The Outbound Business Development Representative will act as the voice of the company by prospecting for new leads and maintaining active communication with potential clients. They are responsible for becoming a product expert to effectively communicate value and strategic advantages to business contacts.
The Operations Supervisor leads and develops a team of customer service representatives to ensure high-quality performance across voice and digital channels. They are responsible for monitoring key metrics, conducting coaching sessions, and partnering with internal stakeholders to drive operational improvements.
Handle inbound customer service and technical support inquiries via phone, chat, and email in both English and French-Quebecois. Document caller inquiries, perform troubleshooting, and follow professional escalation procedures.
Lead, coach, and develop a team of BDRs in Japan to achieve and exceed pipeline generation KPIs. Oversee daily operations, analyze performance data, and collaborate with global teams to align regional strategies with global goals.
