The role involves handling inbound calls to provide information on Medicare plans and products while ensuring high customer satisfaction. Responsibilities also include data entry, scheduling callbacks for the sales team, and providing informational materials to consumers.
Lead, coach, and develop a team of BDRs in Japan to achieve and exceed pipeline generation KPIs. Oversee daily operations, analyze performance data, and collaborate with global teams to align regional strategies with global goals.
The representative will handle outbound calls to provide support for healthcare clients, including setting appointments and conducting health assessments. They are responsible for documenting call results accurately while maintaining high standards of ethical conduct and meeting performance metrics.
Handle client inquiries via phone, chat, and email while providing technical support and payroll assistance. Document all interactions, troubleshoot issues, and follow professional escalation procedures.
