The supervisor manages daily customer service operations, monitors service standards, and ensures adherence to company policies. They also support leadership in recruitment, training, and resolving complex customer escalations.
Independence Pet Group
19 Remote Job Openings at Independence Pet Group
The Actuarial Analyst will perform actuarial analysis, valuations, and financial modeling to manage future financial risks. They are responsible for preparing rate filings, maintaining existing models, and providing data-driven insights to guide decision-making.
The Email Marketing Specialist will own the development, measurement, and optimization of automated customer journeys and lifecycle marketing programs. They will collaborate with cross-functional teams to ensure campaign effectiveness, channel hygiene, and alignment with brand standards.
Sr Manager, Software Engineering
Independence Pet Group
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Full Time
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7 days ago
Independence Pet Group
The Senior Software Engineering Manager will lead technical design, architecture, and delivery for core pet insurance platforms while mentoring a team of software engineers. This role balances hands-on technical contributions with people leadership, ensuring high engineering standards and platform stability.
Customer Service Representative
Independence Pet Group
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Full Time
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7 days ago
Independence Pet Group
The Customer Care Representative will manage a high volume of inbound calls and emails to assist pet parents with policy inquiries, claims, and adjustments. They will collaborate with team members to provide exceptional service while maintaining professional composure during emotionally challenging interactions.
Senior Insurance Data Scientist
Independence Pet Group
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Full Time
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8 days ago
Independence Pet Group
The Lead Data Scientist will develop and maintain GLM-based pricing models while managing a portfolio of research and model enhancement initiatives. They will also serve as a subject matter expert, translating complex analytical findings into actionable insights for cross-functional stakeholders.
Customer Service Representative- Lost Pet Recovery
Independence Pet Group
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Full Time
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10 days ago
Independence Pet Group
The Customer Service Representative will manage incoming inquiries regarding pet recovery services, member accounts, and product questions. They are responsible for researching and resolving customer issues while maintaining compliance with company and regulatory policies.
The Senior Systems Engineer will design, develop, and maintain technical infrastructure, including network, hardware, and database components. They will also lead system implementation, monitor performance, and provide technical mentorship to junior team members.
Senior Graphic Designer - Motion & Brand Design
Independence Pet Group
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Full Time
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12 days ago
Independence Pet Group
Lead complex, high-visibility creative projects from concept through execution while supporting a portfolio of pet insurance brands. Partner with cross-functional stakeholders to develop strategic visual concepts and mentor junior designers to ensure brand consistency.
Senior Performance Marketing Manager
Independence Pet Group
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Full Time
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13 days ago
Independence Pet Group
The Senior Performance Marketing Manager will lead centralized performance marketing strategy across a portfolio of pet insurance brands to maximize customer acquisition and marketing efficiency. This role involves analyzing acquisition economics, managing media budgets, and collaborating with cross-functional teams to drive growth across search, social, and affiliate channels.
Lead core accounting operations, including the monthly, quarterly, and annual close processes and financial reporting for the Pets Best business. Optimize accounting processes and drive operational efficiency using Microsoft Dynamics 365 Finance & Operations while managing cross-functional partnerships.
The role involves managing product roadmaps, feature sets, and technical specifications for business solutions. It also requires coordinating partner-facing API integrations and translating technical tradeoffs for non-technical stakeholders.
Lead North American B2B sales expansion and commercial operations to drive strategic growth and partner adoption. Oversee end-to-end operational processes, including contracting, billing, and the development of enterprise partnerships.
The role is responsible for the end-to-end planning, execution, and optimization of joint marketing campaigns with B2B and B2B2C partners. This includes managing execution calendars, collaborating with legal and creative agencies, and tracking performance metrics across multiple channels.
Senior Account Executive - Affinity Channel
Independence Pet Group
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Full Time
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a month ago
Independence Pet Group
Own and grow relationships with key distribution partners to accelerate pet insurance policy sales through joint marketing and sales programs. Lead business reviews, manage performance dashboards, and collaborate cross-functionally to optimize partner ROI and scale.
Lead end-to-end research initiatives to shape product strategy and deliver user-centered digital experiences. Partner with product, design, and engineering teams to translate user insights into actionable product recommendations and prototypes.
Salesforce CRM Email Marketing Specialist
Independence Pet Group
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Full Time
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2 months ago
Independence Pet Group
The role focuses on the execution and optimization of CRM email and SMS campaigns to drive customer engagement and retention. Key duties include maintaining data accuracy, building customer segments, and tracking core KPIs to improve business outcomes.
Lead the strategic direction and end-to-end lifecycle of pet insurance products within an MGA environment. Collaborate with actuarial, underwriting, and marketing teams to develop competitive pricing and innovative product enhancements.
This role is responsible for building reporting, developing dashboards, automating recurring reports, and analyzing large datasets to derive actionable conclusions across marketing, website, and sales performance. The analyst will partner with various teams to measure campaign effectiveness, optimize revenue channels, enhance attribution, and uncover new growth opportunities.
