Whippy

You will own the commercial lifecycle for existing customers, including managing renewals, upgrades, downgrades, and contract negotiations. This involves performing real-time proration math, drafting legal agreements, and resolving complex billing issues via Stripe.

You will manage a team of CSMs and Deployment Engineers while personally overseeing the company's most strategic enterprise accounts. You are responsible for building CS playbooks, establishing team standards, and acting as the primary escalation point for complex customer issues.

Manage a portfolio of customer accounts end-to-end, including onboarding, training, and troubleshooting. Collaborate with Deployment Engineers to ensure successful technical implementation and proactive account health monitoring.