The Quality Assurance Manager will lead, mentor, and coach a team to ensure company and client goals are met. They are responsible for monitoring performance, resolving issues, and fostering a positive work environment through effective training and data analysis.
Respond to customer communications and resolve escalated or complex issues by researching answers and recommending solutions. Provide compassionate product guidance and contribute to the success of the customer experience and team.
Generate new business and grow existing accounts through outbound and inbound sales, consultative customer engagement, and tailored value propositions. Build and retain customer relationships, identify shipping needs, respond to incoming inquiries, and meet sales targets.
Generate new business and grow existing accounts through outbound and inbound sales calls, consultative customer engagement, and tailored value propositions. Respond to customer inquiries, identify shipping needs, build relationships, secure customer business, and meet sales targets.
The Proposal Content Specialist will own and manage the content library, ensuring accuracy and consistency across all sales enablement tools. They will collaborate with global teams to develop engaging, client-focused content that supports strategic business pursuits.
The Proposal Content Specialist will manage and optimize proposal content assets within the Responsive platform to ensure consistency and accuracy across sales enablement tools. They will collaborate with global teams to develop engaging, brand-aligned content and support strategic pursuits through effective content lifecycle management.
The Application Security Engineer will lead security assessments, code reviews, and risk mitigation strategies across web, mobile, and cloud applications. They will also collaborate with DevOps teams to embed security into CI/CD pipelines and provide security training to developers.
Analyze compensation data and conduct market benchmarking, job evaluations, and pay equity reviews to support competitive and internally equitable compensation programs. Maintain salary structures and compensation data, support annual pay and bonus cycles, ensure compliance, and advise HR and business stakeholders on compensation decisions.
Lead the implementation of information security processes and procedures, provide architectural guidance across global sites, and manage the configuration and administration of security tools. Support fraud investigations and audits, report on security effectiveness, recommend improvements, and contribute to staffing decisions.
The IT Project Manager is responsible for planning, executing, and evaluating technical initiatives from initiation to closure while ensuring high-quality standards. They provide technical leadership across the project lifecycle, manage deliverables, and coordinate with stakeholders, vendors, and global teams.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences. You will also collaborate with project management teams to monitor learner performance and enhance curriculum effectiveness.
The Technical Service Representative analyzes repair shop claim information to determine coverage and provides authorization for claims. They also utilize web-based technical information to verify repair procedures and labor times while maintaining professional communication with dealerships.
The Senior Developer will design, develop, and maintain Looker solutions and data models to support organizational decision-making. They will collaborate with stakeholders to build dashboards and ensure data accuracy across cloud-based platforms.
You will lead the development of sales proposals and presentations by coordinating integrated pursuit teams and managing bid strategies. This involves analyzing RFXs, ensuring compliance with client requirements, and maintaining schedules to meet deadlines.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate approach to ensure an exceptional customer experience.
You will provide technical leadership and strategic direction for endpoint infrastructure, ensuring system reliability, security, and performance. Additionally, you will manage patch remediation, system upgrades, and collaborate with cross-functional teams to support project launches.
The Business Development Executive will prospect, negotiate, and onboard new strategic partners while managing opportunities within the CRM. They will also monitor the customer journey to ensure maximum value and collaborate with internal teams to achieve global targets.
You will define and lead the enterprise employee communications strategy, narrative, and governance model to align global business priorities with employee experience. You will also advise senior leadership on communication risks and priorities while managing a global team to deliver consistent, measurable content.
You will lead, mentor, and coach a team to ensure they meet company and client goals while resolving issues and interpreting performance data. Additionally, you will manage daily tasks, monitor attendance, and foster a positive work environment through effective training and support.
You will assist vehicle owners and dealerships by providing support across multiple channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions and troubleshooting connected vehicle services.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences across multiple clients and geographies. This involves applying learning science and design thinking to drive learner engagement, knowledge retention, and performance outcomes.
The role involves generating new business and managing outbound calls to support customers through the full onboarding and migration process. You will provide tailored solutions, address technical queries, and identify upsell opportunities to ensure successful account activation.
The Program Liaison serves as the primary point of contact for dealership personnel and vehicle owners, managing escalated customer inquiries and resolving issues. They are also responsible for documenting interactions, identifying process improvements, and mentoring less experienced team members.
You will conduct research and outbound calls to assist members with health benefit inquiries, eligibility questions, and enrollment status. Additionally, you will help members navigate their online health accounts and recommend plan upgrades based on their needs.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate and professional demeanor while ensuring patient privacy in accordance with HIPAA guidelines.
Provide administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Coordinate key CX initiatives, including business reviews, travel planning, and executive reporting to ensure operational rigor.
The Service Management Senior Analyst will lead technology initiatives across enterprise applications, analytics, and integrations while facilitating governance and change management processes. They are responsible for documenting business requirements, supporting audit and compliance activities, and acting as a liaison between technical teams and business stakeholders.
The role involves handling incoming customer communications and conducting research to resolve issues for Booking.com users. You will also act as the first point of contact for accommodation partners to manage room modifications, rates, and availability.
Handle incoming customer communications and resolve complex or escalated issues with compassion. Conduct research to provide accurate answers and ensure an exceptional customer experience.
Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming customer communications and conduct research to resolve issues. Provide exceptional customer experiences by delivering quick and accurate answers.
Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.
The role involves prospecting and engaging with business accounts to identify needs and provide tailored product recommendations. You will manage a sales pipeline, deliver product demonstrations, and nurture long-term relationships to drive revenue through upselling and cross-selling.
Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance.
Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.
Maintain information security standards and monitor security tools to reduce risks related to data loss and security incidents. Collaborate with IT and engineering teams to troubleshoot security tooling and strengthen the overall security posture.
Lead the deployment of medium to large scale global projects by managing diverse functional teams and defining project scopes. Responsibilities include maintaining project records, mitigating risks, and aligning project outcomes with corporate strategy and business goals.
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities and develop high-quality documentation like BRDs and Lean Business Canvases to drive efficiency.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and providing basic technical support to users.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring prompt and accurate information delivery. They will also identify process improvements to enhance customer satisfaction and advocacy.
