The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues. They also perform back-office tasks such as data integrity analysis, case logging, and supporting award origination and disbursement transactions.
The Quality Assurance Analyst is responsible for executing QA programs, establishing software quality standards, and conducting audits throughout the Systems Development Life Cycle. They will design and execute test plans, manage defect tracking, and collaborate with cross-functional teams to ensure system quality.
The Project Delivery Specialist manages project development, implementation, and vendor integration while serving as the primary point of contact. They are responsible for financial tracking, technical documentation, and ensuring adherence to quality standards across project lifecycles.
The Knowledge Management Specialist researches and compiles technical data to produce clear, concise documentation such as manuals and procedures. They collaborate with subject matter experts and designers to ensure all content meets project requirements and professional standards.
The Technical Documentation Specialist writes, edits, and maintains clear, standardized documentation for complex IT systems and processes. They collaborate with engineers and subject matter experts to ensure documentation accuracy, usability, and compliance with enterprise standards.
The IT Recovery Specialist manages the lifecycle of IT equipment, including tracking inventory, processing returns, and decommissioning hardware. They also maintain ticket statuses in ServiceNow and provide support for shipping, receiving, and peripheral replacements.
The AWS Identity Engineer leads the technical execution of enterprise-scale identity and access management migrations within AWS cloud environments. This role involves consolidating legacy identity providers, managing domain migrations, and ensuring secure, consistent access across all cloud accounts and workloads.
The Functional Analyst develops and analyzes functional requirements while serving as a primary liaison between clients and the project team. They are responsible for the end-to-end ownership of initiatives, including system documentation, functional testing, and providing technical recommendations.
The lead will manage a team of 12 engineers responsible for enterprise identity, directory, and messaging services in a hybrid environment. They are accountable for service reliability, security hardening, modernization, and acting as the senior escalation point for complex technical issues.
The Quality Auditing Specialist conducts compliance reviews of external organization records to ensure adherence to Social Security Administration Ticket to Work program standards. They are responsible for reporting findings, facilitating corrective actions, and supporting beneficiaries and networks with progress verification.
The role involves providing advanced technical support for Protective DNS by troubleshooting escalated tickets and collaborating with operations teams to resolve complex issues. Additionally, the agent will develop troubleshooting documentation and provide training to Tier 1 staff to ensure efficient service delivery.
The specialist monitors customer interactions and analyzes feedback to identify systemic quality issues and improve service performance. They also provide actionable feedback to agents and managers while maintaining documentation and reporting metrics to support operational needs.
The specialist monitors customer interactions and analyzes feedback to identify systemic quality issues and improve the overall customer experience. They also provide actionable feedback to agents and managers while coordinating with internal teams to implement process improvement initiatives.
Direct and monitor information systems and network operations, troubleshoot performance issues, analyze traffic, and plan network capacity. Configure and design system platforms, manage technical escalations and configuration processes, and coordinate technical teams and vendors to maintain reliable service.
The Security Engineer evaluates application security across the software development life cycle and performs vulnerability assessments and penetration tests. They also collaborate with development and network teams to define security best practices and provide remediation recommendations.
The Service Desk Analyst provides multi-channel customer support, logs and resolves inquiries, and ensures adherence to Service Level Agreements. They also mentor junior staff, perform quality assurance reviews, and identify opportunities for workflow improvements.
The Help Desk Specialist provides technical support by analyzing user issues, performing initial triage, and documenting incidents for software applications. They act as a liaison between clients and developers while maintaining FAQ logs and contributing to procedure documentation.
Provide routine customer support by phone, email, and web chat, helping customers submit and process origination and disbursement transactions and resolve processing errors or missing documentation. Log customer communications, monitor batch processing issues, research COD processing status and data integrity, and perform manual linking or unlinking of award and agreement records in accordance with program guidelines.
The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues and inquiries. They also perform back-office tasks such as logging cases, verifying data integrity, and supporting award origination and disbursement transactions.
The analyst provides technical support via phone, email, and web chat while maintaining adherence to service level agreements. They are responsible for monitoring batch processing, resolving data integrity issues, and documenting all customer interactions.
The representative is responsible for managing inbound and outbound customer communications via phone, email, and web chat to resolve processing issues. They also perform back-office tasks such as logging cases, verifying data integrity, and supporting transaction processing in compliance with program guidelines.
The Compensation Specialist provides professional HR support across various functional areas including compensation, compliance, and employee relations. They are responsible for reviewing compensation packages, maintaining accurate records, and coordinating special HR programs and projects.
The App Packaging Specialist automates the generation and deployment of enterprise applications across Windows, iOS, and Android platforms. They lead a team in maintaining application catalogs, ensuring security compliance, and troubleshooting packaging issues within the Intune environment.
The DevOps/Cloud Engineer will design, code, and maintain automated deployment pipelines and cloud infrastructure while providing technical oversight for cloud strategies. They will also collaborate with cross-functional teams to support developers and ensure the stability and security of cloud services.
This role involves creating and executing manual and automated test strategies to ensure product quality throughout the Systems Development Life Cycle. The engineer will lead test reviews, manage defect tracking, and collaborate with cross-functional teams to maintain high standards of functionality and usability.
The Claims Technician processes reimbursement payments for State Vocational Rehabilitation Agencies under the Social Security Ticket to Work Program. They are responsible for verifying data accuracy, responding to payment inquiries, and coordinating with the Social Security Administration.
The Payment Technician processes Employment Network payments under the Social Security Administration’s Ticket to Work Program and provides guidance on payment policies. They also manage data entry, analyze performance metrics, and ensure all processing activities meet established service level agreements.
The Automation Test Engineer is responsible for implementing complex QA programs and establishing software quality standards throughout the SDLC. They will create master test plans, develop automated test scripts, and oversee defect tracking to ensure system applications are free from defects.
The SOC Analyst provides technical support and maintenance for production systems, including hardware and software troubleshooting at an intermediate level. They also participate in planning new platforms, implementing system changes, and managing backup and disaster recovery strategies.
The Problem Manager leads the end-to-end problem management lifecycle, including root cause analysis and the implementation of permanent fixes for mission-critical IT services. They coordinate with cross-functional teams to prioritize issues based on business impact and drive continuous service improvement.
The PC Technician monitors and supports IT infrastructure while troubleshooting complex hardware, software, and networking issues. They are also responsible for system backups, data recovery, and implementing process improvements through scripting and new technology integration.
The Intune Team Lead serves as the technical authority for modern endpoint management, overseeing the design, deployment, and optimization of device strategies. They lead a team of technicians, manage complex migrations from legacy tools, and ensure security compliance within a highly regulated environment.
The trainer will design, create, and deliver routine training materials and courses for program applications using the ADDIE methodology. They will also collaborate with subject matter experts to update lesson plans and maintain interactive online training environments.
The Problem Manager oversees the end-to-end lifecycle of IT problems to identify root causes and implement permanent corrective actions. They coordinate cross-functional teams and ensure integration with incident, change, and release processes to maintain system availability.
