Own complex escalations for strategic accounts end-to-end, including investigating issues using internal tools and querying live data stores. Drive product improvements by creating documentation, providing product signals, and mentoring team members on technical investigations.
You will own and drive the roadmap for matching, activity capture, and CRM integration while representing platform capabilities to enterprise stakeholders. Over time, you will expand your scope to oversee the unified data platform delivery and admin initiatives.
Lead strategic sales cycles from discovery to close, partnering with Fortune 500 executives to solve complex go-to-market challenges. Collaborate cross-functionally to deliver value-based solutions and drive predictable revenue growth.
Act as a trusted advisor to enterprise leaders to maximize their investment in Backstory and achieve measurable business outcomes. Manage a $5M+ book of business focusing on customer retention, adoption, and growth through strategic success plans.
Design and maintain high-performance APIs and distributed microservices for identity, authorization, and product configurations. Own the end-to-end development of data pipelines for audit logging and BI exports while championing engineering best practices.
Build and maintain foundational systems including low-latency APIs, distributed microservices, and reliable data pipelines for identity and authorization. Contribute to production observability and develop tooling to reduce manual operations for engineering teams.
Design and maintain backend services, REST APIs, and big data pipelines to power customer-facing insights and analytics. Develop a query engine and scale data processing pipelines to handle large volumes of activity data for the Unified Data Platform.
Design and implement core backend services, data pipelines, and scalable systems for the AI engine. Perform data-driven research and develop algorithms to match business activities to business context.
