The representative will serve as the primary point of contact for patients, managing inbound and outbound calls to facilitate pharmacy program enrollment, order processing, and status inquiries. Additionally, the role involves supporting pharmacy operations through administrative tasks, maintaining accurate records, and collaborating with staff to ensure prescription fulfillment.
The Manager, Client Solutions is responsible for understanding customer needs to formulate integrated service solutions and driving revenue growth within existing accounts. They will manage client relationships, oversee project delivery, and collaborate cross-functionally to ensure high satisfaction and financial health of programs.
The Program Lead manages client programs, acting as the primary point of contact for business operations and ensuring compliance with PDMA regulations. They collaborate with internal departments to execute programs, monitor performance metrics, and resolve client escalations.
The Support Associate administers and supports client sample programs while ensuring full compliance with PDMA regulations and internal SOPs. They are responsible for daily tasks including inventory monitoring, data entry, reporting, and providing support to internal and external stakeholders.
The Senior Technical Implementation Manager leads customer implementations from contract execution through production launch by coordinating cross-functional teams. They are responsible for managing project risks, maintaining implementation plans, and ensuring alignment between internal stakeholders and customer expectations.
The Inside Sales Representative II promotes healthcare products to professionals via phone, email, and digital channels while maintaining accurate records in CRM systems. They are responsible for delivering skilled sales presentations, managing territory objectives, and ensuring compliance with regulatory standards.
The Strategic & Solutions Account Manager is responsible for understanding customer needs to formulate integrated service solutions and driving revenue growth within existing accounts. They will manage client relationships, oversee project delivery, and ensure high levels of client satisfaction through proactive communication and cross-functional collaboration.
The Senior Manager of Pricing supports the execution of pricing strategy by building models, preparing client proposals, and ensuring compliance with regulatory requirements. They collaborate with Sales, Operations, and Client Services to provide accurate pricing recommendations and mentor pricing analysts.
The Customer Service Specialist provides high-quality support to clients via phone, email, chat, and SMS, focusing on resolving inquiries and assisting with program navigation. They are responsible for accurately documenting interactions in CRM systems and proactively identifying customer needs to ensure a positive user experience.
Manage the full lifecycle of internal and supplier audits and the Corrective and Preventive Action (CAPA) programs to ensure regulatory compliance. Drive continuous improvement of the Quality Management System and oversee the investigation of quality events and nonconformances.
Supports patients in accessing medication coverage through the Patient Assistance Program via inbound and outbound telephone support. Manages enrollment forms, verifies eligibility, and coordinates with healthcare providers to ensure timely processing.
Lead the execution and operational deployment of pharmacy client engagements and internal projects. Manage complex program implementations, ensuring alignment across IT, pharmacy operations, and client services while maintaining project timelines and risk strategies.
The Senior Manager is responsible for driving business growth with existing manufacturers and managing the integrity of the CPS program product offerings. This includes overseeing client relationships, executing strategic plans to meet revenue objectives, and collaborating across departments to optimize program performance.
The Patient Support Representative manages inbound and outbound communications to support patients and healthcare providers. Key duties include coordinating medication shipping, resolving inquiries, and reporting adverse events while maintaining strict patient confidentiality.
