalation path and provide technical guidance to account teams and consulting engineers to ensure successful project delivery.
Build scalable software and application solutions for enterprise clients using engineering best practices. Collaborate with cross-functional teams to define technical requirements and present solution strategies to stakeholders.
The role involves supporting Contact Center customers through application development, troubleshooting, and administrative changes to routing and prompting. Responsibilities include performing software upgrades and maintaining up-to-date knowledge of Cisco, Amazon, and Five9 products.
Manage a portfolio of client-facing IT projects and programs from inception through completion, ensuring delivery within scope, budget, and schedule. Act as the primary liaison between stakeholders, technical teams, and leadership to align project outcomes with strategic goals.
Collaborate with cross-functional teams to design and oversee the migration of applications, data, and infrastructure to cloud or hybrid environments. Develop comprehensive migration strategies, manage execution to minimize downtime, and provide post-implementation optimization.
Manage multiple IT field service projects from initiation to completion, focusing on hardware deployments and infrastructure upgrades. Serve as the primary client contact to ensure quality service delivery and high customer satisfaction.
Architect and deploy AWS, VMware, and Citrix solutions, specifically focusing on VDI environments and Workspace ONE UEM. The role involves acting as a client advocate and post-sales expert to optimize infrastructure and security frameworks.
