Act as the dedicated point of contact for clients and candidates to manage drug and occupational health screening requests. Coordinate services with clinics, handle data entry of results, and troubleshoot operational issues.
First Advantage
79 Remote Job Openings at First Advantage
The Product Analyst bridges the gap between product development and customer support by managing enablement strategies and knowledge resources. They are responsible for creating training materials, triaging product inquiries, and facilitating communication across internal teams.
Senior Customer Success Partner / Account Management (SINGAPORE Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The role focuses on managing global and regional accounts to build senior-level relationships and drive business growth through up-selling. It involves formulating account strategies, ensuring high customer satisfaction, and leading regional account management teams.
Customer Success Partner / Account Manager (SINGAPORE Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
Responsible for the business development and growth of local, regional, and global accounts through renewals and upselling. Acts as the primary point of contact for strategic matters, ensuring client satisfaction and adherence to service level agreements.
Develop containerized REST APIs using NodeJS, Java, and .NET Core while maintaining modern, responsive user interfaces. Collaborate with product teams in an Agile environment to design and deliver scalable SaaS solutions.
The Procurement Manager leads negotiations for Software, SaaS, and Professional Services agreements to drive cost savings and support global operations. They partner with cross-functional stakeholders and the legal team to craft and redline critical contractual language.
The Product Owner defines and delivers internal analytics solutions, including dashboards and curated data sets, to meet the needs of business teams. They manage the product roadmap and backlog while driving the adoption of self-service data tools to reduce manual reporting.
Revenue Enablement Manager - GTM Transformation (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Revenue Enablement Manager will lead the design, implementation, and adoption of GTM transformation initiatives, including the global rollout of core sales methodologies. They will also identify process inefficiencies and partner cross-functionally to optimize sales execution, workflows, and manager operating practices.
Biometrics Services Support Representative (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The representative will handle inbound calls to provide general and Tier 1 technical support for biometric kiosks. They are responsible for documenting customer needs and recommending appropriate identity services.
Technical Support Analyst - Integrations, Tier 2 (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The role acts as a liaison between internal departments and clients to ensure smooth background checking processes by resolving technical issues. Responsibilities include answering product questions, identifying bugs, implementing technical solutions, and escalating complex issues to engineering teams.
Salesforce Solution Architect (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Salesforce Solution Architect designs and implements scalable Salesforce solutions while serving as the primary technical authority for the platform. They lead technical delivery, govern platform standards, and provide mentorship to developers and administrators.
Product Owner, Data Analytics (PHILIPPINES, Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Product Owner is responsible for defining and delivering internal analytics solutions, including dashboards and curated data sets, to meet business needs. They will manage the product roadmap, collaborate with engineering teams, and drive user adoption through training and governed self-service practices.
Customer Success Partner, Retail, Hospitality & Entertainment Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Customer Success Partner manages strategic accounts within the Retail, Hospitality, and Entertainment vertical to drive revenue growth and maintain service levels. Responsibilities include developing account plans, managing contract renewals, and coordinating with internal teams to provide background screening solutions.
Customer Success Associate (PHILIPPINES Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Customer Success Associate will serve as the primary point of contact for clients, managing case-related concerns and ensuring service delivery meets established SLAs. They are responsible for monitoring documentation accuracy, handling first-level escalations, and maintaining proactive communication with clients.
The Product Owner is responsible for defining and delivering internal analytics solutions, including dashboards and curated data sets, to meet business needs. They manage the product roadmap, collaborate with engineering teams, and drive user adoption through training and governed self-service practices.
Enterprise Sales Executive- Staffing Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Enterprise Sales Executive is responsible for driving sales growth and profitability within the staffing vertical by managing the full sales cycle from prospecting to closing. They will build strategic relationships with key stakeholders and deliver compelling business cases to meet financial targets and performance metrics.
Senior Technical Product Manager- (IC)- Remote
First Advantage
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Full Time
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2 months ago
First Advantage
The Senior Technical Product Owner acts as the bridge between product strategy and engineering execution, defining clear requirements and managing the product backlog. They collaborate with cross-functional teams to ensure the delivery of scalable, secure, and high-quality solutions that meet business objectives.
Sr. Customer Success Partner, Staffing Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Sr. Customer Success Partner is responsible for managing strategic enterprise accounts within the staffing vertical to drive revenue growth and maintain existing business. They will develop strategic account plans, coordinate cross-functional resources, and ensure high levels of customer satisfaction through proactive relationship management.
Sr. Customer Success Partner, Transportation Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Sr. Customer Success Partner manages strategic accounts within the transportation vertical to drive revenue growth and maintain service levels. They are responsible for developing account plans, managing contracts, and coordinating cross-functional resources to ensure customer satisfaction.
Customer Success Partner, Industrial Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Customer Success Partner manages strategic accounts within the Industrial Vertical to grow revenue and maintain service levels. Responsibilities include developing account plans, managing contract renewals, and coordinating cross-functional resources to ensure customer satisfaction.
Sr. Customer Success Partner, Gig Strategy & Operations (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Sr. Customer Success Partner serves as a trusted advisor for gig economy customers, influencing risk and compliance program design. They act as a liaison between customers and internal teams to translate operational needs into product and technical requirements.
Sr. Customer Success Partner, HealthCare Vertical (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Sr. Customer Success Partner manages strategic accounts to drive revenue growth through consultative sales and the deployment of background screening solutions. They are responsible for developing account plans, maintaining service levels, and fostering long-term relationships with key stakeholders.
Strategic Concierge Specialist (US Remote)
First Advantage
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Full Time
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2 months ago
First Advantage
The Strategic Concierge Specialist oversees a healthcare-specific customer concierge program by managing order statuses, identifying performance trends, and ensuring service excellence. They act as the primary escalation point and liaison between internal teams and customers to streamline processes and resolve operational issues.
Drive a disciplined sales process to identify, build relationships with, and close deals with new clients while managing the full sales cycle. Ensure company vision and value propositions are effectively communicated to meet and exceed financial quotas and growth targets.
The Product Data Analyst will drive data-driven decision-making by analyzing large datasets and facilitating the product data roadmap. They will also design data models, automate ETL processes, and collaborate with cross-functional teams to provide actionable business insights.
Regional Account Manager (SINGAPORE Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
The Regional Account Manager is responsible for driving business development, renewing and upselling accounts, and maintaining strong relationships with global and regional clients. They will lead account strategy, manage revenue forecasts, and coordinate with internal stakeholders to ensure service delivery and client satisfaction.
Implementation & Professional Services Partner (Mexico Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
Lead end-to-end customer implementations from kickoff through stabilization, focusing on Latin American and U.S. markets. Coordinate cross-functional delivery across Sales, Technology, and Operations to ensure predictable launches and effective configuration.
The Manager, Cloud Engineering leads the design, implementation, and governance of secure cloud solutions across Azure and AWS. This role involves managing a team of engineers while actively contributing to technical execution, automation, and operational support.
Sr. Customer Success Partner, Global Vertical (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
The Customer Success Director is responsible for managing strategic enterprise accounts to drive revenue growth and maintain existing business. They will develop account plans, coordinate cross-functional resources, and ensure high levels of customer satisfaction through proactive service and solution delivery.
The Key Account Sales Executive will manage and grow a portfolio of strategic technology accounts by driving multi-solution expansion and meeting financial targets. They are responsible for leading the full sales cycle, from prospecting and discovery to contract negotiation and closing.
Sr System Engineer- (Azure Infrastructure Engineer) - Remote
First Advantage
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Full Time
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3 months ago
First Advantage
The role involves designing, deploying, and maintaining cloud infrastructure on Azure. Responsibilities include migrating on-premise workloads to the cloud and ensuring high availability and security of environments.
The primary responsibility is to support sales and client success teams in growing the Drug & Occ Health Screening (DOHS) client base by providing subject matter guidance and facilitating new ideas for demand generation. This involves collaborating with commercial teams to scope requirements, map them to product capabilities, and ensure go-live readiness for client screening programs.
The primary responsibility is to support sales and client success teams in growing the Drug & Occ Health Screening (DOHS) client base by providing subject matter guidance and sharing insights to generate demand. This role involves collaborating with commercial teams to scope requirements, map them to product capabilities, and ensure go-live readiness for DOHS solutions.
The Software Engineer will be responsible for building new features, enhancing existing functionality, and providing ongoing support for fingerprinting and background screening products within a high-volume, security-sensitive environment. Key tasks include developing secure and maintainable code using C#/.NET, validating RESTful services, creating automated tests, writing SQL queries, and contributing to secure cloud deployments using Azure.
The role involves designing, deploying, and maintaining Azure cloud infrastructure, including migrating on-premise workloads to Azure services like IaaS and PaaS. Responsibilities also cover automating resource provisioning using IaC, implementing security best practices, and setting up monitoring and cost optimization.
Customer Success Director, HealthCare Vertical (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
This role involves consultative sales and large account management focused on growing revenue within strategic accounts by selling First Advantage products and solutions. Responsibilities include developing strategic account plans, ensuring revenue streams, coordinating service levels, and maintaining existing base revenue.
The Software Engineer will be responsible for adding new features, maintaining existing functionality, and providing support to key products, executing full life cycle software development and integrating components into a fully functional system. Key duties include planning application design, extending and improving software systems, updating unit testing, designing security standards, and supporting production releases.
Sr. Customer Success Manager, Industrial Vertical (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
This role involves consultative sales and enterprise account management focused on growing revenue within strategic accounts in the Industrial Vertical through the sale and penetration of First Advantage solutions. Responsibilities include developing strategic account plans, maintaining existing revenue, coordinating service levels, and managing customer relationships across various functions.
Senior Software Engineer- Full Stack (LAMP)- Remote
First Advantage
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Full Time
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3 months ago
First Advantage
The engineer will develop and enhance scalable, high-performance applications utilizing PHP, MySQL, and other LAMP-based technologies, while also building, maintaining, and optimizing secure, reliable RESTful and JSON-based APIs. Responsibilities include collaborating with cross-functional teams, participating in code reviews, and assisting with project planning and requirement analysis.
The Associate Scrum Master ensures their agile development pods adhere to desired agile values and practices, while also learning to clear obstacles and facilitate a healthy relationship between the pod and the product owner. Core duties include facilitating necessary Scrum ceremonies like Sprint Planning, Daily Standup, Backlog Grooming, Sprint Demo, and Sprint Retrospective for up to one development pod.
The Product Manager will drive value across healthcare screening, credentialing, onboarding, and hiring workflows by partnering with clients and subject matter experts to translate operational challenges into prioritized product initiatives. This involves leading product discovery, defining requirements, prioritizing initiatives based on client value and regulatory impact, and collaborating with engineering for successful implementation.
Software Engineer- (Scrum Master)- Remote
First Advantage
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Full Time
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3 months ago
First Advantage
The Scrum Master will manage scope, process, timelines, and metrics for up to three development pods while removing blockers and facilitating team communication. This role involves coordinating all core agile ceremonies and coaching team members and stakeholders in the chosen agile framework to achieve higher maturity.
Customer Success Engineer, Gig Vertical (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
The Customer Success Engineer will act as the primary technical resource for gig customers, guiding them through API integration design, best practices, and workflow enablement for high-volume onboarding use cases. This involves delivering technical demonstrations, partnering with internal teams to capture feedback, and helping to maintain public-facing API documentation.
Customer Success Director, Gig Strategy & Operations (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
This senior role involves owning senior-level customer relationships and acting as a trusted advisor for large gig economy customers regarding user trust, safety, risk, and compliance strategy. The director partners with customers to influence safer program design, translates needs into product requirements, and guides them toward best-in-class risk outcomes using company solutions.
Client Managers act as the primary account holder, building client relationships, guiding them through company services, and ensuring service delivery meets expectations to improve customer satisfaction. Key duties involve managing client contracts, handling case administration, monitoring account trends, and collaborating internally to resolve delivery issues.
Senior Regional Account Manager (SINGAPORE Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
This role involves thoroughly understanding assigned global and regional accounts, building senior-level client relationships, and identifying upselling opportunities to achieve high customer satisfaction. The manager will also formulate and implement best practices for regional account management structure while contributing to profit requirements from renewals.
Product Manager (Canada Remote)/Gestionnaire de Produit (Télétravail au Canada)
First Advantage
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Full Time
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3 months ago
First Advantage
The Product Manager will be accountable for the full end-to-end lifecycle of a portfolio of products, driving activities for teams building, integrating, or enhancing products aligned with the roadmap using Agile methodology. This includes maintaining ownership of product planning, development, translating business requirements into actionable user stories, and providing dedicated product leadership for the Canada region.
The Product Owner will facilitate and plan all aspects of product management, driving teams to build, integrate, or enhance products aligned with the roadmap using Agile methodology to maximize reusability and focus on revenue growth. They will maintain ownership of product planning, development, and lifecycle management, providing guidance to cross-functional teams to execute milestones.
Product Owner, Transportation (US Remote)
First Advantage
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Full Time
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3 months ago
First Advantage
The Product Owner is responsible for the entire product lifecycle, including setting the vision, planning, development, and continuous improvement for products within the Transportation Vertical using Agile methodology. This role involves driving product strategy, coordinating with various technical and business teams, and maximizing product reusability to support revenue growth and client acquisition.
The Product Manager will lead and drive strategic identity initiatives through the entire end-to-end lifecycle, including vision, planning, requirements, development, and continuous improvement. They will facilitate and plan all aspects of product management, driving teams to build or enhance products aligned with the roadmap using Agile methodology.
Bilingual Senior Customer Success Manager (Canada Remote)/Gestionnaire Principal(e) de la Réussite Client Bilingue (Télétravail au Canada)
First Advantage
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Full Time
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3 months ago
First Advantage
The core responsibilities involve managing customer success in a senior, bilingual capacity. This role requires ensuring clients achieve value from the product or service.
Product Manager(Canada Remote)/Gestionnaire de Produit (Télétravail au Canada)
First Advantage
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Full Time
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4 months ago
First Advantage
The Product Manager will be accountable for the full end-to-end lifecycle of a portfolio of products for new strategic clients, driving activities aligned with the product roadmap using Agile methodology. This includes translating business requirements into actionable user stories, validating specifications, and providing dedicated product leadership for the Canada region.
The Solutions Engineer supports the Sales team by designing product solutions and developing process flows, collaborating with cross-functional teams to ensure smooth client onboarding and fast delivery. This role involves leading discovery and solutioning for new implementations, supporting post-live efforts, and driving client retention through account reviews and new solution design.
Customer Success Director, Transportation Vertical (US Remote)
First Advantage
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Full Time
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4 months ago
First Advantage
This consultative sales and enterprise account management position focuses on growing revenue within strategic accounts in the Transportation Vertical by developing strategic account plans and ensuring the penetration of First Advantage solutions. Responsibilities include coordinating with clients and internal teams to maintain service levels, tracking revenue trends, and delivering quarterly and annual client business reviews.
Customer Success Director, Staffing Vertical (US Remote)
First Advantage
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Full Time
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4 months ago
First Advantage
This role focuses on enterprise-level account management within the Staffing Vertical to grow revenue in strategic accounts through sales of First Advantage products and solutions. Responsibilities include developing strategic account plans, maintaining base revenue, coordinating service levels, and managing cross-functional resources to drive solution penetration.
Bilingual Software QA Engineer (Mexico Remote)
First Advantage
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Full Time
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4 months ago
First Advantage
The role involves executing manual and exploratory testing across UI, API, and end-to-end workflows while developing and maintaining automated test suites for UI, API, and microservices within a distributed SaaS ecosystem. Responsibilities also include integrating automated tests into CI/CD pipelines and collaborating closely with developers and product partners on quality ownership.
The Software QA Specialist will develop and execute manual test plans and scenarios for web applications and backend services, focusing on functional, integration, regression, and user acceptance testing. This role involves identifying, documenting, and tracking defects while actively participating in Agile/Scrum ceremonies and collaborating with product and development teams.
The role involves designing, developing, testing, and maintaining high-quality software solutions primarily using .NET Core/C# and building/deploying cloud-native applications on AWS. Responsibilities also include writing clean code, implementing unit tests, collaborating in an Agile environment, and analyzing/fixing production issues.
This role involves managing enterprise-level accounts within the Staffing Vertical to grow revenue through the sale of First Advantage products and solutions via strategic account planning and resource deployment. Responsibilities include maintaining existing revenue, coordinating service levels with clients and operations, and preparing detailed client business reviews.
The specialist is responsible for ensuring all verification requests are initiated correctly within service level agreements, maintaining accuracy in verification attempts, and completing timely follow-ups as scheduled. This also involves promptly raising any identified insufficiencies and ensuring all related documentation is uploaded to the system.
Operations Specialist- Vietnamese (Remote, PHILIPPINES)
First Advantage
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4 months ago
First Advantage
The specialist is responsible for ensuring all verification requests are initiated correctly within service level agreements, maintaining accuracy in verification attempts, and completing timely follow-ups as scheduled. They must also raise any identified insufficiencies and ensure all related documentation is uploaded to the system.
Customer Success Director (Transportation Vertical)
First Advantage
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Full Time
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4 months ago
First Advantage
This role involves consultative sales and enterprise account management within the Transportation Vertical, focusing on growing revenue in strategic accounts through the sale of First Advantage solutions. Responsibilities include developing strategic account plans, maintaining existing revenue, coordinating service levels with various departments, and preparing client business reviews.
Client Success Lead (Remote, PHILIPPINES)
First Advantage
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Full Time
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4 months ago
First Advantage
The Client Success Lead provides leadership and enablement for the Client Success Partner team, focusing on strategic planning and operational oversight to drive revenue retention and growth across the portfolio. This role involves managing a personal book of business while actively coaching, developing, and elevating the performance of 7 to 10 CSPs.
Enterprise Sales Executive - Healthcare Vertical
First Advantage
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Full Time
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4 months ago
First Advantage
The Executive will drive a disciplined sales process including prospecting, stakeholder relationship building, and delivering compelling value propositions to close deals and expand business within the assigned Healthcare vertical. This role is accountable for driving total growth and profitability by meeting and exceeding assigned quotas and financial targets.
The Solutions Engineer supports the Sales team with product solution design and process flow development, leading the discovery and solutioning for new customer implementations. They also support post-live efforts and client retention through account reviews and new solution design.
The role involves developing and executing a comprehensive marketing plan for key verticals to drive pipeline growth and sales conversion. It also includes translating corporate campaigns into vertical-specific initiatives and measuring performance across channels.
The Vice President of Sales directs investments in sales force effectiveness, managing functions like planning, reporting, quota setting, and sales process optimization to ensure overall sales organization productivity. This role involves designing and implementing forecasting/budgeting processes, assigning quotas equitably, and leading initiatives for sales process improvement.
The role involves owning and executing go-to-market strategies across specific verticals (Healthcare, Transportation, etc.) to generate leads, increase revenue, and drive client engagement. This includes leading the end-to-end development of targeted marketing programs from segmentation through execution and optimization.
The Mid-Market Inside Sales Executive is primarily responsible for new client acquisition, focusing on selling pre-employment background screening and drug-testing services to mid-market clients. This involves developing leads, determining customer needs, presenting ROI for First Advantage products, and closing profitable deals.
This role involves leading a high-performing team focused on new logo acquisition and expansion within the US Mid-Market segment, requiring the setting of segment strategy and operationalizing a data-driven sales motion. The Director must consistently deliver bookings and revenue targets while hiring, developing managers and account executives, and ensuring disciplined execution across the full sales cycle.
Canada PR (Non Voice) (Remote - Mumbai/Bangalore only)
First Advantage
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Full Time
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5 months ago
First Advantage
The primary responsibility is to cross-check all records entered for applicants applying for jobs with clients. This includes performing online research on criminal records and ensuring quality checks are followed.
Public Records Specialist (Back Office) Mumbai Remote
First Advantage
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Full Time
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6 months ago
First Advantage
The primary responsibility is to cross-check all records entered for job applicants. This includes performing online research on criminal records and ensuring quality checks are met.
Develop cutting-edge, containerized REST APIs utilizing .NET Core and maintain high-quality code. Collaborate with cross-functional teams to design and implement complex features.
Design, develop, and execute test plans and automated scripts to ensure software quality. Collaborate with cross-functional teams to report quality metrics and participate in software release planning.
The Senior DevOps Engineer will review, redesign, and update existing systems with newer technologies while focusing on automation of both infrastructure and application stacks. They will also provide production operational support and engineer Infrastructure as Code (IaC) deployments and CI/CD processes.
Customer Services Specialist / Client Services (Remote, PHILIPPINES)
First Advantage
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Full Time
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6 months ago
First Advantage
As a Customer Services Specialist, you will be the primary point of contact for clients, managing case-related concerns and overseeing service delivery. Your role is essential in ensuring compliance with client-specific standards and driving client satisfaction.
The Data Engineer will develop reusable, metadata-driven data pipelines and automate processes related to the data platform. They will also build integrations with data sources and consumers while ensuring code quality through reviews and documentation.
Client Managers serve as the account holder and first level of case escalations, building relationships with clients and ensuring their needs are met to improve customer satisfaction. They manage client administration tasks, facilitate communication, and collaborate with internal teams to resolve issues and enhance service delivery.
Mid-Market Upsell & Cross Sell Sales Executive
First Advantage
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Full Time
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8 months ago
First Advantage
The Sales Executive will manage a portfolio of mid-market accounts to drive revenue growth through upsell and cross-sell opportunities. They will collaborate with Customer Success and Account Management to identify client needs and develop tailored strategies.
