Define the architectural vision and technical strategy for contact center solutions, designing scalable systems using Zendesk, Amazon Connect, AWS, and enterprise integrations. Lead solution design and governance, mentor pre-sales specialists, collaborate with stakeholders and partners, and support customer discovery, demonstrations, proofs of concept, and technical documentation.
Acquire enterprise customers and grow existing accounts through strategic relationship management, cross-selling, and expansion of Zendesk products. Build and forecast a qualified sales pipeline, lead complex value-based sales cycles, and collaborate with internal teams to exceed revenue targets.
The Senior Director will shape the strategic vision for business growth in partnership with various teams and lead the marketing strategy to enhance brand awareness and revenue. This role requires collaboration across multiple teams to deliver impactful marketing programs.
