Allshore Talent

Lead the end-to-end design and delivery of Genesys Cloud CX implementations, focusing on routing, IVR, and outbound dialer architecture. Translate complex business requirements into scalable technical solutions and oversee data extraction and integration strategies.

Support engagement leads in the day-to-day coordination of active projects by tracking tasks, timelines, and deliverables. Maintain accurate project documentation and ensure smooth communication between internal teams and client stakeholders.

Architect, configure, and maintain enterprise-scale NICE CXone and NICE Engage platforms. Lead end-to-end implementations, migrations, and integrations with CRM systems while serving as a technical advisor to Fortune 100 stakeholders.

Lead a cross-functional Agile squad by facilitating all Scrum ceremonies and removing impediments to ensure predictable delivery. Manage resource capacity, project risks, and budget constraints while aligning with stakeholders and the Product Owner.