Respond to Tier 1 and Tier 2 inquiries about Workday access and navigation, benefits, and general HR, using knowledge bases and escalating issues when needed. Support audit requests and reporting, communicate issues to leadership, participate in training, and identify opportunities for process improvement and automation.
Collaborate with a development team to design, develop, and maintain high-quality software solutions using C# and .NET technologies. Participate in the full software development life cycle, including Agile ceremonies, unit testing, and database management within an AWS cloud environment.
The Senior Database Administrator will lead query performance tuning and database refactoring for MySQL and SQL Server environments. They will also collaborate with engineering teams to manage cloud migrations to AWS Aurora and maintain database operational health.
The Garnishment Specialist is responsible for reviewing, setting up, and processing wage garnishment orders while ensuring compliance with state rules. They also resolve automation failures, maintain payroll system records, and provide support to courts, agencies, and employees regarding garnishment inquiries.
The Tax Data Specialist maintains and updates customer tax profiles while managing assigned cases and researching payroll tax data concerns. They collaborate with internal teams to ensure accurate data, timely resolution, and consistent service across multiple systems.
The Managed Payroll Specialist provides end-to-end payroll processing support for multiple customers while ensuring service level agreements are met. They are responsible for configuring Workday pay components, troubleshooting audit reports, and managing customer escalations.
The Garnishment Processor is responsible for managing US and Canadian garnishment payment files and ensuring accurate disbursement of funds. They also provide customer support by resolving tickets, generating reports, and maintaining compliance with established service level agreements.
The Managed Payroll Specialist provides end-to-end payroll processing support for managed customers while managing multiple deadlines in a fast-paced environment. Responsibilities include resolving customer issues, performing root cause analysis, and configuring Workday pay components.
The Garnishment Specialist is responsible for managing wage garnishment processes, including order review, set-up, and ensuring accurate withholding in accordance with state rules. They also resolve processing automation failures and provide support to courts, agencies, and employees regarding payroll and garnishment inquiries.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues. They counsel employees on plan features, eligibility, and premiums while performing monthly carrier invoice reconciliations.
