The role involves architecting, configuring, and maintaining SharePoint farms and supporting web services to ensure system availability and security. The engineer will also develop custom solutions, manage integrations with enterprise systems, and provide technical support for compliance and performance optimization.
The trainer will design, create, and deliver routine training materials and courses for program applications using the ADDIE methodology. They will also collaborate with subject matter experts to update lesson plans and maintain interactive online training environments.
The role involves performing infrastructure and web application penetration testing to identify and exploit security vulnerabilities. You will also leverage threat intelligence to emulate adversary tactics and partner with security teams to improve detection and automation.
The Call Center Supervisor directs and monitors the daily activities of Beneficiary Support Specialists to ensure adherence to service level agreements and performance metrics. They also provide escalated support for complex inquiries and identify opportunities to streamline workflows and improve service delivery.
The Project Delivery Specialist II is responsible for the end-to-end development and implementation of assigned projects, including budgeting, procurement, and technical documentation. They serve as the primary point of contact, managing vendor integration, project schedules, and stakeholder relationships.
The Quality Assurance Specialist conducts audits, analyzes results, and provides feedback to ensure operational consistency and quality standards. They also identify trends and recommend process improvements to meet contractual and internal requirements.
The Service Desk Lead directs daily IT support activities and provides technical leadership to the Service Desk team. This role is responsible for ensuring service continuity, managing budgets, and driving process improvements through stakeholder outreach.
The Test Engineer Lead supervises the QA team, establishes software quality standards, and defines functional and non-functional testing requirements. They also develop automated test scripts using Java and collaborate with cross-functional teams to integrate testing into the Agile project lifecycle.
The Quality Assurance Specialist analyzes the efficiency and effectiveness of case analysts by reviewing interactions for compliance with standardized requirements. They provide written feedback and coaching recommendations to improve program performance.
The Problem Manager oversees the end-to-end lifecycle of IT problems to identify root causes and implement permanent corrective actions. They coordinate cross-functional teams and ensure integration with incident, change, and release processes to maintain system availability.
