Provide technical support, configuration, and troubleshooting for software inquiries via email, phone, and chat. Act as a liaison between customers and internal teams to resolve technical issues while maintaining strong client relationships.
The candidate will own, design, and evolve the build system and infrastructure for a complex software product, ensuring fast and reproducible builds. They will also manage release pipelines, automate build tooling, and provide support to development and QA teams.
The Solutions Engineer will collaborate with sales teams to execute technical pre-sales and post-sales activities, including product demonstrations and technical advisory. They are responsible for analyzing customer requirements, developing cost-effective solutions, and facilitating proof of concept activities to secure technical wins.
Provide technical support and troubleshooting for software inquiries via email, phone, and chat. Maintain accurate documentation of customer issues in the ticketing system while acting as a liaison between customers and internal teams.
Drive sales growth by engaging with partners and end customers in industrial environments while managing key channel relationships. Collaborate with internal teams to align cybersecurity solutions with market needs and develop joint business plans.
You will design, implement, and maintain the network infrastructure across data centers, corporate sites, and cloud environments. Additionally, you will monitor network performance, troubleshoot incidents, and collaborate with security teams to harden the network.
Identify, qualify, and close new service provider partnerships, managing the full sales cycle from prospecting and demonstrations through negotiation and contract signing. Maintain the sales pipeline and forecasts, coordinate with distributors and internal teams, and communicate Acronis’s value and competitive differentiators to prospects.
The Strategic Partner Account Executive is responsible for identifying and managing partnerships with IT service providers to drive sales and growth. They will manage the entire sales cycle, from lead generation and demo sessions to contract negotiation and performance monitoring.
The Regional Marketing Manager will develop and execute integrated marketing strategies to drive pipeline growth and partner engagement across India. They will also lead AI transformation initiatives by deploying automated workflows and AI-powered campaigns to enhance marketing efficiency and conversion.
Research malware, threat actors, attack techniques, and campaigns; develop automation tools and provide actionable intelligence to support incident response. Explain research findings to customers and partners, represent Acronis at industry events, and produce publications and educational content in collaboration with sales, marketing, and communications teams.
The Senior Professional Services Specialist acts as the primary technical contact for customers, managing solution health and coordinating complex issue resolutions. They are responsible for delivering technical account management, conducting environment audits, and leading the deployment and optimization of Acronis solutions.
Lead the architecture, development, and maintenance of high-performance Windows kernel-mode networking drivers and Windows Filtering Platform components. Collaborate with cross-functional teams to perform root-cause analysis, optimize system performance, and provide technical leadership for complex security-related investigations.
The Senior Analyst Relations Manager will build and maintain trusted relationships with industry analysts to strengthen Acronis' market position in cybersecurity and data protection. They will coordinate analyst briefings, manage participation in market evaluations, and translate complex product strategies into compelling narratives for key stakeholders.
The Cloud Sales Representative will drive revenue growth by identifying, qualifying, and closing new service provider partnerships in the APAC region. They will manage the entire sales cycle, from initial prospecting and lead generation to contract negotiation and closure.
The Senior Professional Services Specialist acts as the primary technical point of contact for customers, managing solution health, project delivery, and technical account management. They are responsible for designing backup and business continuity strategies, leading deployments, and providing technical training to ensure customer success.
The MDR Analyst is responsible for investigating and triaging EDR/XDR incidents while executing remediation actions and maintaining detailed case records. They will also collaborate with the AI engineering team to refine automated triage processes and communicate incident status to customers.
