Clariti Cloud Inc.

Act as the primary point of contact for technical support requests, troubleshooting software issues and documenting bugs via JIRA. Educate customers on product functionality and collaborate with Product and Engineering teams to improve the platform.

The Technical Account Manager owns the day-to-day technical engagement for assigned accounts, ensuring high-quality support and proactive guidance. They act as the primary technical lead, coordinating across internal teams to resolve escalations and drive successful customer outcomes.

The Senior Implementation Consultant leads enterprise-scale Clariti implementations by facilitating discovery workshops, defining business requirements, and overseeing solution design. They manage project scope, mitigate risks, and mentor junior team members while championing AI-driven approaches to improve delivery efficiency.