The Paralegal IV will lead neutral legal and adjudicative support for CMS Office of Hearings activities, specifically focusing on Medicare Advantage RADV appeals. Responsibilities include researching complex issues, drafting legal memoranda and proposed decisions, and ensuring high-quality case documentation.
Design, develop, and deliver intelligent automation solutions on the ServiceNow platform to transform IT support services. Manage AI-enabled self-service capabilities and predictive analytics to improve ticket deflection and operational efficiency.
Analyze and resolve complex IT incidents and service requests while serving as a decision resource for junior analysts on an enterprise service desk. Manage ticket quality, SLA adherence, and root cause analysis to recommend permanent fixes and improve self-service automation.
The agent will analyze and resolve support requests from external users regarding mission applications via phone, email, and chat. They are responsible for managing tickets, determining resolution approaches, and escalating complex issues while maintaining accurate documentation in the ITSM system.
The agent analyzes and resolves support requests from external industry partners and users regarding mission applications. They manage tickets in the government's ITSM system, determine resolution paths, and escalate complex issues to specialized resolver groups.
The Knowledge Center Deputy Lead supervises Tier I agents, manages shift performance against SLAs, and coordinates enterprise-wide updates for mission applications. They also act as a liaison for Tier II/III providers and ensure high-quality support through ticket audits and performance coaching.
The Knowledge Center Team Lead supervises a team of Tier I agents, ensuring performance against SLAs and managing escalations for mission-critical applications. They are responsible for operational performance, quality assurance, and serving as the senior technical resource for complex application issues.
Analyze and resolve IT incidents and service requests across multiple channels while determining appropriate priority levels and escalation paths. Identify knowledge gaps to improve self-service content and ensure adherence to service level agreements.
The Journeyman Computer User Support Specialist is responsible for processing and resolving IT service desk tickets while providing technical assistance to end users. This role involves documenting problem resolutions, performing hardware and software installations, and maintaining audit trails for all reported incidents.
The Virtual Service Desk Technician provides technical support to users via phone, email, and instant message for hardware, software, and network issues. They are responsible for resolving trouble tickets, maintaining audit trails, and escalating complex issues to vendors.
The candidate will perform initial triage, categorization, and prioritization of IT incidents and service requests using the J6 framework. They are responsible for conducting basic troubleshooting, routing unresolved tickets to appropriate teams, and identifying recurring patterns for escalation.
The Operational Technology Engineer will provide engineering, integration, and cybersecurity support for various facility-related control and utility monitoring systems. This role involves conducting site surveys, developing technical solutions, and managing modernization efforts across CONUS and OCONUS locations.
The Senior Cybersecurity Internal Controls Administrator provides comprehensive support for Enterprise eMASS and Risk Management Framework (RMF) services. Responsibilities include developing RMF packages, coordinating system validation reviews, and maintaining compliance documentation such as POA&Ms and asset lists.
The Senior UNIX System Engineer manages, maintains, and troubleshoots a mixed environment of Red Hat, Oracle, and Solaris systems. They are responsible for planning hardware and software implementations, monitoring system performance, and ensuring compliance with security standards.
The Senior Windows Administrator manages, maintains, and troubleshoots Windows Server environments while planning and implementing new system hardware and software. They are also responsible for creating technical instructions, monitoring system performance, and ensuring compliance with cybersecurity standards.
The role involves managing and monitoring SIEM infrastructure to ensure compliance with DoD and Army security standards. Responsibilities include creating security dashboards, investigating anomalies, and coordinating with cybersecurity service providers to mitigate threats.
The Senior Storage Administrator manages, maintains, and deploys enterprise storage hardware and server systems for ALTESS and its customers. They are responsible for monitoring system operations, troubleshooting issues, and implementing technologies to improve environment efficiency.
The Applications Team Lead oversees multiple application modernization projects using Agile methodologies, including requirements gathering and resource coordination. The role involves managing development stories, facilitating sprint planning, and ensuring quality assurance standards are met.
The Senior Cybersecurity Network Defense Administrator manages ACAS infrastructure, configuration, and vulnerability scanning in accordance with DISA best practices. They also provide support for STIG compliance, PPSM, and security configuration reviews across enterprise and cloud environments.
The incumbent will manage property, facility, mail, and transportation services while coordinating with staff and contractors to ensure efficient operations. Responsibilities include conducting inspections, overseeing maintenance, and ensuring staff receive transit and parking benefits.
Review and analyze Medicare claims and medical records to make payment determinations based on coverage, coding, and utilization guidelines. Conduct in-depth analysis to detect fraudulent billing practices and produce summary reports for the Department of Justice.
Maintain contact center knowledge management processes including content analysis, document management, and portal operations. Develop Standard Operating Procedures and training programs to guide staff on using KM IT tools.
Manage IT projects and implement Salesforce technical solutions within a contact center environment. This includes managing tools like IVR, Chatbots, and VOIP telephony while evaluating emerging technologies for stakeholders.
The Cloud Engineer is responsible for architecting, implementing, and managing cloud infrastructure to support U.S. Army IT managed services. This includes leading cloud migration efforts and managing hybrid environments across FedRAMP-authorized platforms and on-premises data centers.
Perform comprehensive medical record and claims reviews to make payment determinations for Medicare Durable Medical Equipment. Utilize coding principles and electronic databases to ensure compliance with quality and production standards.
Perform comprehensive medical record and claims reviews to make payment determinations for Medicare Part A services. Utilize coding principles and electronic databases to ensure departmental compliance with quality and ISO standards.
