The Customer Success Engineer acts as a technical bridge between implementation and customer success, managing complex escalations and platform configurations. They are responsible for enabling the account management team through technical documentation, training, and proactive discovery of customer needs.
Element451
10 Remote Job Openings at Element451
Lead and execute the growth marketing and demand generation strategy to drive qualified pipeline and revenue growth for a B2B SaaS platform. Manage a $1.5M annual paid media budget and optimize digital channels using data-driven experimentation and AI tools.
Own the Core Platform, focusing on data sources, automation workflows, reporting tools, and the integrations ecosystem. Define the product roadmap and collaborate with engineering to ensure a solid foundation for AI CRM and Bolt agents.
The role involves coordinating branding programs, managing the editorial calendar, and producing long-form content like white papers and case studies. Additionally, the manager will oversee the marketing campaign calendar and coordinate industry conferences and product launches.
Build and own end-to-end data pipelines and third-party API integrations for an AI-powered higher education platform. Ensure data integrity and system stability through rigorous validation, observability, and the professional application of AI tooling.
Own the end-to-end quality strategy and system across the full SDLC, acting as a player-coach to lead and grow a team of quality engineers. Focus on building enablement tools and integrating agentic AI to shift quality left and improve overall engineering outcomes.
Lead a delivery team of engineers to ensure the velocity, predictability, and quality of software shipped to production. Act as a player-coach by managing people and delivery outcomes while remaining hands-on with technical challenges and code reviews.
Build and own high-quality frontend features for an AI-powered education platform using a modern Angular stack. Responsibilities include managing the data layer, ensuring performance and accessibility, and integrating AI tooling into the development lifecycle.
Drive pipeline growth by identifying and qualifying potential customers through strategic outbound prospecting across various channels. Schedule qualified meetings for the sales team while tracking performance metrics in HubSpot CRM.
Own the operational health, reliability, and security of the platform by automating remediation and managing CI/CD pipelines. Partner with the Director of Platform Engineering to execute delivery strategies and maintain audit-ready infrastructure.