The Garnishment Specialist is responsible for managing wage garnishment processes, including order review, set-up, and ensuring accurate withholding in accordance with state rules. They also resolve processing automation failures and provide support to courts, agencies, and employees regarding payroll and garnishment inquiries.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues. They counsel employees on plan features, eligibility, and premiums while performing monthly carrier invoice reconciliations.
The Quality Analyst is responsible for analyzing quality data, conducting SOP adherence audits, and identifying trends to improve process performance. They will develop corrective action plans and create quality metrics and dashboards for stakeholders.
The analyst monitors federal, state, and local taxing authorities to research and document payroll tax regulatory changes. They translate these requirements into actionable guidance and change requests for downstream implementation teams.
The role involves creating and maintaining automated test suites and regression pipelines to ensure high-quality product releases. It also requires providing technical leadership, mentoring team members, and collaborating with Scrum teams to address defects.
The VP of Technology Operations drives operational discipline and quality culture across Engineering, Product, and R&D. This role owns the end-to-end incident management lifecycle and establishes organizational standards for technology planning and process maturity.
The Team Lead guides a functional team to deliver high-quality onboarding and post-production projects while serving as the primary escalation point. They are responsible for mentoring junior members, managing resource assignments, and improving service delivery processes.
Manage operational duties and account record changes for the COBRA/Direct Bill team using Workday and COBRAPoint. Respond to inquiries, identify process gaps, and ensure internal documentation is accurate and up-to-date.
Drive revenue growth by expanding services and selling add-on business to existing Workday customers. Manage complex sales cycles and maintain accurate pipeline data within Salesforce while collaborating with internal teams.
Provide technical and payroll processing support to the PR Services team and resolve complex customer escalations. Perform root cause analysis and develop innovative solutions to improve service quality and system configuration.
The Channel Sales Director will lead the full-cycle sourcing, development, and closure of SaaS sales within defined channels to drive revenue. They will collaborate with internal product and marketing teams to refine positioning and influence product direction based on market feedback.
