The associate is responsible for resolving customer inquiries via inbound and outbound calls while adhering to company guidelines and service levels. They must effectively communicate resolution procedures, handle difficult situations with empathy, and collaborate with other departments to ensure customer satisfaction.
Manage maintenance repairs for cars and trucks by negotiating with vendors to ensure cost-effective pricing and proper repair procedures. Authorize mechanical repairs while adhering to client-specific instructions, safety requirements, and performance metrics.
The Service Advisor manages maintenance repairs by negotiating with vendors on procedures, pricing, and vehicle downtime. They are responsible for authorizing mechanical repairs while ensuring compliance with client instructions and safety standards.
Manage maintenance and repairs for cars and medium/heavy duty trucks by negotiating with vendors on pricing and procedures. Ensure all repairs adhere to client parameters and safety standards while documenting savings and transaction logs.
