The Payroll Analyst is responsible for auditing time, pay, and workforce management results to ensure operational excellence and compliance. They also handle complex payroll transactions, manage escalations, and prepare documentation for internal and external audits.
The Financial Accountant is responsible for the end-to-end financial reporting, month-end close, and statutory compliance for assigned legal entities within the EAPAC region. They will also provide financial insight to business stakeholders, manage payroll activities, and support annual budgeting and forecasting processes.
Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state cybersecurity frameworks while managing risk and incident response activities.
You will evaluate and analyze customer interactions to improve service quality and satisfaction scores. Additionally, you will assist management with auditing KPIs, facilitating calibration sessions, and developing standard operating procedures.
Provide level 1 technical support for automotive diagnostic tools and software to customers via phone, email, and web. Manage remote troubleshooting sessions, coordinate warranty claims, and generate performance reports.
The Claims Payment Analyst is responsible for reviewing, approving, or denying Ford and Lincoln Protect claims based on policy guidelines. They also communicate claim decisions to dealerships and assist with program inquiries via the claims hotline.
You will assist vehicle owners and dealerships by providing support across multiple channels including phone, chat, and email. Responsibilities include troubleshooting vehicle features, connected services, and warranty questions while accurately documenting all interactions.
The Sales Representative is responsible for generating new business, managing existing customer relationships, and executing sales strategies through outbound and inbound calls. They will provide tailored solutions to clients while ensuring the delivery of an outstanding customer experience.
The role involves generating new business and managing existing customer relationships through outbound and inbound sales calls. You will provide consultative solutions to meet client needs while ensuring high-quality customer experiences via voice, chat, and email.
The Program Liaison serves as the primary point of contact for dealership personnel and vehicle owners, managing escalated customer inquiries and resolving issues. They are also responsible for documenting interactions, identifying process improvements, and mentoring less experienced team members.
The specialist will evaluate and analyze customer interactions to improve service quality and satisfaction scores. They will also assist management with auditing KPIs, facilitating calibration sessions, and developing operational documentation.
You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate and professional demeanor while ensuring patient privacy in accordance with HIPAA guidelines.
You will conduct research and outbound calls to assist members with health benefit inquiries, eligibility questions, and enrollment status. Additionally, you will help members navigate their online health accounts and recommend plan upgrades based on their needs.
Manage corporate travel bookings including flights, hotels, and car rentals while providing professional support to business travelers. Handle itinerary adjustments, cancellations, and travel disruptions to ensure a seamless experience for corporate clients.
Manage corporate travel bookings including flights, hotels, and car rentals while providing professional support to business travelers. Handle itinerary adjustments, cancellations, and travel disruptions to ensure a smooth and efficient travel experience.
The Reporting Analyst will generate and analyze operations and financial reports to provide actionable insights for process improvement. They will manage complex business projects, develop data-driven dashboards, and collaborate with leadership teams to enhance productivity.
Provide administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Coordinate key CX initiatives, including business reviews, travel planning, and executive reporting to ensure operational rigor.
The Benefits Analyst will develop and manage global wellness programs aligned with health pillars while overseeing wellness portals and websites. They will also collaborate on mental health initiatives and facilitate employee engagement activities across the organization.
The Senior Information Security Engineer will lead security and compliance support for sales proposals and perform third-party supplier due diligence. They will also provide technical guidance on security risks and collaborate with internal teams on remediation efforts.
The Corporate Development Associate will lead M&A lifecycle activities, including due diligence, pipeline development, and integration of acquired assets. They will also partner with the Executive Leadership Team to build financial models and construct strategic sales pitches for C-suite clients.
The Service Management Senior Analyst will lead technology initiatives across enterprise applications, analytics, and integrations while facilitating governance and change management processes. They are responsible for documenting business requirements, supporting audit and compliance activities, and acting as a liaison between technical teams and business stakeholders.
You will provide exceptional customer service by answering inbound calls, emails, and webform inquiries while documenting interactions accurately. Additionally, you will conduct research to resolve customer issues and provide information regarding events, venues, and guest experiences.
The Incident Response Manager leads the team responsible for detecting, containing, and remediating cybersecurity threats while managing the incident lifecycle. They also mentor security analysts, develop incident response plans, and facilitate simulation exercises to ensure organizational readiness.
The agent will assist individuals in understanding health insurance coverages and selecting appropriate products to meet their financial and health needs. They are responsible for managing the full lifecycle of customer service and sales, including inbound and outbound calls to ensure customer satisfaction.
Answer incoming customer communications and conduct research to resolve issues. The role focuses on delivering exceptional customer experiences and preventing escalations through compassionate product consultation.
Leads a team of media designers and creative specialists to develop high-quality digital learning experiences, including interactive media, video, and AI-enabled solutions. Partners with instructional designers and stakeholders to drive media strategies that align with business objectives and quality standards.
The role involves handling incoming customer communications and conducting research to resolve issues for Booking.com users. You will also act as the first point of contact for accommodation partners to manage room modifications, rates, and availability.
Handle incoming communications from guests and partners to resolve issues regarding room modifications, rates, and availability. Provide accurate information using company tools to ensure a high-quality customer experience for Booking.com.
The role involves resolving customer and partner issues regarding room modifications, rates, and availability for Booking.com. You will act as the first point of contact via voice, chat, and email to ensure a positive partner experience.
Handle incoming customer communications and resolve complex or escalated issues with compassion. Conduct research to provide accurate answers and ensure an exceptional customer experience.
Leads governance, performance optimization, and structured change delivery for non-AI enterprise platforms including CRM and customer experience tools. Orchestrates the implementation of system changes to minimize operational disruption and align tool capabilities with business objectives.
Lead global revenue recognition for digital and SaaS offerings in compliance with ASC 606. Oversee the optimization of revenue processes within Oracle Projects and manage a high-performing global accounting team.
Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.
Evaluate and analyze customer interactions across various channels to improve satisfaction scores and ensure policy compliance. Assist management in auditing KPIs, conducting calibration sessions, and developing standard operating procedures.
Lead and develop a team of media designers and creative specialists to deliver high-quality digital learning experiences. Partner with instructional designers and stakeholders to drive media strategies and ensure deliverables meet quality and branding standards.
Provide high-end, personalized customer support for a global luxury retail brand across multiple channels. Responsibilities include offering product and fragrance recommendations and maintaining detailed customer records in a CRM.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming calls to help consumers resolve questions regarding their healthcare benefit needs. Conduct research across multiple systems to provide accurate information and navigate healthcare options.
Answer incoming customer communications and conduct research to resolve issues. Provide exceptional customer experiences by delivering quick and accurate answers.
Provide high-end, white-glove customer support for a global luxury retail brand across multiple channels. Responsibilities include offering personalized product recommendations and maintaining detailed customer records in a CRM.
Manage the pre-purchase customer journey by providing expert guidance on automotive products, specifications, and dealer connections. Act as a liaison between customers, dealerships, and internal teams to resolve inquiries and foster long-term brand loyalty.
The role involves prospecting and engaging with business accounts to identify needs and provide tailored product recommendations. You will manage a sales pipeline, deliver product demonstrations, and nurture long-term relationships to drive revenue through upselling and cross-selling.
The representative will handle incoming customer communications and resolve complex or escalated healthcare-related issues. This includes conducting research to provide accurate answers and ensuring an exceptional customer experience.
Lead the daily operations of the reporting and analytics function to ensure the delivery of business-critical reports and dashboards. Supervise and coach a team of analysts while partnering with stakeholders to translate reporting needs into actionable insights.
Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance.
Design, build, and maintain robust ETL/ELT data pipelines and infrastructure on Google Cloud Platform to power company analytics. Collaborate with stakeholders to deliver reliable data models and manage workflow orchestration using Apache Airflow.
Lead a large-scale Agile transformation within the Global Technology Operations organization, splitting focus between coaching and change management. Guide teams and leaders in adopting agile mindsets and frameworks to improve delivery speed and quality.
Handle incoming customer communications and conduct research to resolve issues effectively. Provide compassionate consultation on products to ensure an exceptional customer experience.
Ensure customer data is accurately entered and meets compliance standards while fulfilling customer requests for supplies and materials. Conduct research to resolve customer issues and provide exceptional customer experiences.
Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.
Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and ensure an exceptional customer experience through compassionate problem resolution.
Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.
Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to global security frameworks like SOC2 and ISO 27001.
Maintain information security standards and monitor security tools to reduce risks related to data loss and security incidents. Collaborate with IT and engineering teams to troubleshoot security tooling and strengthen the overall security posture.
Lead the deployment of medium to large scale global projects by managing diverse functional teams and defining project scopes. Responsibilities include maintaining project records, mitigating risks, and aligning project outcomes with corporate strategy and business goals.
Lead technology-focused business analysis and automation enablement to bridge business needs with IT execution. Identify automation opportunities and develop high-quality documentation like BRDs and Lean Business Canvases to drive efficiency.
The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and providing basic technical support to users.
Lead and motivate a team to meet client goals, revenue targets, and customer satisfaction scores. Manage daily operations including associate coaching, customer escalations, and performance reporting.
The LMS Administrator will manage operational logistics, including course assignments, learner tracking, and system maintenance. They will also provide technical support, generate progress reports, and collaborate with instructional designers to ensure a seamless learning experience.
The Application Security Engineer will lead security assessments, code reviews, and risk mitigation strategies across web, mobile, and cloud applications. They will also collaborate with DevOps teams to embed security into CI/CD pipelines and provide security training to internal staff.
The Proposal Content Specialist will manage and optimize the company's proposal content library and assets across various platforms. They will collaborate with global teams to ensure content accuracy, brand alignment, and support for strategic business pursuits.
The Proposal Content Specialist will own and manage the content library, ensuring accuracy, consistency, and quality across all sales enablement tools. They will collaborate with global teams to develop engaging, client-focused content that aligns with company brand standards and strategic pursuit goals.
You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences to improve learner engagement and retention. You will also collaborate with global teams to incubate learning solutions and leverage data to monitor performance and predict learner success.
The role involves designing, developing, delivering, evaluating, and maintaining virtual blended learning experiences that are human-centered, goal-oriented, and data-driven, utilizing various methodologies from learning design, learning science, graphic design, and media design. Responsibilities include building, testing, and launching learning solutions across multiple clients and geographies while keeping the learner experience central through human-centered design.
Concierge Specialists provide customized, easy, and effortless experiences for luxury automobile brand customers by building relationships based on understanding their needs, lifestyle, and preferences. Team members own the customer experience from start to finish, promptly resolving inquiries and concerns using job aids and desktop tools while maintaining service level metrics.
The Digital Communication Specialist will respond to customer inquiries through various digital channels, ensuring prompt and accurate information delivery. They will also identify process improvements to enhance customer satisfaction and advocacy.
