Lead the design, build, and ongoing ownership of new service programs, starting with the operational foundation and transitioning to full program ownership. This includes developing playbooks, SOPs, and training materials while monitoring performance and driving continuous improvement.
OneSource Virtual
18 Remote Job Openings at OneSource Virtual
The Advisor manages high-priority garnishment escalations and provides technical and regulatory guidance to internal teams and customers. They are responsible for onboarding audits, regulatory reporting, and maintaining compliance across state and federal guidelines.
Provide advanced technical support and troubleshooting for payroll processing to ensure accuracy and SLA compliance. Serve as a subject matter expert to drive continuous improvement, handle escalations, and support strategic system upgrades.
Provide advanced technical and payroll processing support to resolve complex system errors and discrepancies within established SLAs. Serve as a subject matter expert to drive continuous improvement, manage onboarding programs, and ensure regulatory compliance.
Absence Management Specialist (Call Center)
OneSource Virtual
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Full Time
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21 days ago
OneSource Virtual
Acts as the primary point of contact for US and Canada leave of absence requests, managing the entire lifecycle from initial intake to return to work. Responsibilities include determining eligibility, processing documentation, and providing guidance to employees and HR managers.
Sr. Quality Assurance Automation Engineer
OneSource Virtual
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Full Time
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22 days ago
OneSource Virtual
The role involves creating and maintaining automated test suites and regression pipelines to ensure high-quality product releases. It also requires providing technical leadership, mentoring team members, and collaborating with Scrum teams to address defects.
The VP of Technology Operations drives operational discipline and quality culture across Engineering, Product, and R&D. This role owns the end-to-end incident management lifecycle and establishes organizational standards for technology planning and process maturity.
The consultant will resolve complex Workday benefits issues, manage customer cases, and perform system testing and documentation. They are also responsible for guiding best practices, mentoring new team members, and communicating system enhancements to customers.
Consulting Services Team Lead, Integrations
OneSource Virtual
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Full Time
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a month ago
OneSource Virtual
The Team Lead guides a functional team to deliver high-quality onboarding and post-production projects while serving as the primary escalation point. They are responsible for mentoring junior members, managing resource assignments, and improving service delivery processes.
Manage operational duties and account record changes for the COBRA/Direct Bill team using Workday and COBRAPoint. Respond to inquiries, identify process gaps, and ensure internal documentation is accurate and up-to-date.
The Payroll Services Supervisor will supervise a team responsible for payroll processing and customer interactions. They will also coach and train team members to ensure compliance and enhance customer satisfaction.
Drive revenue growth by expanding services and selling add-on business to existing Workday customers. Manage complex sales cycles and maintain accurate pipeline data within Salesforce while collaborating with internal teams.
The Growth Product Manager drives measurable product outcomes by identifying growth levers and coordinating rapid iterations to improve activation, retention, and expansion. They collaborate with engineering, marketing, and sales to translate customer insights into prioritized experiments and successful product launches.
The Document Operations Manager oversees document handling processes, ensuring efficiency and compliance while managing staff and vendor relations. Responsibilities include maintaining document management systems and developing document control procedures.
Provide technical and payroll processing support to the PR Services team and resolve complex customer escalations. Perform root cause analysis and develop innovative solutions to improve service quality and system configuration.
Develop and execute a comprehensive global strategy for in-person and virtual events to drive lead generation and brand awareness. Collaborate with sales and marketing teams to align field activities with revenue targets and optimize GTM pipeline performance.
The Channel Sales Director will lead the full-cycle sourcing, development, and closure of SaaS sales within defined channels to drive revenue. They will collaborate with internal product and marketing teams to refine positioning and influence product direction based on market feedback.
This role owns the global corporate payroll and tax functions entirely in-house using Workday, including full-cycle execution of biweekly US multi-state payroll and monthly UK payroll with associated tax filings. The manager directly executes payroll processing, leads a small team, acts as the payroll compliance subject-matter expert, and drives continuous improvement.