The role involves performing comprehensive security assessments, penetration testing, and code reviews to identify vulnerabilities in web applications and REST APIs. You will also act as a liaison between development teams and stakeholders to enforce security best practices and integrate security tools into CI/CD pipelines.
The analyst is responsible for troubleshooting, remediating, and managing complex consumer enrollment disputes within the health insurance exchange. They also conduct research, analyze eligibility discrepancies, and recommend process improvements to the casework adjudication workflow.
The Project Analyst II will assist project managers by coordinating project activities, documenting status updates, and maintaining project information repositories. They are responsible for monitoring deliverables, escalating issues, and ensuring project methodologies are followed according to CMS standards.
Develop and maintain scalable, reliable web applications and microservices-based user interfaces in collaboration with technical and business teams, following agile practices and coding standards. Translate business requirements into technical designs, support infrastructure and application testing and troubleshooting, and contribute to documentation, data analysis, and ongoing system support.
The HR Coordinator provides daily administrative support for human resources functions, including managing on-boarding, off-boarding, and employment verifications. They are also responsible for maintaining electronic files, responding to HR inquiries, and ensuring compliance with federal I-9 and E-Verify guidelines.
The Help Desk Specialist provides technical support by analyzing user issues, performing initial triage, and documenting incidents for software applications. They act as a liaison between clients and developers while maintaining FAQ logs and contributing to procedure manuals.
The developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and various AWS serverless services. They are responsible for building IVR flows, developing Python-based Lambda functions, and managing infrastructure via Terraform and CI/CD pipelines.
Partners with business leaders and employees to align HR practices with organizational objectives, advising on performance, compensation, training, compliance, and employee relations. Conducts investigations and HR research, supports engagement and change initiatives, and helps improve workplace relationships, productivity, and retention.
The analyst is responsible for designing cybersecurity architecture, performing vulnerability scans, and validating security risks to mitigate threats. They also monitor network traffic, investigate security breaches, and coordinate remediation efforts with infrastructure and application teams.
The role involves administering, maintaining, and optimizing enterprise Linux environments through automation and CI/CD pipeline development. You will collaborate with cross-functional teams to ensure system performance, security, and operational stability.
Design, implement, and maintain security solutions for the CMS HIOS cloud platform, including automating security workflows, monitoring risk, conducting data assessments and threat modeling, and managing remediation. Help develop security procedures and API key policies, ensure compliance with CMS requirements, and provide security guidance to team members.
The Intraday Ops Analyst supports government contract projects by managing deliverables, monitoring risks, and ensuring adherence to CMMI/AIMM standards. They conduct detailed process analyses to improve operational efficiency and maintain clear communication with customers and stakeholders.
The role involves providing routine customer support across inbound calls, emails, and web chats while performing back-office operational tasks. Responsibilities include processing transactions, documenting interactions in a case management system, and resolving customer issues according to program guidelines.
The role involves providing routine customer support across multiple channels including inbound/outbound calls, email, and web chat. Responsibilities also include performing back-office tasks, processing transactions, and documenting interactions within a web-based system.
The System Administrator manages day-to-day infrastructure, including server administration, patching, backups, and incident response. They also perform vulnerability scanning, maintain security hygiene, and support infrastructure initiatives within the organization.
The Case Processing Specialist is responsible for collecting and reconciling data from proprietary sources to remediate cases for health insurance consumers and issuers. They will also perform case adjudication, document findings, and provide support to consumers via a cloud-based telephony platform.
The Case Processing Specialist II manages incoming cases by analyzing data, building workbooks, and communicating with issuers via phone and email. They are responsible for validating issuer responses, prioritizing high caseloads, and escalating unresolved issues according to established criteria.
The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues. They also perform back-office tasks such as data integrity analysis, case logging, and supporting award origination and disbursement transactions.
The Quality Assurance Analyst is responsible for executing QA programs, establishing software quality standards, and conducting audits throughout the Systems Development Life Cycle. They will design and execute test plans, manage defect tracking, and collaborate with cross-functional teams to ensure system quality.
The Project Delivery Specialist manages project development, implementation, and vendor integration while serving as the primary point of contact. They are responsible for financial tracking, technical documentation, and ensuring adherence to quality standards across project lifecycles.
The Knowledge Management Specialist researches and compiles technical data to produce clear, concise documentation such as manuals and procedures. They collaborate with subject matter experts and designers to ensure all content meets project requirements and professional standards.
The Technical Documentation Specialist writes, edits, and maintains clear, standardized documentation for complex IT systems and processes. They collaborate with engineers and subject matter experts to ensure documentation accuracy, usability, and compliance with enterprise standards.
The IT Recovery Specialist manages the lifecycle of IT equipment, including tracking inventory, processing returns, and decommissioning hardware. They also maintain ticket statuses in ServiceNow and provide support for shipping, receiving, and peripheral replacements.
The lead will manage a team of 12 engineers responsible for enterprise identity, directory, and messaging services in a hybrid environment. They are accountable for service reliability, security hardening, modernization, and acting as the senior escalation point for complex technical issues.
The role involves providing advanced technical support for Protective DNS by troubleshooting escalated tickets and collaborating with operations teams to resolve complex issues. Additionally, the agent will develop troubleshooting documentation and provide training to Tier 1 staff to ensure efficient service delivery.
The specialist monitors customer interactions and analyzes feedback to identify systemic quality issues and improve the overall customer experience. They also provide actionable feedback to agents and managers while coordinating with internal teams to implement process improvement initiatives.
The specialist monitors customer interactions and analyzes feedback to identify systemic quality issues and improve service performance. They also provide actionable feedback to agents and managers while maintaining documentation and reporting metrics to support operational needs.
The Service Desk Analyst provides multi-channel customer support, logs and resolves inquiries, and ensures adherence to Service Level Agreements. They also mentor junior staff, perform quality assurance reviews, and identify opportunities for workflow improvements.
The Help Desk Specialist provides technical support by analyzing user issues, performing initial triage, and documenting incidents for software applications. They act as a liaison between clients and developers while maintaining FAQ logs and contributing to procedure documentation.
Provide routine customer support by phone, email, and web chat, helping customers submit and process origination and disbursement transactions and resolve processing errors or missing documentation. Log customer communications, monitor batch processing issues, research COD processing status and data integrity, and perform manual linking or unlinking of award and agreement records in accordance with program guidelines.
The analyst provides technical support via phone, email, and web chat while maintaining adherence to service level agreements. They are responsible for monitoring batch processing, resolving data integrity issues, and documenting all customer interactions.
The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues and inquiries. They also perform back-office tasks such as logging cases, verifying data integrity, and supporting award origination and disbursement transactions.
The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues. They also perform back-office tasks such as logging cases, verifying data integrity, and supporting transaction processing in compliance with program guidelines.
The App Packaging Specialist automates the generation and deployment of enterprise applications across Windows, iOS, and Android platforms. They lead a team in maintaining application catalogs, ensuring security compliance, and troubleshooting packaging issues within the Intune environment.
The DevOps/Cloud Engineer will design, code, and maintain automated deployment pipelines and cloud infrastructure while providing technical oversight for cloud strategies. They will also collaborate with cross-functional teams to support developers and ensure the stability and security of cloud services.
This role involves creating and executing manual and automated test strategies to ensure product quality throughout the Systems Development Life Cycle. The engineer will lead test reviews, manage defect tracking, and collaborate with cross-functional teams to maintain high standards of functionality and usability.
The Claims Technician processes reimbursement payments for State Vocational Rehabilitation Agencies under the Social Security Ticket to Work Program. They are responsible for verifying data accuracy, responding to payment inquiries, and coordinating with the Social Security Administration.
The SOC Analyst provides technical support and maintenance for production systems, including hardware and software troubleshooting at an intermediate level. They also participate in planning new platforms, implementing system changes, and managing backup and disaster recovery strategies.
The Problem Manager leads the end-to-end problem management lifecycle, including root cause analysis and the implementation of permanent fixes for mission-critical IT services. They coordinate with cross-functional teams to prioritize issues based on business impact and drive continuous service improvement.
The PC Technician monitors and supports IT infrastructure while troubleshooting complex hardware, software, and networking issues. They are also responsible for system backups, data recovery, and implementing process improvements through scripting and new technology integration.
The Intune Team Lead serves as the technical authority for modern endpoint management, overseeing the design, deployment, and optimization of device strategies. They lead a team of technicians, manage complex migrations from legacy tools, and ensure security compliance within a highly regulated environment.
The trainer will design, create, and deliver routine training materials and courses for program applications using the ADDIE methodology. They will also collaborate with subject matter experts to update lesson plans and maintain interactive online training environments.
The Problem Manager oversees the end-to-end lifecycle of IT problems to identify root causes and implement permanent corrective actions. They coordinate cross-functional teams and ensure integration with incident, change, and release processes to maintain system availability.
