Provide customer support via chat and email while resolving complaints and ensuring timely solutions. Maintain accurate records of interactions and enter data into CRM and cloud-based platforms.
Helpware
11 Remote Job Openings at Helpware
The Proposal Management Specialist leads the end-to-end production of bid responses, including RFPs and security questionnaires, to convert opportunities into contracts. They coordinate with cross-functional teams to maintain the proposal content library and develop client-specific value propositions.
The Proposal Management Specialist leads the end-to-end production of bid responses, including RFPs and security questionnaires, to convert opportunities into contracts. They coordinate with cross-functional teams to create client-specific value propositions and maintain the proposal content library.
The role involves identifying AI and automation opportunities to optimize business processes and translating these needs into technical requirements. The analyst will bridge the gap between stakeholders and technical teams while leveraging Generative AI tools to accelerate delivery.
Manage the full recruitment lifecycle from sourcing and screening to interviewing and making offers. Collaborate with external partners and optimize recruitment processes and analytics to maintain a strong candidate pipeline.
Ensure the security and availability of the Privilege Cloud environment by troubleshooting components like the Web Portal and Session Manager. Manage privileged credentials and provide technical guidance to Enterprise IT teams on secure access workflows.
The specialist manages the end-to-end production and quality of inbound and outbound bid responses to convert opportunities into signed contracts. This includes coordinating with cross-functional teams to create compliant, on-brand proposals and maintaining the content library.
Serve as the first point of contact for individuals needing urgent assistance during disaster response and recovery efforts. Handle inbound calls, troubleshoot basic technical issues, and document interactions using help desk software.
Develop Java-based backend solutions and enterprise components based on detailed technical specifications. Implement business logic, database interaction layers, and optimize SQL queries for a legacy modernization project.
Support the full employee lifecycle including onboarding, probation tracking, and offboarding while maintaining accurate HR documentation. Assist in implementing HR policies, coordinating performance cycles, and managing employee engagement initiatives.
Serve as the Tier 2 escalation point for complex technical issues while collaborating with network and security analysts. Develop and maintain AI-assisted scripts and automation workflows to improve helpdesk efficiency and system monitoring.
