The Customer Service Specialist provides high-quality support to clients via phone, email, chat, and SMS, focusing on resolving inquiries and assisting with program navigation. They are responsible for accurately documenting interactions in CRM systems and proactively identifying customer needs to ensure a positive user experience.
Caretria
14 Remote Job Openings at Caretria
Sr. Manager, Quality Systems - Audits & CAPAs (2026-8012)
Caretria
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Full Time
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6 days ago
Caretria
Manage the full lifecycle of internal and supplier audits and the Corrective and Preventive Action (CAPA) programs to ensure regulatory compliance. Drive continuous improvement of the Quality Management System and oversee the investigation of quality events and nonconformances.
The Engagement Specialist develops and analyzes workflows for client launches and program optimization to ensure business rules align with system functionality. They collaborate with internal stakeholders and clients to document program architecture and recommend process improvements.
The Inventory Specialist is responsible for performing independent inventories, storage site inspections, and closeouts for pharmaceutical sales representatives. This includes managing a personal audit schedule and ensuring all required documentation is accurate and submitted on time.
Supports patients in accessing medication coverage through the Patient Assistance Program via inbound and outbound telephone support. Manages enrollment forms, verifies eligibility, and coordinates with healthcare providers to ensure timely processing.
Manage customer orders via telephony and electronic systems while acting as a liaison between the company and its clients. Responsible for verifying financial information, managing invoicing, and maintaining accurate CRM documentation.
Lead the execution and operational deployment of pharmacy client engagements and internal projects. Manage complex program implementations, ensuring alignment across IT, pharmacy operations, and client services while maintaining project timelines and risk strategies.
Drive the development of a healthcare technology platform by architecting scalable web and mobile applications. Lead technical decision-making and mentor a team of developers to ensure high code quality and performance.
Administer and support Sample Programs while ensuring strict compliance with PDMA regulations and internal SOPs. Manage day-to-day tasks including inventory tracking, client reporting, and stakeholder communication.
Acts as the primary point of contact for new programs, coordinating between clients and internal teams to fulfill operational requests. Responsible for troubleshooting program issues, managing documentation, and overseeing inventory with international movement.
The Senior Manager is responsible for driving business growth with existing manufacturers and managing the integrity of the CPS program product offerings. This includes overseeing client relationships, executing strategic plans to meet revenue objectives, and collaborating across departments to optimize program performance.
Lead a compliant inside sales contact center focused on educating healthcare professionals to drive NRx and TRx growth. Oversee operational infrastructure, including technology stacks, workforce strategy, and performance analytics to optimize market impact.
Develop accurate call volume forecasts and efficient agent schedules to optimize staffing levels in a pharmaceutical call center. Analyze WFM metrics and collaborate with leadership to balance workload demand with service level goals.
The Patient Support Representative manages inbound and outbound communications to support patients and healthcare providers. Key duties include coordinating medication shipping, resolving inquiries, and reporting adverse events while maintaining strict patient confidentiality.
