Drive and deliver multiple complex technical programs across the organization while balancing business needs against technical constraints. Establish governance frameworks and partner with cross-functional teams to ensure high-quality delivery and alignment with company OKRs.
Five9
24 Remote Job Openings at Five9
The role focuses on generating a sales pipeline for Small/Mid-size and Enterprise teams within the DACH region. Key duties include qualifying outbound leads, meeting sales quotas, and building relationships with potential clients via phone and email.
Design, implement, and maintain build and release pipelines to support highly available and scalable cloud services. Monitor pipeline health and participate in incident response and root cause analysis to improve reliability metrics.
Serve as the technical owner and lead administrator for Certinia PSA and Customer Success solutions on the Salesforce platform. Partner with business stakeholders to design and implement scalable technical solutions for project management, billing, and resource allocation.
Design, implement, and automate large-scale distributed cloud systems and PAM solutions to ensure secure access management. Monitor production environments and participate in incident response to improve platform reliability and operational efficiency.
Senior Product Marketing Manager - Campaign Management & Outbound
Five9
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Full Time
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22 days ago
Five9
Responsible for marketing and evangelizing the value of outbound dialer and campaign management solutions for collections, sales, and support. This includes crafting strategic messaging, managing go-to-market strategies, and creating sales enablement content.
Lead and mature the enterprise execution model within the Business Technology organization by standardizing project management tools and processes. Focus on shifting success metrics from simple task completion to measuring true business impact, ROI, and user adoption.
Lead the end-to-end administration and governance of global sales commission programs to ensure accurate and timely payouts. Oversee the maintenance of the Incentive Compensation Management (ICM) tool and manage SOX controls and ETL integrations.
Execute high-impact, multi-channel marketing campaigns across EMEA, LATAM, and Canada to drive pipeline growth. Manage end-to-end delivery of webinars, email nurtures, content syndication, and partner-led activities while aligning with sales and ABM teams.
Design and develop scalable microservices infrastructure and Identity & Access Management systems for a modern SaaS platform. Troubleshoot production issues and collaborate with cross-functional teams to drive technical excellence.
Design and develop scalable microservices infrastructure and enhance Identity & Access Management (IAM) systems. Troubleshoot production issues and collaborate with cross-functional teams to modernize the SaaS platform.
The Sales Director is responsible for acquiring new customers and driving revenue within the Canadian market. Key duties include managing the full sales cycle from lead generation to closure and maintaining accurate forecasting in SFDC.
Lead the automation of voice technology deployments across on-premise and public cloud environments using Infrastructure as Code. Design and maintain automation pipelines to ensure the reliability, scalability, and security of critical voice services.
Develop highly-available and scalable microservices for a modern SaaS platform using AI in the contact center. Troubleshoot the software stack and provide production support to resolve complex cloud technology challenges.
Deploy customized telecom solutions and provide day-to-day operational support for the telecommunications network. Act as an escalation point for critical alerts and perform root-cause analysis on service outages.
Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)
Five9
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Full Time
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2 months ago
Five9
Lead the strategic integration of Five9 contact center services with Google Gemini Enterprise for Customer Experience to create autonomous AI agents. Drive the product roadmap, manage cross-functional execution, and partner with Google R&D and GTM teams to scale AI capabilities.
Develop and execute integrated, data-driven global marketing campaigns across multiple channels to drive growth and consistency. Act as the primary interlock between Product Marketing and regional teams to align big bet topics and optimize conversion rates.
The Mid-Market Account Director is responsible for managing existing customer relationships and driving new revenue opportunities within a defined account list. This role involves developing comprehensive sales strategies, upselling Five9 products, and ensuring high levels of customer retention.
The Enterprise Sales Director is responsible for identifying, nurturing, and closing complex enterprise sales within the Southeast region. They will drive revenue growth by leveraging channel partners, generating leads, and managing the entire sales cycle from prospecting to closure.
The Mid-Market Account Director is responsible for managing existing customer relationships and driving new revenue opportunities within a defined account list. This role involves developing comprehensive sales strategies, upselling Five9 AI products, and ensuring high levels of customer retention.
The Platform Engineer will lead the discovery, design, configuration, and deployment of Five9 software for clients, acting as a trusted advisor throughout the project lifecycle. This includes designing solutions, creating technical documentation, configuring the platform, troubleshooting, and providing customized training to customers.
The Enterprise Sales Director is responsible for creating and driving revenue within a specified region or list of named accounts. This includes generating business opportunities, managing the sales cycle, and ensuring customer satisfaction.
The Solutions Engineer acts as the lead point of contact for Hypercare customers, managing high-impact technical cases and ensuring timely resolution of issues. They build strong customer relationships and communicate progress on initiatives to stakeholders.
The Technical Account Manager will provide account management, project management, and technical consulting to Five9’s clients. They will build trusted advisor relationships, educate clients on product utilization, and manage service interruptions.
