The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation while ensuring compliance with department policies. They act as a point of escalation for complaints and monitor agent calls to ensure quality assurance and accurate patient registration.
The Revenue Cycle Vendor Management Specialist manages vendor relationships, including onboarding, performance monitoring, and contract compliance. They also perform invoice reconciliation, conduct audits, and collaborate with leadership to identify cost-saving opportunities.
The Senior Medical Collector manages accounts receivable by contacting payers and patients to resolve outstanding balances and verify demographic information. They also identify insurance concerns, document patient inquiries, and prepare reports to optimize reimbursement processes.
The Executive Director directs and evaluates all business and administrative operations, including budget management, financial analysis, and strategic planning for the IT department. They also oversee personnel administration, internal controls, and ensure compliance with university policies and procedures.
The Epic Analyst is responsible for the design, implementation, support, and optimization of the Epic Hospital Billing module to ensure efficient and compliant workflows. They collaborate with stakeholders to resolve service tickets, perform system testing, and maintain application configurations.
Monitors agent calls for quality assurance across scheduling, registration, and patient account inquiries to ensure accuracy and adherence to standards. Provides objective feedback, completes weekly performance scorecards, and assists in training and coaching new agents.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation while ensuring compliance with department policies. They act as the first point of escalation for complaints and monitor agent calls to ensure quality assurance and accurate patient registration.
The supervisor manages a team of contact center agents to ensure high-quality patient access, registration, and service excellence. They monitor performance metrics, conduct training, and foster a culture of empathy and teamwork within the UHealth Connect department.
The supervisor manages a team of contact center agents to ensure high-quality patient access and registration services. They monitor performance metrics, facilitate training, and foster a culture of empathy and service excellence within the UHealth system.
The Nurse Navigator 2 acts as a liaison between patients, families, and the multidisciplinary care team to provide resources and support throughout the diagnostic and treatment process. They are responsible for assessing barriers to care, educating patients on treatment plans, and implementing improvements in patient care and healthcare policies.
The Nurse Navigator 2 acts as a liaison between patients, families, and the multidisciplinary care team to provide resources and support throughout the diagnostic and treatment process. They are responsible for assessing barriers to care, educating patients on treatment plans, and implementing improvements in patient care and healthcare policies.
The Research Analyst 2 prepares data, conducts statistical analysis, and summarizes results for various research projects. They are also responsible for ensuring the accuracy of reports, maintaining technical documentation, and providing actionable recommendations.
The Patient Navigator facilitates access to care by identifying barriers, coordinating treatment plans, and monitoring service implementation. They act as a liaison between patients and providers, ensuring accurate scheduling, insurance verification, and patient education.
The manager oversees the operations of the Patient Benefit Advising call center to ensure efficient patient access and financial clearance. They are responsible for leading a team, managing departmental budgets, and implementing policies to improve upfront collections and cash flow.
The Sr. Business Systems Analyst collects and analyzes data to develop technology strategies that improve operational efficiency and reduce costs. They are responsible for supporting application issues, maintaining documentation, and designing improved work systems through industrial engineering techniques.
The representative is responsible for verifying patient insurance eligibility, benefits, and obtaining necessary authorizations for medical services. They also provide support to patients and staff while assisting in the training and coaching of team members.
The Business Systems Analyst collects and analyzes data to develop technology strategies that enhance performance, reduce costs, and improve operational efficiencies. They are responsible for triaging application issues, maintaining support documentation, and collaborating with clinical and operational teams to optimize charge capture workflows.
The Manager, Quality Assurance conducts audits of human subject research protocols to ensure compliance with federal and local regulations. They also train and mentor quality assurance auditors while developing and maintaining internal policies and standard operating procedures.
The incumbent is responsible for scheduling complex oncology treatments and procedures while maintaining high standards of customer service. They coordinate with patients, physicians, and medical staff to ensure accurate scheduling, insurance verification, and proper patient preparation.
The Senior Medical Posting Representative oversees the accurate processing and posting of insurance payments and refund requests. They also troubleshoot claim rejections and educate physician offices on proper claim coding.
The Epic Senior Analyst initiates the implementation, configuration, and maintenance of complex clinical applications while collaborating with stakeholders to optimize workflows. They also provide mentorship to junior staff, manage project timelines, and ensure technical solutions meet the organization's business and clinical needs.
The role focuses on analyzing business operations and technology plans to improve efficiency, reduce costs, and enhance overall performance. Key duties include managing the project lifecycle, triaging application issues, and designing secure technological solutions for graduate programs.
The Senior Analyst is responsible for the implementation, build, and optimization of Epic Cadence and Referrals applications. They collaborate with stakeholders to design workflows and provide guidance and support to junior staff members.
The Case Manager reviews medical records to determine medical necessity for admissions and manages the utilization of healthcare resources. They coordinate financial clearance for stem cell transplant candidates and facilitate discharge planning through multidisciplinary collaboration.
Conducts initial, concurrent, and retrospective chart reviews to manage clinical utilization and prior authorizations. Acts as a liaison between patients, healthcare providers, and insurers to prevent treatment delays and authorization denials.
The Senior Reporting Accountant maintains accurate financial records, reconciles ledger accounts, and prepares complex financial statements. The role also involves analyzing costs and revenues to predict future financial obligations and mentoring junior accounting staff.
The Senior Reporting Accountant maintains accurate financial records, prepares complex financial statements, and reconciles subsidiary ledgers to the general ledger. The role also involves analyzing costs and revenues to predict future financial obligations and mentoring lower-level accountants.
The Database Administrator is responsible for the performance, integrity, and security of enterprise databases, including design, installation, and troubleshooting. They provide senior technical leadership and coordinate with IT groups to plan future system utilization and infrastructure standards.
The Nurse Specialist provides specialized outpatient nursing support and triage for patients with complex cranial and spinal conditions. They are responsible for assessing patient outcomes, coordinating care, and mentoring nursing staff to ensure competency in clinical practice.
The Regulatory Analyst I prepares and maintains regulatory documentation for clinical trials from start-up through closure. This includes managing submissions to boards and committees, ensuring compliance with FDA and NIH regulations, and maintaining the Trial Master File.
The Regulatory Analyst prepares and maintains regulatory documentation for clinical trials from start-up through closure. This includes managing submissions to boards and committees, ensuring compliance with FDA and NIH regulations, and updating Trial Master Files.
Serves as a Team Lead providing guidance to staff, handling escalations, and monitoring call quality for accuracy and etiquette. Assists supervisors with staffing, report reconciliation, and ensuring efficient patient scheduling using the EPIC system.
Coordinates administrative and financial functions for sponsored programs, including budget monitoring and financial reporting for grants and clinical trials. Oversees junior staff and ensures departmental compliance with institutional and sponsor regulations.
The Senior Analyst is responsible for the implementation, build, and optimization of Epic Optime and Anesthesia applications. They collaborate with stakeholders to design workflows and provide guidance and support to junior staff members.
The Sr. Medical Biller processes billing information and maintains quality control by identifying and solving data problems. Key duties include verifying claims, managing physician charges, and ensuring timely payment reconciliation.
The Sr. Epic Orders Analyst is responsible for implementing, building, and modifying complex Epic applications to optimize clinical workflows. They provide primary support to end-users and mentor junior staff in resolving application issues and executing day-to-day operations.
The Revenue Cycle Analyst is responsible for processing patient and financial data to maximize revenue and ensure compliance with billing guidelines. Key duties include developing audit tools, analyzing payer contracts, and rectifying billing errors to prevent payment delays.
The Revenue Cycle Analyst is responsible for processing patient and financial data to maximize revenue and ensure compliance with billing guidelines. Key duties include developing audit tools, analyzing payer contracts, and reconciling accounts to rectify payment delays.
The Revenue Cycle Analyst is responsible for processing patient and financial data to maximize revenue and ensure compliance with billing guidelines. Key duties include developing audit tools, analyzing payer contracts, and rectifying billing errors to prevent payment delays.
Leads the development and execution of standardized training programs for UHealthConnect to support patient access services. Manages the design of curricula for a remote workforce using tools like Epic EMR and NICE CXone while partnering with leadership to align training with operational goals.
Oversees and administers clinical application programs and projects, specifically focusing on Epic implementations and integrations. Collaborates with IT leadership and clinical stakeholders to align project priorities with strategic healthcare goals and ensure patient safety.
The role involves the independent design, development, and deployment of Epic clinical applications to optimize healthcare workflows. The architect leads high-complexity projects, manages vendor relationships, and collaborates with clinic leadership to improve operational processes.
The role involves the independent design, development, and deployment of clinical applications and technologies to optimize business processes. The architect leads high-complexity projects, manages vendor relationships, and ensures system solutions align with the organization's strategic vision.
The role involves implementing, building, and modifying complex HIM applications while collaborating with stakeholders to optimize configuration and access. The analyst also provides leadership and support to junior staff and manages the end-to-end lifecycle of application maintenance and testing.
The Epic Principal Trainer 2 is responsible for designing and delivering training, including e-learning modules and manuals, for clinical systems. They manage the training environment build and collaborate with analysts to ensure system functionality meets business and clinical needs.
Lead the design, implementation, and analysis of Laboratory Information Systems (LIS) applications while collaborating with senior leadership on strategic initiatives. Manage staff, budgets, and project schedules to improve patient outcomes and service delivery excellence.
The role is responsible for managing the Epic Master Training Environment (MST) build, designing e-learning modules, and delivering clinical systems training. It involves leading credentialed trainers and collaborating with analysts to ensure training strategies meet business and clinical needs.
The Program Educator is responsible for delivering interactive instruction and facilitating coaching practice sessions for participants. They provide mentoring, guidance, and constructive feedback while staying current on industry trends and ethics.
Deliver interactive instruction in paralegal studies, focusing on legal research, writing, and procedural concepts. Provide mentoring and guidance to students to ensure their professional growth and career readiness in the legal field.
Deliver interactive instruction on interior design concepts and technical skills using design software. Provide mentoring, guidance, and assessments to participants to support their professional growth and portfolio development.
Manage all phases of contract development, including drafting and negotiating commercial and privacy contracts for the university and its medical entities. Provide strategic advice to internal clients regarding contractual risks and ensure compliance with laws and enterprise policies.
The Epic Senior Analyst is responsible for the implementation, build, and modification of complex Epic applications to optimize clinical configuration and access. They provide leadership and oversight to junior analysts while collaborating with stakeholders to ensure the system meets business and clinical needs.
The Senior Research Associate II will conduct genomic analysis, including eDNA collection and laboratory processing, to support marine mammal conservation. Responsibilities also include managing genomic data pipelines, maintaining laboratory equipment, and preparing research reports or manuscripts.
The Contact Center Associate is responsible for scheduling and registering patients within the UHealth system while ensuring accurate insurance verification. They act as a liaison between patients and medical staff to facilitate care and provide information regarding appointments and policies.
The Epic Sr. Analyst initiates the implementation, build, and maintenance of complex clinical applications while collaborating with stakeholders to optimize workflows. They also provide support to junior staff, resolve service tickets, and ensure application configurations meet clinical and business needs.
The Medical Collector coordinates the resolution of patient accounts, verifies demographic and insurance information, and pursues insurance reimbursements through phone calls and documentation. This role also involves preparing monthly reports for accounts receivable and responding to inquiries from patients and carriers.
The Epic Senior Analyst, Willow collaborates with stakeholders and end-users to optimize application configuration and serves as a primary support contact. They also initiate design, development, implementation, and maintenance of the application while supporting junior staff in operations.
The Epic Analyst serves as a support contact for application end-users, identifying and resolving issues while maintaining the application. They also collaborate with trainers and participate in testing and documentation efforts.
