Lead and develop a team of Account Executives to drive new business and expand existing customer CX strategies in France. Oversee the sales process using MEDDPICC methodology and collaborate cross-functionally to optimize sales execution and pipeline growth.
Zendesk
12 Remote Job Openings at Zendesk
Lead end-to-end pursuit strategies for complex, high-value enterprise opportunities exceeding $1M. Orchestrate cross-functional teams to translate CX requirements into outcome-driven value propositions and business cases for C-suite stakeholders.
Lead end-to-end pursuit strategies for complex, high-value enterprise opportunities exceeding $1M. Orchestrate cross-functional teams to translate CX requirements into outcome-driven value propositions and business cases for C-suite stakeholders.
Lead the development of autonomous AI agents for customer service, focusing on iterative planning, skill acquisition, and multi-agent delegation. Build RL training infrastructure for domain-specialized models and implement enterprise-scale guardrails and evaluation gates.
Own the product strategy and roadmap for AI agent testing, including simulation, quality scoring, and experimentation. Design a pre-publish readiness gate to quantify risk before deployments and ensure usability for non-technical admins.
Lead end-to-end pursuit strategies for complex, high-value enterprise opportunities exceeding $1M. Orchestrate cross-functional teams to translate CX requirements into outcome-driven value propositions and business cases for C-suite stakeholders.
Serve as the primary strategic partner to the VP of Renewals to design operational frameworks and drive Gross Retention Rate (GRR) outcomes. Develop sophisticated forecasting models and dashboards to predict churn and optimize renewal workflows using AI and data insights.
Lead technical discovery and architect AI-driven customer experience solutions for government agencies. Collaborate cross-functionally to align customer needs with the product roadmap and drive AI adoption to achieve measurable business results.
Lead the end-to-end ML lifecycle for Routing & Presence products, transitioning from rules-based to agentic routing engines. Collaborate with cross-functional teams to design scalable models, experimentation frameworks, and production serving infrastructure.
The Associate Solutions Consultant will support the global sales team by providing technical and functional support for key opportunities, rapidly understanding prospect requirements and demonstrating how Zendesk meets those needs to ensure product selection. This involves acting as the technical bridge between Sales and prospects by managing and delivering technical information via remote calls and video conferences to drive customer satisfaction.
The Senior Solutions Consultant will lead technical and business discovery sessions to understand customer challenges and architect AI-driven Customer Experience (CX) and Employee Services (ES) solutions using advanced AI/ML capabilities. They will own the end-to-end technical engagement through the sales cycle, ensuring solutions are scalable, secure, and align with customer goals and compliance standards.
The Senior Director will shape the strategic vision for business growth in partnership with various teams and lead the marketing strategy to enhance brand awareness and revenue. This role requires collaboration across multiple teams to deliver impactful marketing programs.
