Provide technical support and proactive monitoring for GSA's network infrastructure using tools like SolarWinds and ServiceNow. Coordinate with stakeholders and vendors to resolve complex hardware, software, and connectivity issues within a 24/7 NOC environment.
Empower AI Inc.
14 Remote Job Openings at Empower AI Inc.
Desktop Support Technician II (Virtual Service Tech)
Empower AI Inc.
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Full Time
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12 hours ago
Empower AI Inc.
Provide remote technical support for end-user devices, focusing on hardware deployment and the refresh process. Manage IT assets and incident tickets via ServiceNow while coordinating appointments with users through Google Meet.
Desktop Support Technician I (Virtual Service Tech)
Empower AI Inc.
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Full Time
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12 hours ago
Empower AI Inc.
The Virtual Service Technician provides remote technical support for end-user devices, focusing on hardware deployment and the refresh process. Responsibilities include managing asset tickets via ServiceNow, scheduling appointments via Google Meet, and collaborating with various IT service departments.
The representative is responsible for contacting providers to obtain required medical record documentation and resolving inquiries professionally. They serve as a liaison between providers and internal departments to ensure accurate and legible record submission.
The role involves monitoring SLAs and analyzing service desk performance metrics to drive continuous service improvement. It also requires designing complex enterprise infrastructure environments and providing data-driven dashboards to inform government leadership.
Provide technical assistance to computer users by resolving hardware and software issues via phone, email, and instant message. Manage ticket processing and documentation while assisting with data transfers and system configurations.
The analyst will analyze mobile device service data from ServiceNow and MDM platforms to generate performance reports and trend analyses. They are also responsible for maintaining inventory records, coordinating with carriers for billing data, and supporting program reviews.
Remote Support Technician (Solution Center) (Mid-level)
Empower AI Inc.
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Full Time
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7 days ago
Empower AI Inc.
Provide mid-level Tier II remote technical support for J6 users, utilizing remote access tools to resolve complex software and hardware issues. Manage incident workloads via ServiceNow while ensuring SLA compliance and coordinating with on-site technicians when necessary.
Manage the full lifecycle of IT incidents using ITIL processes and ServiceNow to ensure timely resolution and SLA compliance. Coordinate escalations to specialized support teams and conduct post-incident reviews to drive preventive actions.
Develop and disseminate strategic communications and IT service updates for VIP users and government stakeholders. Monitor ticket trends and system outages to provide proactive messaging and ensure consistent alignment with J6 operational objectives.
The role focuses on ticket processing and resolution management for GSA end users, providing technical assistance for hardware, software, and network issues. It involves collaborating with stakeholders to resolve enterprise-level problems and maintaining detailed audit trails of all reported conditions.
Perform comprehensive medical record and claims reviews to make payment determinations for Medicare Durable Medical Equipment. Utilize coding principles and electronic databases to ensure compliance with quality and production standards.
Perform comprehensive medical record and claims reviews to make payment determinations for Medicare Part A services. Utilize coding principles and electronic databases to ensure departmental compliance with quality and ISO standards.
The Medical Review Specialist V will review and analyze Medicare claims to make payment determinations based on coverage and coding. Responsibilities include conducting medical record claims reviews, analyzing suspected fraudulent billing practices, and completing summary reports for the Department of Justice.
