Concierge Specialist
Act as the dedicated point of contact for clients and candidates to manage drug and occupational health screening requests. Coordinate services with clinics, handle data entry of results, and troubleshoot operational issues.
First Advantage
Remote Job Openings at First Advantage (51)
Product Analyst (US Remote)
The Product Analyst bridges the gap between product development and customer support by managing enablement strategies and knowledge resources. They are responsible for creating training materials, triaging product inquiries, and facilitating communication across internal teams.
Senior Customer Success Partner / Account Management (SINGAPORE Remote)
The role focuses on managing global and regional accounts to build senior-level relationships and drive business growth through up-selling. It involves formulating account strategies, ensuring high customer satisfaction, and leading regional account management teams.
Customer Success Partner / Account Manager (SINGAPORE Remote)
Responsible for the business development and growth of local, regional, and global accounts through renewals and upselling. Acts as the primary point of contact for strategic matters, ensuring client satisfaction and adherence to service level agreements.
Sr. Full Stack Engineer (US Remote)
Develop containerized REST APIs using NodeJS, Java, and .NET Core while maintaining modern, responsive user interfaces. Collaborate with product teams in an Agile environment to design and deliver scalable SaaS solutions.
Bilingual Procurement Manager
The Procurement Manager leads negotiations for Software, SaaS, and Professional Services agreements to drive cost savings and support global operations. They partner with cross-functional stakeholders and the legal team to craft and redline critical contractual language.
Product Owner, Data Analytics- Remote
The Product Owner defines and delivers internal analytics solutions, including dashboards and curated data sets, to meet the needs of business teams. They manage the product roadmap and backlog while driving the adoption of self-service data tools to reduce manual reporting.
Salesforce Solution Architect (US Remote)
The Salesforce Solution Architect designs and implements scalable Salesforce solutions while serving as the primary technical authority for the platform. They lead technical delivery, govern platform standards, and provide mentorship to developers and administrators.
Technical Support Analyst - Integrations, Tier 2 (US Remote)
The role acts as a liaison between internal departments and clients to ensure smooth background checking processes by resolving technical issues. Responsibilities include answering product questions, identifying bugs, implementing technical solutions, and escalating complex issues to engineering teams.
Revenue Enablement Manager - GTM Transformation (US Remote)
The Revenue Enablement Manager will lead the design, implementation, and adoption of GTM transformation initiatives, including the global rollout of core sales methodologies. They will also identify process inefficiencies and partner cross-functionally to optimize sales execution, workflows, and manager operating practices.
Biometrics Services Support Representative (US Remote)
The representative will handle inbound calls to provide general and Tier 1 technical support for biometric kiosks. They are responsible for documenting customer needs and recommending appropriate identity services.
Product Owner, Data Analytics (PHILIPPINES, Remote)
The Product Owner is responsible for defining and delivering internal analytics solutions, including dashboards and curated data sets, to meet business needs. They will manage the product roadmap, collaborate with engineering teams, and drive user adoption through training and governed self-service practices.
Customer Success Partner, Retail, Hospitality & Entertainment Vertical (US Remote)
The Customer Success Partner manages strategic accounts within the Retail, Hospitality, and Entertainment vertical to drive revenue growth and maintain service levels. Responsibilities include developing account plans, managing contract renewals, and coordinating with internal teams to provide background screening solutions.
Customer Success Associate (PHILIPPINES Remote)
The Customer Success Associate will serve as the primary point of contact for clients, managing case-related concerns and ensuring service delivery meets established SLAs. They are responsible for monitoring documentation accuracy, handling first-level escalations, and maintaining proactive communication with clients.
Product Owner, Data Analytics
The Product Owner is responsible for defining and delivering internal analytics solutions, including dashboards and curated data sets, to meet business needs. They manage the product roadmap, collaborate with engineering teams, and drive user adoption through training and governed self-service practices.
Senior Technical Product Manager- (IC)- Remote
The Senior Technical Product Owner acts as the bridge between product strategy and engineering execution, defining clear requirements and managing the product backlog. They collaborate with cross-functional teams to ensure the delivery of scalable, secure, and high-quality solutions that meet business objectives.
Customer Success Partner, Industrial Vertical (US Remote)
The Customer Success Partner manages strategic accounts within the Industrial Vertical to grow revenue and maintain service levels. Responsibilities include developing account plans, managing contract renewals, and coordinating cross-functional resources to ensure customer satisfaction.
Strategic Concierge Specialist (US Remote)
The Strategic Concierge Specialist oversees a healthcare-specific customer concierge program by managing order statuses, identifying performance trends, and ensuring service excellence. They act as the primary escalation point and liaison between internal teams and customers to streamline processes and resolve operational issues.
Commercial Sales Executive (US Remote)
Drive a disciplined sales process to identify, build relationships with, and close deals with new clients while managing the full sales cycle. Ensure company vision and value propositions are effectively communicated to meet and exceed financial quotas and growth targets.
Product Data Analyst (US Remote)
The Product Data Analyst will drive data-driven decision-making by analyzing large datasets and facilitating the product data roadmap. They will also design data models, automate ETL processes, and collaborate with cross-functional teams to provide actionable business insights.
Regional Account Manager (SINGAPORE Remote)
The Regional Account Manager is responsible for driving business development, renewing and upselling accounts, and maintaining strong relationships with global and regional clients. They will lead account strategy, manage revenue forecasts, and coordinate with internal stakeholders to ensure service delivery and client satisfaction.
Manager, Cloud Engineering (US Remote)
The Manager, Cloud Engineering leads the design, implementation, and governance of secure cloud solutions across Azure and AWS. This role involves managing a team of engineers while actively contributing to technical execution, automation, and operational support.
Implementation & Professional Services Partner (Mexico Remote)
Lead end-to-end customer implementations from kickoff through stabilization, focusing on Latin American and U.S. markets. Coordinate cross-functional delivery across Sales, Technology, and Operations to ensure predictable launches and effective configuration.
Key Sales Executive (US Remote)
The Key Account Sales Executive will manage and grow a portfolio of strategic technology accounts by driving multi-solution expansion and meeting financial targets. They are responsible for leading the full sales cycle, from prospecting and discovery to contract negotiation and closing.
Sr System Engineer- (Azure Infrastructure Engineer) - Remote
The role involves designing, deploying, and maintaining cloud infrastructure on Azure. Responsibilities include migrating on-premise workloads to the cloud and ensuring high availability and security of environments.
Product Success Associate (US Remote)
The primary responsibility is to support sales and client success teams in growing the Drug & Occ Health Screening (DOHS) client base by providing subject matter guidance and facilitating new ideas for demand generation. This involves collaborating with commercial teams to scope requirements, map them to product capabilities, and ensure go-live readiness for client screening programs.
Product Success Partner (US Remote)
The primary responsibility is to support sales and client success teams in growing the Drug & Occ Health Screening (DOHS) client base by providing subject matter guidance and sharing insights to generate demand. This role involves collaborating with commercial teams to scope requirements, map them to product capabilities, and ensure go-live readiness for DOHS solutions.
Full Stack Engineer (US Remote)
The Software Engineer will be responsible for building new features, enhancing existing functionality, and providing ongoing support for fingerprinting and background screening products within a high-volume, security-sensitive environment. Key tasks include developing secure and maintainable code using C#/.NET, validating RESTful services, creating automated tests, writing SQL queries, and contributing to secure cloud deployments using Azure.
Cloud Engineer- Azure- Remote
The role involves designing, deploying, and maintaining Azure cloud infrastructure, including migrating on-premise workloads to Azure services like IaaS and PaaS. Responsibilities also cover automating resource provisioning using IaC, implementing security best practices, and setting up monitoring and cost optimization.
Full Stack Engineer (US Remote)
The Software Engineer will be responsible for adding new features, maintaining existing functionality, and providing support to key products, executing full life cycle software development and integrating components into a fully functional system. Key duties include planning application design, extending and improving software systems, updating unit testing, designing security standards, and supporting production releases.
Sr. Customer Success Manager, Industrial Vertical (US Remote)
This role involves consultative sales and enterprise account management focused on growing revenue within strategic accounts in the Industrial Vertical through the sale and penetration of First Advantage solutions. Responsibilities include developing strategic account plans, maintaining existing revenue, coordinating service levels, and managing customer relationships across various functions.
Software Engineer- (Scrum Master)- Remote
The Scrum Master will manage scope, process, timelines, and metrics for up to three development pods while removing blockers and facilitating team communication. This role involves coordinating all core agile ceremonies and coaching team members and stakeholders in the chosen agile framework to achieve higher maturity.
Product Manager, Healthcare (US Remote)
The Product Manager will drive value across healthcare screening, credentialing, onboarding, and hiring workflows by partnering with clients and subject matter experts to translate operational challenges into prioritized product initiatives. This involves leading product discovery, defining requirements, prioritizing initiatives based on client value and regulatory impact, and collaborating with engineering for successful implementation.
Associate Scrum Master- Remote
The Associate Scrum Master ensures their agile development pods adhere to desired agile values and practices, while also learning to clear obstacles and facilitate a healthy relationship between the pod and the product owner. Core duties include facilitating necessary Scrum ceremonies like Sprint Planning, Daily Standup, Backlog Grooming, Sprint Demo, and Sprint Retrospective for up to one development pod.
Senior Software Engineer- Full Stack (LAMP)- Remote
The engineer will develop and enhance scalable, high-performance applications utilizing PHP, MySQL, and other LAMP-based technologies, while also building, maintaining, and optimizing secure, reliable RESTful and JSON-based APIs. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and assisting with project planning and requirement analysis.
Senior Regional Account Manager (SINGAPORE Remote)
This role involves thoroughly understanding assigned global and regional accounts, building senior-level client relationships, and identifying upselling opportunities to achieve high customer satisfaction. The manager will also formulate and implement best practices for regional account management structure while contributing to profit requirements from renewals.
Product Owner, Identity (US Remote)
The Product Owner will facilitate and plan all aspects of product management, driving teams to build, integrate, or enhance products aligned with the roadmap using Agile methodology to maximize reusability and focus on revenue growth. They will maintain ownership of product planning, development, and lifecycle management, providing guidance to cross-functional teams to execute milestones.
Product Owner, Transportation (US Remote)
The Product Owner is responsible for the entire product lifecycle, including setting the vision, planning, development, and continuous improvement for products within the Transportation Vertical using Agile methodology. This role involves driving product strategy, coordinating with various technical and business teams, and maximizing product reusability to support revenue growth and client acquisition.
Product Manager (Canada Remote)/Gestionnaire de Produit (Télétravail au Canada)
The Product Manager will be accountable for the full end-to-end lifecycle of a portfolio of products, driving activities for teams building, integrating, or enhancing products aligned with the roadmap using Agile methodology. This includes maintaining ownership of product planning, development, translating business requirements into actionable user stories, and providing dedicated product leadership for the Canada region.
Product Manager, Identity (US Remote)
The Product Manager will lead and drive strategic identity initiatives through the entire end-to-end lifecycle, including vision, planning, requirements, development, and continuous improvement. They will facilitate and plan all aspects of product management, driving teams to build or enhance products aligned with the roadmap using Agile methodology.
Bilingual Senior Customer Success Manager (Canada Remote)/Gestionnaire Principal(e) de la Réussite Client Bilingue (Télétravail au Canada)
The core responsibilities involve managing customer success in a senior, bilingual capacity. This role requires ensuring clients achieve value from the product or service.
Product Manager(Canada Remote)/Gestionnaire de Produit (Télétravail au Canada)
The Product Manager will be accountable for the full end-to-end lifecycle of a portfolio of products for new strategic clients, driving activities aligned with the product roadmap using Agile methodology. This includes translating business requirements into actionable user stories, validating specifications, and providing dedicated product leadership for the Canada region.
Bilingual Software QA Engineer (Mexico Remote)
The role involves executing manual and exploratory testing across UI, API, and end-to-end workflows while developing and maintaining automated test suites for UI, API, and microservices within a distributed SaaS ecosystem. Responsibilities also include integrating automated tests into CI/CD pipelines and collaborating closely with developers and product partners on quality ownership.
Software QA Specialist-Remote
The Software QA Specialist will develop and execute manual test plans and scenarios for web applications and backend services, focusing on functional, integration, regression, and user acceptance testing. This role involves identifying, documenting, and tracking defects while actively participating in Agile/Scrum ceremonies and collaborating with product and development teams.
Senior Software Engineer- Remote
The role involves designing, developing, testing, and maintaining high-quality software solutions primarily using .NET Core/C# and building/deploying cloud-native applications on AWS. Responsibilities also include writing clean code, implementing unit tests, collaborating in an Agile environment, and analyzing/fixing production issues.
Operations Specialist- Vietnamese (Remote, PHILIPPINES)
The specialist is responsible for ensuring all verification requests are initiated correctly within service level agreements, maintaining accuracy in verification attempts, and completing timely follow-ups as scheduled. They must also raise any identified insufficiencies and ensure all related documentation is uploaded to the system.
Associate Software QA Specialist- Remote
Design, develop, and execute test plans and automated scripts to ensure software quality. Collaborate with cross-functional teams to report quality metrics and participate in software release planning.
Senior DevOps Engineer - Remote
The Senior DevOps Engineer will review, redesign, and update existing systems with newer technologies while focusing on automation of both infrastructure and application stacks. They will also provide production operational support and engineer Infrastructure as Code (IaC) deployments and CI/CD processes.
Customer Services Specialist / Client Services (Remote, PHILIPPINES)
As a Customer Services Specialist, you will be the primary point of contact for clients, managing case-related concerns and overseeing service delivery. Your role is essential in ensuring compliance with client-specific standards and driving client satisfaction.
Client Manager - Philippine-based
Client Managers serve as the account holder and first level of case escalations, building relationships with clients and ensuring their needs are met to improve customer satisfaction. They manage client administration tasks, facilitate communication, and collaborate with internal teams to resolve issues and enhance service delivery.
Mid-Market Upsell & Cross Sell Sales Executive
The Sales Executive will manage a portfolio of mid-market accounts to drive revenue growth through upsell and cross-sell opportunities. They will collaborate with Customer Success and Account Management to identify client needs and develop tailored strategies.