Build and maintain Looker dashboards and data pipelines integrating Jira, Jellyfish, Salesforce, and other systems, with a focus on reliable, timely, and accessible engineering data. Analyze delivery, capacity, investment, and cycle-time trends, and provide executive-ready insights, reusable analytical tools, and clear documentation.
Own the engineering tools roadmap and architecture, build integrations and AI-assisted SDLC tooling, and improve engineering productivity through automation and standardized processes. Produce executive-ready delivery reporting, support program and release management, and provide technical direction and mentorship to junior team members.
The Account Executive is responsible for acquiring new customers and driving revenue within a specified region or list of named accounts. They must manage the entire sales cycle, from lead generation and business planning to closing complex deals and ensuring customer satisfaction.
Contribute to the development of a highly-available and scalable SaaS platform using microservices architecture. Troubleshoot complex cloud technology challenges and provide production support for the platform services.
The Senior Delivery Manager is responsible for managing and optimizing the end-to-end software delivery and release process to ensure efficiency and quality. This role involves coordinating cross-functional teams, mitigating risks, and communicating progress to stakeholders to ensure successful software rollouts.
Design, implement, and automate large-scale distributed systems while building tools to enhance availability, scalability, and efficiency. Collaborate with engineering teams to monitor environments and deliver high-quality software improvements.
Design and automate large-scale distributed systems to improve availability, scalability, and efficiency. Monitor production environments and collaborate with engineering teams to deliver high-quality software and reduce MTTD.
Responsible for marketing and evangelizing the value of outbound dialer and campaign management solutions for collections, sales, and support. This includes crafting strategic messaging, managing go-to-market strategies, and creating sales enablement content.
Deploy customized telecom solutions and provide day-to-day operational support for the telecommunications network. Act as an escalation point for critical alerts and perform root-cause analysis on service outages.
The Enterprise Sales Director is responsible for identifying, nurturing, and closing complex enterprise sales within the Southeast region. They will drive revenue growth by leveraging channel partners, generating leads, and managing the entire sales cycle from prospecting to closure.
The Enterprise Sales Director is responsible for creating and driving revenue within a specified region or list of named accounts. This includes generating business opportunities, managing the sales cycle, and ensuring customer satisfaction.
The Solutions Engineer acts as the lead point of contact for Hypercare customers, managing high-impact technical cases and ensuring timely resolution of issues. They build strong customer relationships and communicate progress on initiatives to stakeholders.
The Technical Account Manager will provide account management, project management, and technical consulting to Five9’s clients. They will build trusted advisor relationships, educate clients on product utilization, and manage service interruptions.
