The analyst is responsible for receiving, logging, and dispatching consumer complaints from regulatory agencies and ensuring timely, compliant responses. They also maintain key metrics and help develop business policies and procedures for complaint management.
AAA
19 Remote Job Openings at AAA
Greets members to provide requested services, including DMV registration, travel reservations, and membership sales. Responsible for processing payments, balancing cash drawers, and performing notary services.
Provide field management support to independent contractors in the Emergency Road Service department through coaching and relationship building. Supervise contract stations to ensure compliance with policies and maintain high service delivery standards for members.
Lead the technical design and development of scalable Salesforce solutions across Service Cloud and Field Service Lightning. Oversee the implementation of AI-driven automation via Agentforce and manage complex integrations and DevOps pipelines.
Source and develop leads through prospecting and networking to meet monthly sales goals. Deliver high-quality customer service to maintain client retention and build a long-term career.
Field incoming emergency roadside assistance calls to coordinate services like towing and locksmiths for members. Document distress details accurately and collaborate with dispatch teams to ensure member safety and satisfaction.
Perform interior and exterior physical inspections of homes to provide risk documentation for underwriters. Upload inspection photos and maintain a daily and weekly schedule within the Southern California territory.
Investigate and resolve low to moderate-complexity property damage claims in compliance with regulatory requirements. This includes evaluating damages, negotiating settlements with insureds, and documenting claim files in company systems.
Inspect and evaluate automobile physical damage to write accurate appraisal estimates and calculate market values. Communicate with insureds and repair shops to negotiate total losses and manage inspection appointments.
Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking in a non-scripted environment while navigating multiple systems.
Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking in a non-scripted environment while navigating multiple digital tools.
Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking in a non-scripted environment while navigating multiple digital tools.
Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking in a non-scripted environment while navigating multiple digital tools.
Handle inbound calls to assist members with AAA membership questions and provide personalized product recommendations. Resolve issues using a problem-solving mindset while navigating multiple systems in a non-scripted environment.
Handle inbound calls to assist AAA members with membership questions and provide personalized product recommendations. Resolve issues using critical thinking and navigate multiple systems in a fast-paced, non-scripted environment.
Field incoming emergency roadside assistance calls to coordinate services like towing and locksmiths for members. Document distress details accurately and collaborate with dispatch teams to ensure member safety and satisfaction.
Handle moderate to high complexity auto claims involving material damage, property, and liability. Responsibilities include conducting investigations, evaluating coverage, and negotiating settlements in compliance with regulatory requirements.
Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite dispatching services.
Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite dispatching services like towing and fuel delivery.