Broadvoice

Serve as a primary technical authority for SIP and FreeSWITCH, resolving escalated Tier 2 voice infrastructure issues. Responsibilities include analyzing SIP traces, managing network-layer voice traffic, and collaborating with engineering teams on platform bugs.

Drive growth by recruiting and managing top-tier CX partners and TSBs to expand the GoContact program. Provide sales enablement, training, and strategic support to partners to maximize revenue and pipeline growth.

Lead the design and delivery of scalable training programs, sales messaging, and tools to drive performance for global sales teams and partners. Manage end-to-end learning programs, including new hire onboarding and product launch enablement.