Manage a high volume of technical support tickets via live chat for the Element451 and Encoura Connect platforms. Investigate root causes of complex product issues and translate recurring patterns into knowledge-base improvements.
Element451
5 Remote Job Openings at Element451
The BDR is responsible for driving pipeline growth by identifying and qualifying potential customers through strategic outbound prospecting. Key tasks include booking qualified meetings for the sales team and tracking performance metrics within HubSpot CRM.
Manage social media content calendars and engagement for Element451 and Enrollify. Oversee end-to-end podcast operations, including guest sourcing, scheduling, and newsletter distribution.
Manage the full life-cycle of strategic institutional partnerships to drive retention, renewals, and revenue expansion. Act as the primary point of contact for clients to oversee platform implementation, optimization, and long-term customer success.
Own the data platform, integrations ecosystem, and marketing source data to connect the student lifecycle. Define the product roadmap and collaborate with engineering to build foundational infrastructure for campus tech stacks.
