Percepta

Incident Response Manager

Percepta · Full Time · 2 days ago

Percepta

🌎 United States 💵 $120K - $140K per year ⭐ 5-10 yrs exp 💼 Others

The Incident Response Manager leads the team responsible for detecting, containing, and remediating cybersecurity threats while managing the incident lifecycle. They also mentor security analysts, develop incident response plans, and facilitate simulation exercises to ensure organizational readiness.

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Licensed Healthcare Insurance Agent – Remote in Louisiana or Minnesota

Percepta · Full Time · 3 days ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Healthcare

The agent will assist individuals in understanding health insurance coverages and selecting appropriate products to meet their financial and health needs. They are responsible for managing the full lifecycle of customer service and sales, including inbound and outbound calls to ensure customer satisfaction.

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Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)

Percepta · Full Time · 6 days ago

Percepta

🌎 Mexico ⭐ 0-2 yrs exp 💼 Support

Answer incoming customer communications and conduct research to resolve issues. The role focuses on delivering exceptional customer experiences and preventing escalations through compassionate product consultation.

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Learning Experience Design Manager

Percepta · Full Time · 6 days ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Design

Leads a team of media designers and creative specialists to develop high-quality digital learning experiences, including interactive media, video, and AI-enabled solutions. Partners with instructional designers and stakeholders to drive media strategies that align with business objectives and quality standards.

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Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške Booking.com-u za Atenu, Grčku (Croatian-English)

Percepta · Part Time · 6 days ago

Percepta

🌎 Greece ⭐ 0-2 yrs exp 💼 Others

Handle incoming communications from guests and partners to resolve issues regarding room modifications, rates, and availability. Provide accurate information using company tools to ensure a high-quality customer experience for Booking.com.

customer-service customer-experience

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Polish-English Travel Customer Service in support of Booking.com

Percepta · Full Time · 6 days ago

Percepta

🌎 Poland ⭐ 0-2 yrs exp 💼 Support

The role involves resolving customer and partner issues regarding room modifications, rates, and availability for Booking.com. You will act as the first point of contact via voice, chat, and email to ensure a positive partner experience.

customer-service medical customer-experience

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Dutch-English Customer Service in support of Booking.com – Remote in Greece

Percepta · Full Time · 6 days ago

Percepta

🌎 Greece ⭐ 0-2 yrs exp 💼 Support

The role involves handling incoming customer communications and conducting research to resolve issues for Booking.com users. You will also act as the first point of contact for accommodation partners to manage room modifications, rates, and availability.

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Real Time Specialist Workforce Management

Percepta · Part Time · 9 days ago

Percepta

🌎 United States 💵 $19 - $20 per hour ⭐ 0-2 yrs exp 💼 Recruitment

The specialist will coordinate staffing needs and make real-time adjustments to daily programs to meet client requirements. Responsibilities include monitoring call volumes, analyzing headcount, and preparing staffing reports to optimize program success.

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Customer Service Representative – Remote in USA

Percepta · Full Time · 12 days ago

Percepta

🌎 United States 💵 $13 - $16.35 per hour ⭐ 0-2 yrs exp 💼 Support

Handle incoming customer communications and resolve complex or escalated issues with compassion. Conduct research to provide accurate answers and ensure an exceptional customer experience.

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Business Development Executive (NA)

Percepta · Full Time · 16 days ago

Percepta

🌎 Brazil ⭐ 2-5 yrs exp 💼 Sales

The role focuses on scaling presence in the U.S. and Canada markets by prospecting, negotiating, and onboarding new strategic partners. It also involves managing the sales pipeline in CRM and monitoring the customer journey to ensure partner success.

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Director, Client Provided Tool Product Ownership

Percepta · Full Time · 16 days ago

Percepta

🌎 United States ⭐ 10+ yrs exp 💼 Others

Leads governance, performance optimization, and structured change delivery for non-AI enterprise platforms including CRM and customer experience tools. Orchestrates the implementation of system changes to minimize operational disruption and align tool capabilities with business objectives.

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Director, Accounting

Percepta · Full Time · 19 days ago

Percepta

🌎 United States 💵 $130K - $160K per year ⭐ 10+ yrs exp 💼 Finance

Lead global revenue recognition for digital and SaaS offerings in compliance with ASC 606. Oversee the optimization of revenue processes within Oracle Projects and manage a high-performing global accounting team.

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Principal IT Solution Engineer

Percepta · Full Time · 20 days ago

Percepta

🌎 Philippines ⭐ 10+ yrs exp 💼 Software Development

Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.

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Specialist, Quality Assurance

Percepta · Full Time · 20 days ago

Percepta

🌎 Philippines ⭐ 0-2 yrs exp 💼 Software Development

Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management in auditing KPIs, conducting calibration sessions, and developing standard operating procedures.

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Manager, Media Design

Percepta · Full Time · 23 days ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Design

Lead and develop a team of media designers and creative specialists to deliver high-quality digital learning experiences. Partner with instructional designers and stakeholders to drive media strategies and ensure deliverables meet quality and branding standards.

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Bilingual Customer Service Representative – Luxury Retail - French-English – Work from Home

Percepta · Full Time · a month ago

Percepta

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.

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Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.

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Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.

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Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.

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Bilingual Customer Service Representative - Spanish-English

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Answer incoming customer communications and conduct research to resolve issues. Provide exceptional customer experiences by delivering quick and accurate answers.

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Customer Service Representative – Luxury Retail - English – Work from Home

Percepta · Full Time · a month ago

Percepta

🌎 Canada 💵 17 - 18 per hour ⭐ 0-2 yrs exp 💼 Support

Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.

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Bilingual French Customer Service Case Manager

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Manage the pre-purchase customer journey by providing expert guidance on automotive products, specifications, and dealer connections. Act as a liaison between customers, dealerships, and internal teams to resolve inquiries and foster long-term brand loyalty.

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Dutch-English Customer Success Account Manager - Remote in Greece

Percepta · Full Time · a month ago

Percepta

🌎 Greece ⭐ 2-5 yrs exp 💼 Sales

The role involves prospecting and engaging with business accounts to identify needs and provide tailored product recommendations. You will manage a sales pipeline, deliver product demonstrations, and nurture long-term relationships to drive revenue through upselling and cross-selling.

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Healthcare Customer Service Representative - Seasonal

Percepta · Part Time · a month ago

Percepta

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support

The representative will handle incoming customer communications and resolve complex or escalated healthcare-related issues. This includes conducting research to provide accurate answers and ensuring an exceptional customer experience.

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Supervisor, Reporting & Analytics

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

Lead the daily operations of the reporting and analytics function to ensure the delivery of business-critical reports and dashboards. Supervise and coach a team of analysts while partnering with stakeholders to translate reporting needs into actionable insights.

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Temporary Instructional Designer

Percepta · Part Time · a month ago

Percepta

🌎 United States ⭐ 2-5 yrs exp 💼 Design

Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance.

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Associate Data Engineer (Remote)

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 0-2 yrs exp 💼 Software Development

The Associate Data Engineer will build and maintain data pipelines and optimize SQL queries to prepare data for analysis. They will also develop Python scripts for automation and support the company's cloud data platform on GCP.

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Data Engineer (Remote)

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

Design, build, and maintain robust ETL/ELT data pipelines and infrastructure on Google Cloud Platform to power company analytics. Collaborate with stakeholders to deliver reliable data models and manage workflow orchestration using Apache Airflow.

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Agile Coach & Change Management Leader

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 10+ yrs exp 💼 Product

Lead a large-scale Agile transformation within the Global Technology Operations organization, splitting focus between coaching and change management. Guide teams and leaders in adopting agile mindsets and frameworks to improve delivery speed and quality.

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HealthCare Customer Service Representative - Remote

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 0-2 yrs exp 💼 Support

Handle incoming customer communications and conduct research to resolve issues effectively. Provide compassionate consultation on products to ensure an exceptional customer experience.

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Production Clerk - Remote in Virginia

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Others

Ensure customer data is accurately entered and meets compliance standards while fulfilling customer requests for supplies and materials. Conduct research to resolve customer issues and provide exceptional customer experiences.

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Principal Agile Scrum Master

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Product

Oversee global IT infrastructure projects focusing on networking, security, and application deployment. Act as the primary point of contact for internal stakeholders and external vendors to ensure projects are completed on time and within budget.

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Manager – Web Development & UI/UX (Remote)

Percepta · Full Time · a month ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Design

Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.

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Executive Director, Public Sector Information Security & Compliance Officer

Percepta · Full Time · a month ago

Percepta

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state frameworks such as FedRAMP and NIST 800-53 while managing security teams and risk mitigation strategies.

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Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

Percepta · Full Time · a month ago

Percepta

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.

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Information Security Engineer - Security Control Validation

Percepta · Full Time · 2 months ago

Percepta

🌎 India ⭐ 2-5 yrs exp 💼 Software Development

Maintain information security standards and monitor security tools to reduce risk and remediate system issues. Collaborate with cross-functional teams to optimize security tooling and strengthen the overall security posture.

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Cloud Security Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 India ⭐ 10+ yrs exp 💼 Software Development

Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to regulatory frameworks like SOC2 and ISO 27001.

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Cloud Security Specialist

Percepta · Full Time · 2 months ago

Percepta

🌎 India ⭐ 5-10 yrs exp 💼 Software Development

Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.

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Cloud Security Specialist

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.

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Information Security Engineer - Security Control Validation

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

Maintain information security standards and monitor security tools to reduce risks related to data loss and security incidents. Collaborate with IT and engineering teams to troubleshoot security tooling and strengthen the overall security posture.

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Cloud Security Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 10+ yrs exp 💼 Software Development

Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to global security frameworks like SOC2 and ISO 27001.

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Senior Principal, Project Management

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 10+ yrs exp 💼 Product

Lead the deployment of medium to large scale global projects by managing diverse functional teams and defining project scopes. Responsibilities include maintaining project records, mitigating risks, and aligning project outcomes with corporate strategy and business goals.

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Temp Bilingual Quality Assurance Specialist

Percepta · Part Time · 2 months ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Software Development

Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management with auditing KPIs, developing standard operating procedures, and conducting quality calibration sessions.

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Senior Project Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 Spain ⭐ 10+ yrs exp 💼 Product

Lead the deployment of global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.

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Senior Project Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 Bulgaria ⭐ 10+ yrs exp 💼 Product

Lead the deployment of global projects, including client business and internal enterprise initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.

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Senior Project Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 10+ yrs exp 💼 Product

Lead the deployment of complex global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.

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Senior Project Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 South Africa ⭐ 10+ yrs exp 💼 Product

Responsible for the global deployment of client, internal, and enterprise-level projects within a contact center environment. This includes managing project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.

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Senior Project Manager

Percepta · Full Time · 2 months ago

Percepta

🌎 Hungary ⭐ 10+ yrs exp 💼 Product

Lead the deployment of global projects, including client business and internal corporate initiatives, within a contact center environment. Manage project schedules, budgets, and quality while acting as the central point of contact for clients and internal stakeholders.

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Senior Business Analyst – Business Solution (Robotics & Process Automation)

Percepta · Full Time · 2 months ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities and develop high-quality documentation like BRDs and Lean Business Canvases to drive efficiency.

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Temp Quality Assurance Specialist

Percepta · Part Time · 2 months ago

Percepta

🌎 United States 💵 $20 - $22 per hour ⭐ 0-2 yrs exp 💼 Software Development

Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management with auditing KPIs, developing standard operating procedures, and conducting quality calibration sessions.

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Temporary Trainer

Percepta · Part Time · 2 months ago

Percepta

🌎 United States 💵 $20 - $22 per hour ⭐ 0-2 yrs exp 💼 Teaching

The trainer will onboard and engage new hires by teaching company values, workspace tools, and client-specific products. They are responsible for monitoring attendance and ensuring trainees are set up for success through coaching and testing.

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Change Management

Percepta · Full Time · 2 months ago

Percepta

🌎 Poland ⭐ 2-5 yrs exp 💼 Recruitment

The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and providing basic technical support to users.

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Seasonal Licensed Healthcare Service Delivery Manager

Percepta · Part Time · 3 months ago

Percepta

🌎 United States 💵 $22 - $25 per hour ⭐ 2-5 yrs exp 💼 Product

Lead and motivate a team to meet client goals, revenue targets, and customer satisfaction scores. Manage daily operations including associate coaching, customer escalations, and performance reporting.

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Learning Management System Administrator (Temporary)

Percepta · Part Time · 3 months ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

The LMS Administrator will manage operational logistics, including course assignments, learner tracking, and system maintenance. They will also provide technical support, generate progress reports, and collaborate with instructional designers to ensure a seamless learning experience.

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Proposal Content Specialist

Percepta · Full Time · 4 months ago

Percepta

🌎 Mexico ⭐ 2-5 yrs exp 💼 Writing

The Proposal Content Specialist will own and manage the content library, ensuring accuracy, consistency, and quality across all sales enablement tools. They will collaborate with global teams to develop engaging, client-focused content that aligns with company brand standards and strategic pursuit goals.

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Proposal Content Specialist

Percepta · Full Time · 4 months ago

Percepta

🌎 Colombia ⭐ 2-5 yrs exp 💼 Writing

The Proposal Content Specialist will manage and optimize the company's proposal content library and assets across various platforms. They will collaborate with global teams to ensure content accuracy, brand alignment, and support for strategic business pursuits.

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Application Security Engineer

Percepta · Full Time · 4 months ago

Percepta

🌎 Colombia ⭐ 2-5 yrs exp 💼 Software Development

The Application Security Engineer will lead security assessments, code reviews, and risk mitigation strategies across web, mobile, and cloud applications. They will also collaborate with DevOps teams to embed security into CI/CD pipelines and provide security training to internal staff.

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Senior Consultant, Process Improvement - Remote

Percepta · Full Time · 4 months ago

Percepta

🌎 Philippines ⭐ 5-10 yrs exp 💼 Others

The Senior Consultant will identify and execute process improvement initiatives to drive measurable outcomes in quality, cost, and customer experience. They will integrate Lean Six Sigma and Agile practices to optimize value streams and lead high-impact projects across the organization.

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Instructional Designer - Remote

Percepta · Full Time · 4 months ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Design

You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences to improve learner engagement and retention. You will also collaborate with global teams to incubate learning solutions and leverage data to monitor performance and predict learner success.

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Pricing Consultant

Percepta · Full Time · 4 months ago

Percepta

🌎 United States 💵 $110K - $120K per year ⭐ 2-5 yrs exp 💼 Others

This position is responsible for reviewing and coordinating pricing for new and existing clients within TTEC’s BPO segments, primarily advising Sales, Finance, and Operational leadership on engagement pricing details. The role also involves assisting with special projects such as developing new pricing methodologies, documenting deal terms, and conducting financial analysis.

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Pricing Consultant

Percepta · Full Time · 5 months ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Others

This role is responsible for reviewing and coordinating pricing for new and existing B2B clients, primarily advising Sales, Finance, and Operations leadership on engagement pricing details. Key activities include developing pricing methodologies, conducting financial analysis, and monitoring pricing outcomes against actual results and industry trends.

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Instructional Designer

Percepta · · 5 months ago

Percepta

🌎 Philippines ⭐ 2-5 yrs exp 💼 Design

The role involves designing, developing, delivering, evaluating, and maintaining virtual blended learning experiences that are human-centered, goal-oriented, and data-driven, utilizing various methodologies from learning design, learning science, graphic design, and media design. Responsibilities include building, testing, and launching learning solutions across multiple clients and geographies while keeping the learner experience central through human-centered design.

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Concierge Customer Service Representative

Percepta · · 5 months ago

Percepta

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Concierge Specialists provide customized, easy, and effortless experiences for luxury automobile brand customers by building relationships based on understanding their needs, lifestyle, and preferences. Team members own the customer experience from start to finish, promptly resolving inquiries and concerns using job aids and desktop tools while maintaining service level metrics.

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French Bilingual Digital Communication Specialist

Percepta · Full Time · 9 months ago

Percepta

🌎 United States ⭐ 0-2 yrs exp 💼 Others

The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring prompt and accurate information delivery. They will also identify process improvements to enhance customer satisfaction and advocacy.

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