Establish and manage the operational infrastructure for the Customer Support team, including tool administration and automation. Design reporting dashboards and handle capacity planning to scale support operations effectively.
Zip
29 Remote Job Openings at Zip
Act as the strategic subject matter expert for Procure-to-Pay (P2P) to support sales cycles, solution design, and product value communication. Collaborate with product, marketing, and sales teams to align roadmap capabilities with customer needs and scale P2P knowledge across the organization.
Act as the primary technical pre-sales contact to demonstrate Zip's value and align the solution with customer procurement and finance landscapes. Partner with account executives to drive deals to closure and collaborate with post-sales consultants for seamless onboarding.
The role involves acting as a closer and trusted advisor to deliver ROI through value-based sales cycles for enterprise prospects. Responsibilities include prospecting, solutioning the Zip platform to meet customer pain points, and helping shape the company's sales process.
Embed with strategic enterprise accounts to identify operational bottlenecks and build custom AI agent solutions using Zip's infrastructure. Manage the end-to-end customer relationship and feed structured learnings back to the product team to improve platform repeatability.
Lead the Core Infrastructure team in San Francisco, taking ownership of the Kubernetes platform, observability, and deployment tooling. Drive multi-region expansion and serve as the site lead for the Foundations Engineering Group.
Embed with strategic enterprise accounts to identify operational bottlenecks and build custom AI agent solutions using Zip's infrastructure. Manage the end-to-end customer relationship and feed structured learnings back to the product team to improve platform repeatability.
Embed with strategic enterprise accounts to identify operational bottlenecks and build custom AI agent solutions using Zip's infrastructure. Manage the end-to-end customer relationship and feed structured learnings back to the product team to improve platform repeatability.
Drive Zip's expansion into global enterprises with over $7B in revenue by owning the full sales cycle. Act as a strategic advisor to C-level executives to position Zip as a transformational procurement solution.
The role focuses on sourcing and managing customer speakers for tradeshows, webinars, and field events. Additionally, it involves managing 3rd party review site strategies, creating customer story enablement materials, and coordinating gifting programs.
Manage and optimize procurement-related contracting workflows and legal operations tools like DocuSign. Review and negotiate routine commercial agreements while building scalable, AI-enabled systems to reduce friction in the legal process.
Manage a portfolio of commercial customers to drive adoption, loyalty, and business outcomes through procurement best practices. Partner with product and engineering teams to translate customer needs into technical solutions while managing renewals to achieve target NRR.
Own the full recruiting lifecycle for software engineering roles, from sourcing to closing. Partner with leadership to define hiring needs and build scalable recruiting processes for a high-growth AI platform.
Identify, engage, and screen high-quality Product and Design candidates to build a strong talent pipeline. Partner with leadership to define hiring needs and manage the end-to-end interviewing and hiring process.
You will serve as the primary technical point of contact for pre-sales, driving deals by demonstrating the Zip solution and addressing customer pain points. Additionally, you will collaborate with post-sales teams to ensure successful deployments and provide feedback to influence product development.
The Strategic Enterprise Account Executive will be responsible for driving Zip’s expansion into global enterprises exceeding $7B in revenue by owning the full sales cycle, engaging C-level executives, and influencing various internal stakeholders. This role requires acting as a strategic advisor to understand enterprise procurement challenges and positioning Zip as a transformational solution for efficiency and cost control.
The Strategic Enterprise Account Executive will be responsible for driving Zip’s expansion into global enterprises exceeding $7B in revenue by owning the full sales cycle, engaging C-level executives, and influencing various internal stakeholders. This role requires acting as a strategic advisor to understand enterprise procurement challenges and positioning Zip as a transformational solution for efficiency and cost control.
The Strategic Enterprise Account Executive will be responsible for driving Zip’s expansion into global enterprises exceeding $7B in revenue by owning the full sales cycle, engaging C-level executives, and influencing various internal stakeholders. This role involves proactively prospecting for new business, acting as a strategic advisor on procurement challenges, and solution-selling Zip as a transformational platform.
The consultant will be responsible for technically integrating the Zip solution into customer IT landscapes, including ERP, Ticketing, TPRM, and CLM systems, using Zip's internal iPaaS solution. They will also design integration architecture, validate requirements against API documentation, unit test configurations, and transfer knowledge to the customer.
The developer will be responsible for implementing page templates and reusable components within Webflow across all web properties and acting as a strategic partner to execute conversion rate experiments. They must translate static designs into responsive, interactive experiences while optimizing pages for performance, accessibility, and SEO.
The Solution Advisor will act as the primary engagement lead post-implementation, serving as the face of Zip to drive product expansion, lead procurement transformations, and ensure the platform becomes the backbone of customer procurement setups. Key activities include leading strategic partnerships, creatively configuring the product to solve business problems, empowering stakeholders through training, and funneling customer feedback to Product and Engineering.
The specialist will ensure financial data accuracy by reviewing sales contracts, creating invoices, and handling inbound client billing communications. Key duties also involve collection activities such as customer outreach and analyzing aging reports.
The Senior Technical Support Engineer acts as the highest internal technical escalation point, combining deep product knowledge with strong diagnostic skills to resolve complex issues across integrations and workflows. This role involves owning operational excellence by strengthening escalation pathways, improving triage processes, and serving as the connective tissue between Support, Product, and Engineering teams.
The Enterprise Solution Engineer acts as the primary pre-sales technical point of contact, championing the Zip solution suite to prospects by demonstrating value and fitting into their technical landscape. This role involves actively supporting sales efforts through discovery, demonstrations, objection handling, owning RFx responses, and partnering with Post-Sales for seamless onboarding.
The role involves working closely with prospects as a closer, trusted advisor, and product consultant to deliver significant ROI through an efficient, value-based sales cycle. Responsibilities also include actively prospecting beyond provided leads to secure new business and evangelizing the product's current and future capabilities.
The role involves acting as a closer, trusted advisor, and product consultant, focusing on delivering immense ROI through efficient, value-based sales cycles with prospects. The executive will also be responsible for proactive prospecting beyond provided leads to break down organizational blockers.
The Senior AP Analyst will own the end-to-end procure to pay workflow, ensuring transactions are coded, approved, and paid accurately. They will also manage vendor onboarding, prepare tax filings, and identify process bottlenecks for improvement.
Own GTM operations for a business unit, leading day-to-day operations and long-term planning. Act as a strategic thought partner for sales leadership and drive GTM cadence and accountability.
Lead onboarding for new enterprise customers and manage the end-to-end implementation process. Collaborate with product and engineering teams to address customer needs and improve post-sales processes.
