The Customer Success Manager will own and elevate a portfolio of high-impact accounts by driving product adoption, retention, and strategic growth. They will serve as the primary point of contact, using data-driven insights to help clients optimize their use of the platform.
Manage the accounts receivable lifecycle by performing proactive collections, account reconciliations, and resolving billing disputes. Partner with cross-functional teams to reduce outstanding balances and maintain accurate financial documentation.
The Global Project Manager will manage customer relationships, scope billable projects, and develop impactful statements of work for diverse software deployments. They will also champion the use of AI tools to streamline project tracking and ensure projects are delivered on time and within budget.
The Revenue Operations Analyst will transform complex revenue data into actionable insights to support GTM leadership and the Board. They are responsible for maintaining executive dashboards, supporting the forecasting process, and optimizing GTM performance through data-driven analysis.
The Technical Consultant will manage customer data migrations and system implementations by writing custom scripts and configuring new environments. They will also act as a primary technical point of contact for clients to ensure projects are delivered on time and within scope.
The Product Designer will manage the design process from discovery to delivery, creating intuitive solutions for non-technical users. They will collaborate with cross-functional teams to ensure design consistency and alignment with business objectives.
The Marketing Operations Manager will serve as the primary administrator for core marketing platforms like Pardot, GA4, and 6sense to ensure efficient workflows and reliable data. They will also lead the implementation of AI-powered marketing processes and maintain cross-functional alignment with Sales and Revenue Operations.
The Account Manager will lead strategic business reviews and deliver product demonstrations to drive customer success and growth. They are responsible for managing a sales pipeline and consistently meeting monthly recurring revenue targets through proactive outreach.
The Solutions Engineer will support Account Executives and Managers by providing technical expertise on Wavelytics software and AI solutions. They will manage prospect relationships, articulate competitive advantages, and collaborate with internal teams to refine product messaging and sales strategies.
The Provisioning Specialist will lead the strategic alignment and technical enablement of SaaS platform implementations for enterprise clients. They are responsible for managing database environments, financial activation, and ensuring regulatory compliance across customer accounts.
You will be responsible for building long-term relationships with enterprise clients to drive growth and adoption of WorkWave's software solutions. This involves managing the full expansion sales cycle, conducting account planning, and achieving ARR quotas.
The Account Executive will act as a strategic partner to large field service businesses, aligning the WorkWave platform to drive business outcomes and digital transformation. They will manage complex, multi-stakeholder sales cycles and build a robust pipeline of multi-million-dollar SaaS opportunities.
The Customer Success Manager serves as the principal point of contact for enterprise customers, driving strategic partnerships and ensuring successful solution adoption. They oversee the complete customer journey, manage complex projects, and proactively identify growth and retention opportunities.
The role focuses on maintaining system health, driving process automation via Salesforce Flow, and managing complex integrations. The administrator will partner with business leaders to remove operational friction and implement AI-driven efficiencies.
Guide customers through the software onboarding process by configuring workflows and delivering hands-on user training. Manage multiple client projects simultaneously while utilizing AI tools to optimize documentation and project tracking.
The role focuses on building and optimizing the technical architecture of the marketing and sales stack to drive revenue generation. Key duties include managing platform integrations, ensuring data integrity, and implementing AI-driven operational efficiencies.
Manage a diverse portfolio of global SaaS deployments, focusing on customer relationships, project scoping, and the creation of statements of work. Drive efficiency through AI adoption and ensure project profitability and timely delivery across multiple time zones.
Manage a diverse portfolio of global SaaS deployments, focusing on customer relationships, scoping billable projects, and developing statements of work. The role involves driving both complex enterprise software rollouts and high-velocity application deployments while maintaining project margins.
Perform time-bound contractor engagements under the direction of a WorkWave manager. Work is embedded within a specific team to address a defined business need.
The Deal Desk Manager serves as the primary partner for Sales, Finance, and Legal to coordinate pricing, bundling, and commercial structuring for multi-product solutions. They are responsible for managing the Deal Desk team, enforcing SLAs, and leading commercial cadences to ensure efficient deal closure.
Lead the vision and strategy for customer-facing AI/ML models and data products to drive ARR growth. Act as the technical bridge between executive clients and engineering teams to translate business problems into technical specifications.
Lead strategic Quarterly Business Reviews and deliver tailored product demonstrations to drive customer success and growth. Proactively generate new business opportunities through outreach and manage a robust sales pipeline within Salesforce to meet monthly revenue targets.
Drive the end-to-end development and deployment of machine learning capabilities for customer-facing SaaS products. Partner with product and engineering teams to integrate ML models into workflows and establish evaluation strategies to measure business impact.
The engineer will act as the primary security partner for Engineering and DevOps, focusing on building sustainable security foundations and secure-by-default cloud patterns across AWS, Azure, and GCP environments. Key duties include owning cloud security outcomes, implementing guardrails-as-code, managing container security, and leading IAM architecture design.
This role is responsible for analyzing core revenue metrics, such as pipeline health, bookings, and retention trends, to generate actionable insights for the Go-To-Market leadership team. Key duties include owning executive-level dashboard creation, supporting the bookings forecast process, and providing high-urgency strategic analysis to the CRO, CEO, and Board.
