The Engineering Operations Manager oversees the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. They are responsible for driving engineering productivity, managing the tooling roadmap, and providing technical mentorship to junior team members.
The manager will lead a team responsible for building, operating, and improving cloud platform capabilities to ensure high availability and security. They will also oversee incident response, team growth, and cross-functional collaboration with engineering and SRE teams.
Design, build, and maintain enterprise-grade integrations and automations using Workato across the business application ecosystem. Define integration standards, reusable patterns, and best practices to ensure scalability and maintainability of systems.
Own the engineering tools roadmap and architecture, build integrations and AI-assisted SDLC tooling, and improve engineering productivity through automation and standardized processes. Produce executive-ready delivery reporting, support program and release management, and provide technical direction and mentorship to junior team members.
Contribute to the development of a highly-available and scalable SaaS platform using microservices architecture. Troubleshoot complex cloud technology challenges and provide production support for the platform services.
Design, implement, and automate large-scale distributed systems while building tools to enhance availability, scalability, and efficiency. Collaborate with engineering teams to monitor environments and deliver high-quality software improvements.
Deploy customized telecom solutions and provide day-to-day operational support for the telecommunications network. Act as an escalation point for critical alerts and perform root-cause analysis on service outages.
The Enterprise Sales Director is responsible for identifying, nurturing, and closing complex enterprise sales within the Southeast region. They will drive revenue growth by leveraging channel partners, generating leads, and managing the entire sales cycle from prospecting to closure.
The Enterprise Sales Director is responsible for creating and driving revenue within a specified region or list of named accounts. This includes generating business opportunities, managing the sales cycle, and ensuring customer satisfaction.
The Solutions Engineer acts as the lead point of contact for Hypercare customers, managing high-impact technical cases and ensuring timely resolution of issues. They build strong customer relationships and communicate progress on initiatives to stakeholders.
The Technical Account Manager will provide account management, project management, and technical consulting to Five9’s clients. They will build trusted advisor relationships, educate clients on product utilization, and manage service interruptions.
