(OA) Account Manager

This is an open application job, which means the role is not currently available but will be in the future (we can't say when). If you applied to the role, you'd be invited to the 1st chat when you're a right fit, then the recruitment process stops there, and will be resumed once this role is opened.

What In Marketing We Trust is all about

We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment.

Trust is in our name and is our guiding principle. To deliver on our purpose, we conduct our business by the following Code of Ethics:

• Build trust through every interaction with every person

• Always deliver in the best interest of our clients

• Invest in the success of every team member

• Build long-term relationships with our partners.

• Delivering these foundational codes will fund our continued growth.

Role Purpose

The Senior Account Manager is responsible for fostering and maintaining strong client relationships, driving retention, identifying growth opportunities, and forecasting future business needs. This role supports the continued growth of IMWT and ensures clients achieve meaningful outcomes.

Role Accountability

Client Relationship Leadership

• Define, manage, and exceed client expectations throughout the delivery lifecycle

• Lead high-level client meetings, QBRs, and planning sessions

• Own escalations and drive resolution with delivery and leadership

Commercial Ownership

• Own retention and renewal outcomes across a portfolio

• Identify and secure expansion opportunities (new work streams / increased scope)

• Monitor financial performance (recovery rate, scope changes, commercial risk)

Delivery Coordination

• Coordinate with technical teams (SEO, PPC, Analytics & Data) to shape strategies and ensure delivery alignment

• Supervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting)

Coaching & Team Development

• Act as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-making

• Coach and mentor junior Account Managers to raise capability and consistency

How this role will be measured

• Client retention

• Client satisfaction (cNPS)

• Account growth

• Financial performance

• Senior stakeholder relationships

Requires Knowledge & Skills

• 4+ years professional client relationship management

• Senior Account Management experience in a marketing agency (agency experience is required)

• Strong knowledge of digital marketing (SEO, PPC)

• Demonstrated experience leading client meetings, deep-dives, and WIPs

• Ability to manage multiple large projects simultaneously (5-10), over 3+ months

• Strong problem-solving and risk reduction skills

• Excellent communication, coaching, and stakeholder management

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Position title: Account Manager

Department: Client Services

Report to: Head of Client Services

Direct report: N/A

Days/Hours: Full-time | Fixed Term

Employment type: Full-time if you live and work in Australia with an AUS tax number. Contractor If you're outside of Australia and don't have an AUS tax registration number. Please see the difference in our FAQ.

Targeted timezones/locations: APAC (+) or (-) 3 hours from Sydney Timezone

Note: only applications within the targeted time zones/locations are processed.