Make outbound calls to healthcare customers, document call attempts and outcomes, and meet calling goals and performance metrics. Help customers understand Medicare and Medicaid plans, arrange appointments, complete welcome calls and health assessments, and provide empathetic, professional support.
Handle inbound customer service and technical support inquiries via phone, chat, and email in both English and French-Quebecois. Document caller inquiries, perform troubleshooting, and follow professional escalation procedures.
Provide technical support for semiconductor products via phone and email while utilizing support tools to resolve customer issues. Collaborate across teams to manage escalated cases and maintain strong relationships with engineers, distributors, and business owners.
The role involves handling inbound calls to provide information on Medicare plans and products while ensuring high customer satisfaction. Responsibilities also include data entry, scheduling callbacks for the sales team, and providing informational materials to consumers.
Lead, coach, and develop a team of BDRs in Japan to achieve and exceed pipeline generation KPIs. Oversee daily operations, analyze performance data, and collaborate with global teams to align regional strategies with global goals.
