The Senior Identity Engineer will lead the design, implementation, and ongoing engineering of enterprise identity and access management solutions. This includes managing authentication, authorization, federation, and identity controls for cloud, SaaS, and AI-enabled platforms.
Lead and develop the CRM Operations team while overseeing end-to-end email campaign execution and platform strategy. Architect complex customer journeys and optimize CRM technology, including the implementation of SMS capabilities and process improvements.
Provide technical support and troubleshooting for tax professionals using Drake Software via phone. Document customer interactions and collaborate with advanced support staff to resolve complex issues.
Own the strategy, roadmap, and execution for the website and commerce experiences across TaxAct, Drake Software, and 1040.com. Drive customer acquisition and conversion through CMS management, funnel optimization, and digital experimentation.
Prepare, review, and e-file individual federal and state income tax returns using secure online platforms. Communicate directly with clients via video and audio to gather financial information and provide expert tax advice.
Provide expert guidance to SMB customers filing Form 1065 and 1120-S returns via phone and written communication. Troubleshoot tax inquiries, conduct research, and ensure compliance with IRS and state regulations.
Provide expert guidance and advice to customers filing federal and state tax returns using online software. Resolve customer inquiries by applying tax laws, conducting research, and ensuring a positive user experience.
Design and implement scalable Contentful architectures and content models to support multiple digital experiences. Lead platform operations, including environment strategy, CI/CD pipelines, and cross-functional collaboration to improve content authoring workflows.
Provide technical and tax-related support for TaxAct Professional and Business product lines via phone and email. Troubleshoot customer issues, communicate trends to management, and contribute to the knowledge database.
Provide expert guidance to SMB customers filing Form 1065 and 1120-S returns via phone and written communication. Resolve tax inquiries, conduct research, and ensure compliance with IRS and state regulations within the TaxAct software.
Provide expert guidance to customers on federal and state tax returns using online software. Resolve tax-related inquiries and conduct research to ensure accurate filing and maximum tax advantages.
Diagnose and resolve technical and tax-related inquiries from professionals using Drake Software via phone. Document customer interactions and partner with advanced support staff for complex issues to ensure a positive customer experience.
Prepare, review, and e-file individual federal and state income tax returns using secure online platforms. Communicate directly with clients via video and audio to gather financial information and provide expert tax advice.
Lead the product strategy, roadmap, and execution for Drake's professional tax solutions, focusing on 0→1 innovation and cloud evolution. Ensure the successful delivery of annual tax law updates and improve preparer productivity through optimized workflows.
