You will design, build, and maintain scalable data models and transformation pipelines using dbt and Snowflake. You will also collaborate with cross-functional teams to translate business requirements into clean, reusable datasets and consistent metrics.
Lead the architecture, development, and deployment of AI platforms, internal tools, customer-facing features, and AI-native products. Set technical standards and guide teams in building secure, reliable, observable, and effective AI systems, including RAG and agent-based applications.
The Director of Product Design will lead and grow a multi-disciplinary team of designers and researchers to define and execute the user experience strategy. They are responsible for fostering a culture of innovation, managing resources, and ensuring the delivery of intuitive and accessible digital products.
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat. Accurately document all customer interactions and maintain professional relationships through empathetic service.
The Senior Product Designer will create innovative, AI-native user experiences and interfaces for tax preparation software. They will collaborate with cross-functional teams to define product vision, iterate on features, and ensure design excellence across web and mobile platforms.
The Senior Integrated Marketing Manager will lead the U.S. Hispanic marketing strategy, defining how the brand builds relevance and growth across various channels. This role involves managing agency relationships, overseeing integrated campaigns, and ensuring cultural relevance throughout the customer journey.
The supervisor will lead daily operations, mentor seasonal tax professionals, and ensure service levels are met through performance monitoring and quality assurance. They will also serve as a point of escalation for customer concerns and assist with technical and operational tax-related inquiries.
The Xpert Lead monitors and assists tax experts with technical and operational questions while providing support to customers via phone and chat. They are also responsible for identifying process improvements, handling escalations, and providing performance feedback to supervisors.
The supervisor will lead daily operations, train and mentor staff, and ensure the accurate preparation and e-filing of tax returns. They are also responsible for monitoring agent performance, quality assurance, and providing technical support to the team.
The SMB Full Service Xpert is responsible for preparing, signing, and e-filing federal and state business income tax returns for S Corporations and Partnerships. They will also conduct client interviews, manage digital documentation, and provide expert tax guidance to business owners.
Assist customers in gathering and organizing tax documentation while providing professional support via phone, chat, and email. Troubleshoot tax-related issues and ensure the accuracy and completeness of tax returns prior to filing.
The B2B Support agent will provide technical and tax-related support for TaxAct products via phone and email. Responsibilities include troubleshooting connectivity, installation, and usability issues while maintaining a professional and positive customer experience.
The SMB Xpert will provide expert tax guidance and support to customers filing Form 1065 and Form 1120-S returns through the TaxAct software. They are responsible for troubleshooting inquiries, conducting tax research, and ensuring a positive, professional customer experience.
The TaxAct Xpert provides expert tax guidance and advice to customers through the online software to help them confidently file their returns. They are responsible for troubleshooting inquiries, reviewing tax calculations, and ensuring a positive customer experience.
Prepare, review, and e-file individual federal and state income tax returns while providing expert tax advice to clients. Conduct secure video and audio interviews to gather financial information and manage necessary tax documentation.
Lead and grow a team of software engineers while owning the delivery and technical direction of business-critical data import services. You will manage the full software development lifecycle, including architecture, production support, and the implementation of modern engineering practices.
The manager will lead the hands-on execution of automated nurture programs and lifecycle journeys using Salesforce Marketing Cloud Account Engagement. They are responsible for optimizing lead management processes, including scoring, routing, and marketing-to-sales handoffs to drive revenue and retention.
The Senior Data Analyst will investigate user behavior and conversion funnels to provide actionable insights for product and marketing teams. They will also design custom dashboards and utilize SQL to analyze large datasets to inform product strategy and user engagement.
Prepare, review, and e-file individual federal and state income tax returns using secure online platforms. Communicate directly with clients via video and audio to gather financial information and provide expert tax advice.
Provide expert guidance and advice to customers filing federal and state tax returns using online software. Resolve customer inquiries by applying tax laws, conducting research, and ensuring a positive user experience.
Provide expert guidance to SMB customers filing Form 1065 and 1120-S returns via phone and written communication. Troubleshoot tax inquiries, conduct research, and ensure compliance with IRS and state regulations.
Prepare, review, and e-file individual federal and state income tax returns using secure online platforms. Communicate directly with clients via video and audio to gather financial information and provide expert tax advice.
