The Specialist manages customer portals by handling inquiries and resolving issues for dealers and customers. They are responsible for maintaining accurate case records and meeting daily performance goals within established timeframes.
The Specialist manages the day-to-day order flow and operational support activities across Amazon Vendor Central and Seller Central. This includes monitoring order queues, resolving compliance exceptions, and coordinating with logistics providers to ensure timely fulfillment.
The Customer Assurance Specialist resolves high-priority product claims, damages, and warehouse errors using Salesforce CRM. They also communicate professionally with customers and dealers while gathering data to improve product quality and resolution processes.
The Commercial Operations Portal Specialist manages vendor and marketplace portals to ensure accurate order processing, shipment tracking, and inventory maintenance. They act as a liaison between internal teams and external partners to resolve fulfillment issues and maintain service-level compliance.
