Oversee global IT infrastructure projects focusing on networking, security, and application deployment. Act as the primary point of contact for internal stakeholders and external vendors to ensure projects are completed on time and within budget.
Percepta
85 Remote Job Openings at Percepta
Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.
Executive Director, Public Sector Information Security & Compliance Officer
Percepta
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Full Time
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2 hours ago
Percepta
Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state frameworks such as FedRAMP and NIST 800-53 while managing security teams and risk mitigation strategies.
Senior Bilingual Healthcare Customer Service Representative β French-English β Work from home - Canada
Percepta
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Full Time
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5 hours ago
Percepta
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.
Lead and motivate a team to meet client goals and maintain high customer satisfaction scores. Manage daily operations, including coaching associates, handling escalations, and monitoring team attendance.
Lead global organizational development initiatives focusing on employee engagement, leadership design, and the overall employee experience. Oversee DE&I efforts, onboarding processes, and the delivery of leadership training programs across the organization.
Responsible for prospecting, negotiating, and activating new strategic partners to scale presence in the USA and Canada markets. Manages the sales pipeline via CRM and collaborates cross-functionally to optimize global payment technology solutions.
Oversee global IT infrastructure projects focusing on networking, security, and application deployment. Act as the primary point of contact for internal stakeholders and external vendors to ensure projects are completed on time and within budget.
Troubleshoot and resolve technical issues for customers to ensure an exceptional service experience. Collaborate with internal team members and maintain up-to-date knowledge of technology products.
Lead the daily operations of the reporting and analytics function to ensure the delivery of business-critical dashboards and reports. Supervise and coach a team of analysts while partnering with stakeholders to translate business needs into actionable insights.
The Associate WFM Specialist monitors real-time operational performance across multiple channels to ensure service level targets are met. This includes managing work distribution, communicating risks to leadership, and executing schedule adjustments to balance workloads.
Information Security Engineer - Security Control Validation
Percepta
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Full Time
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14 days ago
Percepta
Maintain information security standards and monitor security tools to reduce risk and remediate system issues. Collaborate with cross-functional teams to optimize security tooling and strengthen the overall security posture.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to regulatory frameworks like SOC2 and ISO 27001.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
Information Security Engineer - Security Control Validation
Percepta
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Full Time
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15 days ago
Percepta
Maintain information security standards and monitor security tools to reduce risks related to data loss and security incidents. Collaborate with IT and engineering teams to troubleshoot security tooling and strengthen the overall security posture.
Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to global security frameworks like SOC2 and ISO 27001.
Lead the deployment of medium to large scale global projects by managing diverse functional teams and defining project scopes. Responsibilities include maintaining project records, mitigating risks, and aligning project outcomes with corporate strategy and business goals.
Oversee core payroll activities, including semi-monthly and termination paycheck calculations and local payroll tax payments. Manage payroll requests, handle system testing for changes, and deliver required documentation to government institutions.
Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management with auditing KPIs, developing standard operating procedures, and conducting quality calibration sessions.
Provide high-level administrative and strategic support to the Executive Director, including complex calendar and travel management. Coordinate across all departments to handle reporting, documentation, and office functionality in a fast-paced environment.
Lead the deployment of global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of global projects, including client business and internal enterprise initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of complex global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Responsible for the global deployment of client, internal, and enterprise-level projects within a contact center environment. This includes managing project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Lead the deployment of global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.
Senior Business Analyst β Business Solution (Robotics & Process Automation)
Percepta
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Full Time
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25 days ago
Percepta
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities and develop high-quality documentation like BRDs and Lean Business Canvases to drive efficiency.
Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management with auditing KPIs, developing standard operating procedures, and conducting quality calibration sessions.
The trainer will onboard and engage new hires by teaching company values, workspace tools, and client-specific products. They are responsible for monitoring attendance and ensuring trainees are set up for success through coaching and testing.
Responsible for expanding the company's presence in the LATAM market by prospecting and activating strategic partners. Manages the sales pipeline via CRM and ensures partner success through continuous journey monitoring.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and providing basic technical support to users.
Investigate and resolve dealership warranty inquiries and claim submission issues through professional communication with various stakeholders. Analyze contact data trends to identify improvements and implement action plans to reduce dealership pain points.
Design and facilitate scalable leadership development programs and interventions across global regions. Partner with senior stakeholders to translate business challenges into practical learning experiences and measure program effectiveness through data analytics.
Bilingual Customer Service Representative β Luxury Retail - French-English β Work from Home
Percepta
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Full Time
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a month ago
Percepta
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Deliver expert product recommendations and maintain detailed customer records using CRM tools.
The Principal Compliance Analyst ensures security processes align with regulatory requirements and manages external audits for commercial compliance programs. They lead the execution of compliance frameworks and develop corrective action plans to address audit findings.
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Support consumers by resolving questions related to their healthcare benefit needs through thoughtful engagement. Manage a high volume of incoming calls while conducting research across multiple systems to provide accurate information.
Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Korean-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Support consumers by resolving questions related to their healthcare benefit needs through thoughtful engagement. Manage a high volume of incoming calls while conducting research across multiple systems to provide accurate information.
Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Support consumers by resolving questions related to their healthcare benefit needs through thoughtful engagement. Manage a high volume of incoming calls while conducting research across multiple systems to provide accurate information.
Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide clear and accurate information to customers.
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions related to their healthcare benefit needs. Conduct research across multiple systems to provide clear and accurate information to customers.
Armenian-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Handle incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Arabic-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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a month ago
Percepta
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
The manager will create incentive plans and lead engagement activities to drive revenue through sales agent coaching and motivation. They are responsible for monitoring performance, analyzing sales trends, and ensuring compliance with health insurance regulations.
Lead and motivate a team to meet client goals, revenue targets, and customer satisfaction scores. Manage daily operations including associate coaching, customer escalations, and performance reporting.
The VP of Technology will architect a business-aligned technology strategy to drive digital transformation and exceptional customer experiences in the automotive CX sector. This includes overseeing global operations, managing the technology P&L, and leading the deployment of AI-driven contact center platforms.
Lead the Financial Planning & Analysis team for the Digital segment, focusing on organic growth and M&A integration. Provide strategic financial guidance, prepare annual budgets, and present performance updates to executive leadership.
Vice President, Client Success - Technology (US Remote)
Percepta
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Full Time
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2 months ago
Percepta
The Vice President will lead a specialized client portfolio, managing full P&L responsibility while driving business growth and strategic alignment. They will orchestrate cross-functional teams to deliver high-quality customer experience solutions and maintain strong relationships with senior-level stakeholders.
Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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2 months ago
Percepta
You will support consumers by resolving questions related to their healthcare benefits and providing clear, accurate information. This involves managing a high volume of incoming calls while maintaining professionalism and quality standards.
Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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2 months ago
Percepta
You will support consumers by answering incoming calls and resolving questions related to their healthcare benefit needs. You will conduct research across multiple systems to provide clear, accurate information while maintaining high quality and professionalism.
Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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2 months ago
Percepta
You will support consumers by answering incoming calls and resolving questions related to their healthcare benefit needs. This involves conducting research across multiple systems to provide clear and accurate information while maintaining high quality and professionalism.
Healthcare Customer Service Representative - Remote in California
Percepta
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Full Time
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2 months ago
Percepta
You will support consumers by resolving questions related to their healthcare benefit needs through incoming calls. This involves conducting research across multiple systems to provide clear and accurate information while maintaining high quality and professionalism.
The LMS Administrator will manage operational logistics, including course assignments, learner tracking, and system maintenance. They will also provide technical support, generate progress reports, and collaborate with instructional designers to ensure a seamless learning experience.
You will answer incoming customer communications and conduct research to resolve customer issues effectively. Your goal is to provide exceptional service and peace of mind to every customer you assist.
You will answer incoming customer communications and conduct research to resolve complex issues. Your goal is to provide exceptional customer experiences by offering quick and effective solutions.
The analyst will manage revenue assurance processes, including contract reviews, billing set-up, and month-end journal entries. They will also perform revenue analytics and maintain process documentation while collaborating with cross-functional teams.
The Instructional Designer will design and deliver engaging learning experiences to support onboarding, upskilling, and performance improvement. They are also responsible for managing knowledge bases and optimizing content strategies to align with business goals.
The Case Manager acts as a single point of contact for customers, managing inquiries regarding sales, product knowledge, and service issues via phone, email, and chat. They are responsible for resolving customer concerns, documenting interactions, and building loyalty through professional and empathetic communication.
Bilingual Customer Service Representative - Spanish-English - Remote USA
Percepta
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Full Time
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2 months ago
Percepta
You will answer incoming customer communications and conduct research to resolve complex or escalated issues. Your goal is to provide exceptional customer experiences while maintaining a supportive and professional demeanor.
The Application Security Engineer will lead security assessments, code reviews, and risk mitigation strategies across web, mobile, and cloud applications. They will also collaborate with DevOps teams to embed security into CI/CD pipelines and provide security training to internal staff.
The Proposal Content Specialist will manage and optimize the company's proposal content library and assets across various platforms. They will collaborate with global teams to ensure content accuracy, brand alignment, and support for strategic business pursuits.
The Proposal Content Specialist will own and manage the content library, ensuring accuracy, consistency, and quality across all sales enablement tools. They will collaborate with global teams to develop engaging, client-focused content that aligns with company brand standards and strategic pursuit goals.
Bilingual Customer Service Representative - Spanish-English β Part time
Percepta
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Full Time
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3 months ago
Percepta
You will answer incoming customer communications and conduct research to resolve customer issues effectively. Your goal is to provide exceptional customer experiences by helping others with a supportive and caring attitude.
You will answer incoming customer communications and conduct research to provide accurate resolutions to customer issues. Your role is to ensure an exceptional customer experience by helping others with a supportive and professional attitude.
The Senior Consultant will identify and execute process improvement initiatives to drive measurable outcomes in quality, cost, and customer experience. They will integrate Lean Six Sigma and Agile practices to optimize value streams and lead high-impact projects across the organization.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences to improve learner engagement and retention. You will also collaborate with global teams to incubate learning solutions and leverage data to monitor performance and predict learner success.
You will design and implement functional user interfaces for web and mobile applications using React and modern front-end technologies. Additionally, you will perform product analysis, document code, and communicate effectively with internal and external clients.
You will design user-centric digital experiences by creating wireframes, user journeys, and high-quality interfaces. Additionally, you will conduct user research and usability testing while collaborating with cross-functional teams to ensure effective implementation.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate in an agile environment to incubate and test learning solutions that improve learner engagement and retention.
The Incident Response Manager leads security incident orchestration, containment, and recovery efforts while managing a team of analysts. They are responsible for maintaining incident response plans, conducting vulnerability assessments, and ensuring compliance with federal security frameworks.
The representative will handle incoming customer communications, conducting necessary research to resolve issues and provide answers quickly. A key part of the role involves taking ownership of resolving escalated or complex customer calls with compassion.
This position is responsible for reviewing and coordinating pricing for new and existing clients within TTECβs BPO segments, primarily advising Sales, Finance, and Operational leadership on engagement pricing details. The role also involves assisting with special projects such as developing new pricing methodologies, documenting deal terms, and conducting financial analysis.
Bilingual Customer Service Representative - Spanish-English
Percepta
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Full Time
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3 months ago
Percepta
The representative will be responsible for answering incoming communications from customers and conducting research to provide answers and resolve their issues. The role focuses on ensuring customers have an exceptional experience by quickly providing answers and resolving problems.
This role is responsible for reviewing and coordinating pricing for new and existing B2B clients, primarily advising Sales, Finance, and Operations leadership on engagement pricing details. Key activities include developing pricing methodologies, conducting financial analysis, and monitoring pricing outcomes against actual results and industry trends.
Oversee and ensure the performance of core payroll activities, including calculations for semi-monthly and termination paychecks, local payroll tax calculation-payment, and uploading/capturing payroll requests. Address incidents through ticking tools and test processes for system changes.
The role involves designing, developing, delivering, evaluating, and maintaining virtual blended learning experiences that are human-centered, goal-oriented, and data-driven, utilizing various methodologies from learning design, learning science, graphic design, and media design. Responsibilities include building, testing, and launching learning solutions across multiple clients and geographies while keeping the learner experience central through human-centered design.
Concierge Specialists provide customized, easy, and effortless experiences for luxury automobile brand customers by building relationships based on understanding their needs, lifestyle, and preferences. Team members own the customer experience from start to finish, promptly resolving inquiries and concerns using job aids and desktop tools while maintaining service level metrics.
The Customer Service Representative will build trust by providing superior knowledge and expertise for a new program assisting consumers with mobility challenges via social media applications (phone, video, chat). Responsibilities include delivering exceptional member experiences, providing direct support, diagnosing issues, resolving billing problems, and owning the member experience from start to finish.
As a Corporate Development Associate, you will partner with TTECβs Executive Leadership Team to construct complex sales pitches and lead the M&A lifecycle. You will also manage due diligence and integration of acquisitions while developing financial models and conducting strategic research.
KorisniΔka sluΕΎba za putovanja na hrvatskom i engleskom jeziku u sklopu podrΕ‘ke Booking.com-u za Atenu, GrΔku
Percepta
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Full Time
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5 months ago
Percepta
You will be responsible for answering incoming communications from customers and conducting research to resolve their issues. Additionally, you will serve as the first point of contact for accommodation partners, providing accurate information and ensuring a positive experience.
Dutch-English Customer Service in support of Booking.com β Remote in Greece
Percepta
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Full Time
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5 months ago
Percepta
You will answer incoming communications from customers and conduct research to resolve their issues. Additionally, you will be the first point of contact for accommodation partners, ensuring a high level of service and a positive experience.
Polish-English Travel Customer Service in support of Booking.com
Percepta
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Full Time
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5 months ago
Percepta
In this role, you will resolve customer issues and provide answers to inquiries, ensuring a high level of partner service. You will be the first point of contact for accommodation partners, addressing questions related to bookings and services.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring prompt and accurate information delivery. They will also identify process improvements to enhance customer satisfaction and advocacy.
