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Helpware

Remote Job Openings at Helpware (14)

Expert AI Engineer

Oman, Romania 10+ yrs exp Software Development

Build, deploy, and maintain secure internal AI platforms, tools, integrations, and multi-agent workflows, connecting them with engineering and business systems. Establish AI security, governance, quality, and cost-optimization practices while enabling organization-wide adoption and measuring productivity impact.

Senior DevOps / Platform Engineer

Mexico 5-10 yrs exp Software Development

You will own the reliability, security, and operability of the platform infrastructure while managing CI/CD pipelines and developer enablement. Additionally, you will contribute to cloud architectural designs and ensure the platform meets SOC 2, HIPAA, and GDPR compliance standards.

Customer Service Representative Tier 2

United States $21 per hour 2-5 yrs exp Support

The Tier 2 Customer Support Representative acts as the primary escalation point for complex order management and customer service issues. They are responsible for resolving escalated cases, maintaining accurate documentation in Salesforce, and collaborating with teams to improve processes.

Executive Administrative Assistant

United States $24 - $30 per hour 5-10 yrs exp Data Entry

The Executive Administrative Assistant provides high-level administrative support to the President, including managing email, calendars, travel, and expenses. The role also involves drafting confidential correspondence and attending meetings to capture action items and summaries.

Mid-level Software Engineer .Net (Definity)

Mexico 2-5 yrs exp Software Development

You will design, develop, and maintain enterprise-level business applications using the Microsoft .NET technology stack within an Agile Scrum environment. Responsibilities include building scalable solutions, optimizing SQL Server databases, and collaborating with cross-functional teams to deliver high-quality software.

Technical Support Specialist Tier 2

Philippines 2-5 yrs exp Support

Serve as the Tier 2 escalation point for complex technical issues while collaborating with network and security analysts. Develop and maintain AI-assisted scripts and automation workflows to improve helpdesk efficiency and system monitoring.