The Founding Support Analyst will serve as the primary point of contact for government customers, managing support cases and troubleshooting product issues. They will also build foundational support documentation, establish scalable workflows, and partner with Engineering to improve the product.
Manage a queue of active support cases from intake to resolution while providing clear technical communication to customers. Collaborate with cross-functional teams and contribute to the knowledge base to improve self-service outcomes.
You will own the end-to-end technical onboarding of new customers, including legacy data extraction, system configuration, and integration. Additionally, you will build the Forward Deployed Engineer playbook and act as a primary feedback channel to drive product improvements.
The Product Designer will own the end-to-end design process, from user research and wireframing to high-fidelity prototyping and developer handoff. They will collaborate with product and engineering teams to integrate AI-driven workflows into complex government-facing software solutions.
The Engagement Manager II will lead complex, multi-departmental project lifecycles to ensure exceptional customer experiences and successful delivery of SaaS solutions. They are responsible for managing project governance, budgets, and timelines while providing leadership to internal teams and maintaining strong relationships with executive stakeholders.
The Principal Engagement Manager leads the end-to-end delivery of complex, high-visibility government engagements while serving as a strategic advisor to executive stakeholders. They are responsible for defining delivery frameworks, mentoring team members, and driving organizational learning to ensure consistent project success.
The Implementation Consultant translates business requirements into technical configurations within the Clariti solution to deliver exceptional citizen experiences for governments. They manage stakeholders and partners throughout the project lifecycle while leveraging AI tools to improve delivery efficiency.
Lead the full implementation lifecycle for complex customer deployments, from discovery and solution design to go-live. Define implementation standards, mentor junior consultants, and serve as a functional authority to ensure high-quality delivery.
The Senior Implementation Consultant leads enterprise-scale Clariti implementations by facilitating discovery workshops, defining business requirements, and overseeing solution design. They manage project scope, mitigate risks, and mentor junior team members while championing AI-driven approaches to improve delivery efficiency.
