The Head of Operations will own and build out the company's operational infrastructure, covering revenue operations, contracts, partner administration, people operations, and internal systems. You will initially manage these functions hands-on before hiring and training an Operations Associate to scale these processes.
You will codify the company's messaging and build the marketing machine to distribute it across all channels. You are responsible for owning the pipeline number and managing the entire lifecycle marketing motion.
You will design technical solutions for complex enterprise deals, acting as the technical face of the company during sales cycles and site visits. Additionally, you will manage post-sales deployment architecture and create a reusable pattern library to standardize implementation processes.
You will own the entire sales cycle from sourcing and discovery to negotiation and account expansion. You are expected to build your own pipeline and work directly with leadership to shape the sales organization.
Manage a portfolio of customer accounts end-to-end, including onboarding, training, and troubleshooting. Collaborate with Deployment Engineers to ensure successful technical implementation and proactive account health monitoring.
