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Percepta

Remote Job Openings at Percepta (76)

Bilingual Customer Service Representative – Spanish-English - Automotive Support - Remote Canada

Canada 18 per hour 0-2 yrs exp Support

You will assist vehicle owners and dealerships by providing support across multiple channels regarding vehicle features, warranty, and maintenance. You are also responsible for documenting customer interactions and troubleshooting connected vehicle services.

Senior Manager, Systems Software Engineering

Philippines 5-10 yrs exp Others

The Senior Manager will own the stability, performance, and roadmap of the contact center platform while leading a global team of engineers. They will also act as a key partner for sales and executive leadership in client meetings, RFP responses, and architectural design.

Instructional Designer - Temporary

Philippines 2-5 yrs exp Design

You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences across multiple clients and geographies. This involves applying learning science and design thinking to drive learner engagement, knowledge retention, and performance outcomes.

German-speaking Sales Representative

Greece 0-2 yrs exp Sales

The role involves generating new business and managing outbound calls to support customers through the full onboarding and migration process. You will provide tailored solutions, address technical queries, and identify upsell opportunities to ensure successful account activation.

Financial Accountant - Glasgow

United Kingdom £50000 per year 2-5 yrs exp Finance

The Financial Accountant is responsible for the end-to-end financial reporting, month-end close, and statutory compliance for assigned legal entities within the EAPAC region. They will also partner with Operations to provide financial insights, manage payroll activities, and support annual budgeting and forecasting processes.

Automotive Claims Representative

United States $16.5 per hour 2-5 yrs exp Legal

The Automotive Claims Representative analyzes repair shop claim information to determine contract coverage and provides claims adjudication per contract terms. They also communicate with dealerships and repair facilities to verify coverage, negotiate repair costs, and provide professional customer support.

Business Intelligence Reporting Analyst

Philippines 5-10 yrs exp Software Development

The Business Intelligence Reporting Analyst is responsible for designing, developing, and maintaining reports to support data-driven decision-making across the organization. They will collaborate with internal and external stakeholders to ensure data accuracy, standardize KPIs, and provide training on reporting tools.

Senior Project Manager

Spain 10+ yrs exp Product

The Senior Project Manager is responsible for the end-to-end deployment of global projects, including managing schedules, budgets, and scope within the automotive contact center environment. They act as the central point of contact for clients and internal teams while championing project governance and mentoring team members.

Senior Project Manager

Philippines 10+ yrs exp Product

The Senior Project Manager is responsible for the deployment of medium to large-scale global projects, ensuring they are delivered on time, within budget, and according to specifications. This role involves managing project schedules, scope, and quality while acting as the central point of contact for clients and internal teams.

Executive Director, Public Sector Information Security & Compliance Officer

United States 10+ yrs exp Software Development

Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state cybersecurity frameworks while managing risk and incident response activities.

Customer Service Representative – Automotive Support - Remote Canada

Canada 17 per hour 0-2 yrs exp Support

You will assist vehicle owners and dealerships by providing support across multiple channels including phone, chat, and email. Responsibilities include troubleshooting vehicle features, connected services, and warranty questions while accurately documenting all interactions.

Sales Representative with Czech

Poland 9100 per month 2-5 yrs exp Sales

The Sales Representative is responsible for generating new business, managing existing customer relationships, and executing sales strategies through outbound and inbound calls. They will provide tailored solutions to clients while ensuring the delivery of an outstanding customer experience.

Program Liaison (Internal only)

United States $18.5 per hour 0-2 yrs exp Others

The Program Liaison serves as the primary point of contact for dealership personnel and vehicle owners, managing escalated customer inquiries and resolving issues. They are also responsible for documenting interactions, identifying process improvements, and mentoring less experienced team members.

Bilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina

United States $17 per hour 0-2 yrs exp Support

You will answer incoming customer communications and conduct research to provide accurate resolutions to their issues. Your role involves maintaining a compassionate and professional demeanor while ensuring patient privacy in accordance with HIPAA guidelines.

Healthcare Customer Service Representative – Remote in North Carolina

United States $16 per hour 0-2 yrs exp Support

You will conduct research and outbound calls to assist members with health benefit inquiries, eligibility questions, and enrollment status. Additionally, you will help members navigate their online health accounts and recommend plan upgrades based on their needs.

Senior Executive Assistant

Philippines 2-5 yrs exp Virtual Assistant

Provide administrative, operational, and governance support to the Head of Customer Experience and the CX Leadership Team. Coordinate key CX initiatives, including business reviews, travel planning, and executive reporting to ensure operational rigor.

Service Management Senior Analyst

Philippines 5-10 yrs exp Others

The Service Management Senior Analyst will lead technology initiatives across enterprise applications, analytics, and integrations while facilitating governance and change management processes. They are responsible for documenting business requirements, supporting audit and compliance activities, and acting as a liaison between technical teams and business stakeholders.

Incident Response Manager

United States $120K - $140K per year 5-10 yrs exp Others

The Incident Response Manager leads the team responsible for detecting, containing, and remediating cybersecurity threats while managing the incident lifecycle. They also mentor security analysts, develop incident response plans, and facilitate simulation exercises to ensure organizational readiness.

Licensed Healthcare Insurance Agent – Remote in Louisiana or Minnesota

United States 0-2 yrs exp Healthcare

The agent will assist individuals in understanding health insurance coverages and selecting appropriate products to meet their financial and health needs. They are responsible for managing the full lifecycle of customer service and sales, including inbound and outbound calls to ensure customer satisfaction.

Learning Experience Design Manager

Philippines 5-10 yrs exp Design

Leads a team of media designers and creative specialists to develop high-quality digital learning experiences, including interactive media, video, and AI-enabled solutions. Partners with instructional designers and stakeholders to drive media strategies that align with business objectives and quality standards.

Principal IT Solution Engineer

Philippines 10+ yrs exp Software Development

Lead the technical qualification and end-to-end IT solution design for global customer experience programs from discovery through handover. Act as the senior technical authority to ensure solutions are commercially sound, viable, and aligned with global IT strategy.

Manager, Media Design

Philippines 5-10 yrs exp Design

Lead and develop a team of media designers and creative specialists to deliver high-quality digital learning experiences. Partner with instructional designers and stakeholders to drive media strategies and ensure deliverables meet quality and branding standards.

Bilingual French Customer Service Case Manager

United States 2-5 yrs exp Support

Manage the pre-purchase customer journey by providing expert guidance on automotive products, specifications, and dealer connections. Act as a liaison between customers, dealerships, and internal teams to resolve inquiries and foster long-term brand loyalty.

Dutch-English Customer Success Account Manager - Remote in Greece

Greece 2-5 yrs exp Sales

The role involves prospecting and engaging with business accounts to identify needs and provide tailored product recommendations. You will manage a sales pipeline, deliver product demonstrations, and nurture long-term relationships to drive revenue through upselling and cross-selling.

Healthcare Customer Service Representative - Seasonal

Philippines 0-2 yrs exp Support

The representative will handle incoming customer communications and resolve complex or escalated healthcare-related issues. This includes conducting research to provide accurate answers and ensuring an exceptional customer experience.

Supervisor, Reporting & Analytics

Philippines 2-5 yrs exp Software Development

Lead the daily operations of the reporting and analytics function to ensure the delivery of business-critical reports and dashboards. Supervise and coach a team of analysts while partnering with stakeholders to translate reporting needs into actionable insights.

Temporary Instructional Designer

United States 2-5 yrs exp Design

Design and develop human-centered, data-driven virtual blended learning experiences using learning science and game design. Build and test learning solutions across multiple clients and geographies while leveraging data to monitor performance.

Data Engineer (Remote)

Philippines 2-5 yrs exp Software Development

Design, build, and maintain robust ETL/ELT data pipelines and infrastructure on Google Cloud Platform to power company analytics. Collaborate with stakeholders to deliver reliable data models and manage workflow orchestration using Apache Airflow.

Agile Coach & Change Management Leader

Philippines 10+ yrs exp Product

Lead a large-scale Agile transformation within the Global Technology Operations organization, splitting focus between coaching and change management. Guide teams and leaders in adopting agile mindsets and frameworks to improve delivery speed and quality.

Production Clerk - Remote in Virginia

United States 0-2 yrs exp Others

Ensure customer data is accurately entered and meets compliance standards while fulfilling customer requests for supplies and materials. Conduct research to resolve customer issues and provide exceptional customer experiences.

Manager – Web Development & UI/UX (Remote)

Philippines 5-10 yrs exp Design

Lead and build a cross-functional team of web developers and UI/UX designers to deliver client projects. Manage the day-to-day client relationship, translate requirements into actionable timelines, and provide technical direction for frontend engineering.

Cloud Security Manager

Philippines 10+ yrs exp Software Development

Lead the Cloud Security team to enforce security architecture, policies, and controls across AWS, Azure, and GCP platforms. Oversee cloud posture, vulnerability management, and ensure adherence to global security frameworks like SOC2 and ISO 27001.

Cloud Security Specialist

Philippines 5-10 yrs exp Software Development

Design, implement, and maintain security controls and automation across AWS, Azure, and GCP environments. Oversee cloud posture, vulnerability management, and ensure compliance with industry frameworks like SOC2 and ISO 27001.

Senior Principal, Project Management

Philippines 10+ yrs exp Product

Lead the deployment of medium to large scale global projects by managing diverse functional teams and defining project scopes. Responsibilities include maintaining project records, mitigating risks, and aligning project outcomes with corporate strategy and business goals.

Change Management

Poland 2-5 yrs exp Recruitment

The role involves managing business process automation, performance analysis, and end-to-end project management for systems implementation. Additionally, it includes IT support duties such as equipment installation, asset inventory management, and providing basic technical support to users.

Seasonal Licensed Healthcare Service Delivery Manager

United States $22 - $25 per hour 2-5 yrs exp Product

Lead and motivate a team to meet client goals, revenue targets, and customer satisfaction scores. Manage daily operations including associate coaching, customer escalations, and performance reporting.

Proposal Content Specialist

Colombia 2-5 yrs exp Writing

The Proposal Content Specialist will manage and optimize the company's proposal content library and assets across various platforms. They will collaborate with global teams to ensure content accuracy, brand alignment, and support for strategic business pursuits.

Application Security Engineer

Colombia 2-5 yrs exp Software Development

The Application Security Engineer will lead security assessments, code reviews, and risk mitigation strategies across web, mobile, and cloud applications. They will also collaborate with DevOps teams to embed security into CI/CD pipelines and provide security training to internal staff.

Proposal Content Specialist

Mexico 2-5 yrs exp Writing

The Proposal Content Specialist will own and manage the content library, ensuring accuracy, consistency, and quality across all sales enablement tools. They will collaborate with global teams to develop engaging, client-focused content that aligns with company brand standards and strategic pursuit goals.

Instructional Designer - Remote

Philippines 2-5 yrs exp Design

You will design, develop, and maintain human-centered, data-driven virtual blended learning experiences to improve learner engagement and retention. You will also collaborate with global teams to incubate learning solutions and leverage data to monitor performance and predict learner success.