The Case Manager will administer and manage client leave and accommodation programs by coordinating federal, state, and client-specific policies. They are responsible for facilitating the ADA interactive process and ensuring compliance with FMLA and other absence management regulations.
You will build and maintain the AI engineering platform, including agent patterns, retrieval pipelines, and deployment infrastructure. This role involves creating reusable agent patterns, ensuring quality through evaluation frameworks, and managing production workloads on AWS.
This role is responsible for the creation, review, and maturity of global security policies while managing audit activities and associated controls. The incumbent will identify security gaps, map regulatory requirements, and partner with cross-functional teams to ensure organizational compliance.
Provide hands-on technical support for the health and maintenance of Windows and Linux environments in a 24/7 operation. Responsibilities include performance management, capacity planning, and the design and execution of disaster recovery and backup solutions.
The Customer Success Leader is responsible for the strategic vision, retention, and growth of the Healthcare Navigation client portfolio. They lead a team of client-facing professionals to ensure operational excellence, contract fulfillment, and the achievement of measurable business and health outcomes.
The Processing Assistant supports health and leave of absence operations by managing participant correspondence, processing payments, and ensuring compliance with federal and local laws. They also perform administrative tasks such as headcount reporting, vendor reconciliations, and updating HRIS records to maintain accurate case tracking.
The Client Manager serves as the primary point of contact for Leave Solutions clients, managing day-to-day operational support and client relationships. They leverage domain expertise to resolve complex claim issues, provide technical support, and consult with clients to achieve business outcomes.
The Senior Client Manager is responsible for the day-to-day execution, governance, and operational excellence of Defined Contribution client delivery. This role leads global teams to ensure high client satisfaction, strong operational health, and alignment with strategic goals.
The Senior Service Manager is responsible for leading teams to deliver agreed client outcomes while ensuring adherence to internal and client Service Level Agreements. They oversee operational and technology delivery, manage resources, and provide coaching to drive team performance and engagement.
The Claims Operations Manager oversees a virtual claims team to ensure service goals, operational metrics, and client commitments are met. They act as a subject matter expert for leave of absence programs while facilitating communication between clinical, administrative, and customer care teams.
This role manages security and compliance audits, including performing attestation activities, interpreting non-compliance patterns, and driving remediation efforts. The position also involves designing and maturing security controls while partnering with internal subject matter experts and external auditors.
The specialist handles inbound calls to provide financial education regarding complex retirement plans, investment choices, and payment options. They are responsible for troubleshooting participant issues and providing transactional support while ensuring accurate guidance on plan rules.
The Leaves Client Technology Leader serves as the primary technical authority for leave administration clients, overseeing the end-to-end delivery of technology initiatives. This role involves managing system configurations, integrations, and deployments while leading cross-functional teams to ensure operational excellence.
The AI/ML Architect will design, build, and deploy scalable AI/ML solutions, including search and chat applications utilizing Agentic AI. They will collaborate with cross-functional teams to develop AI-powered features while writing production-grade code and mentoring engineers on best practices.
Lead the end-to-end design process for AI-enabled product initiatives while maintaining design system governance and accessibility standards. Collaborate with cross-functional teams to translate complex requirements into scalable, intuitive user experiences.
The Director serves as a strategic partner to sales leadership, driving revenue performance, forecasting accuracy, and data-driven decision-making. They are responsible for managing the commercial operating rhythm, including business reviews, pipeline inspections, and the optimization of go-to-market strategies.
The Proposal Manager will lead the full proposal lifecycle for complex, high-stakes opportunities, ensuring alignment with client requirements and strategic goals. They will orchestrate cross-functional teams, manage project schedules, and craft compelling content to drive proposal excellence.
The executive is responsible for achieving annual new business revenue quotas and building a qualified pipeline for Wealth solutions. They will lead discovery, develop pursuit strategies, and manage relationships with senior stakeholders to convert market opportunities into enterprise sales.
The Wealth Sales Executive is responsible for achieving annual sales quotas by prospecting, creating, and advancing opportunities within the public sector market. They will lead discovery, develop differentiated pursuit strategies, and collaborate with internal teams to secure new business for defined benefit and contribution solutions.
Develop and execute integrated marketing strategies to drive demand generation and pipeline growth for the Leave Solutions business. Collaborate with cross-functional teams and sales leadership to optimize buyer-centric campaigns and measure performance using data-driven insights.
The SVP of Technology will lead the end-to-end engineering and evolution of client-facing platforms across Health, Navigation, Wealth, and Leaves. This role acts as a bridge between Product, Engineering, and Data/AI leadership to drive scalable, secure, and modern technology solutions.
The role involves defining and implementing AI-specific security and risk controls across the AI lifecycle to ensure secure and responsible adoption. It serves as a cross-functional bridge between engineering, security, and privacy teams to manage risks associated with models, training data, and autonomous agents.
Design, develop, and maintain scalable web applications using ASP.NET MVC, C#, and Angular while integrating RESTful APIs. Collaborate with cross-functional teams to translate business requirements into technical solutions and ensure application quality through debugging and performance tuning.
The Vice President of AI Engineering will define and execute the enterprise AI strategy, scaling agentic AI capabilities across products and operations. This leader will build and manage a world-class AI organization while ensuring responsible AI governance and measurable business impact.
The AI Enablement & Governance Lead is responsible for defining and maintaining enterprise AI governance policies, standards, and control requirements. This role collaborates with cross-functional teams to ensure AI solutions are auditable, compliant with regulatory expectations, and aligned with enterprise risk management frameworks.
The analyst is responsible for designing, scripting, and executing performance tests to ensure system reliability and scalability. This includes monitoring system performance using APM tools and collaborating with cross-functional teams to resolve bottlenecks.
Handle inbound and outbound calls to assist Medicare-eligible retirees with health plan selection and application status. Educate members on benefit options and provide technical assistance with website navigation and self-service tools.
Lead the end-to-end implementation and architecture of SmartCOMM/Quadient Inspire solutions for enterprise clients. Provide technical leadership in troubleshooting complex production issues and managing integrations with enterprise applications and APIs.
The BOA processes client benefit plan activities and wealth delivery processes while ensuring adherence to SLAs and SOPs. They are responsible for resolving participant issues, maintaining documentation, and collaborating with cross-functional teams for issue resolution.
Design and deploy scalable, cloud-native applications on AWS using Angular for the front-end and Node.js for the back-end. Implement multi-tier architectures, RESTful microservices, and maintain CI/CD pipelines using Infrastructure as Code practices.
The Benefit Counselor provides expert advice and accurate information regarding core and voluntary benefits to clients' employees. They act as an educator to help employees make informed decisions for themselves and their families.
The Sales Executive II is responsible for leading and closing mid- to large-market leave-of-absence sales opportunities, owning the entire RFP lifecycle, broker engagement, and deal execution. This role also serves as a subject-matter expert in Leave & Disability Management to advance the company's go-to-market strategy.
The Full Stack Developer will build robust, secure, and high-performance cloud-native solutions on AWS, utilizing both front-end and back-end technologies. They will also implement multi-tier architectures and RESTful microservices, integrating with various systems.
The DevOps Engineer will build, test, and maintain tools and infrastructure for software applications. They will automate and optimize the software development lifecycle from code development to deployment and maintenance.
The Health Client Manager I serves as the main point of contact for clients, ensuring client satisfaction and managing Health Benefits delivery. This role involves building relationships, understanding client requirements, and leading projects with a global team.
