The Software Support Specialist will communicate with clients to investigate, classify, and resolve complex technical incidents while maintaining high customer satisfaction. They will also contribute to the knowledge base, collaborate with engineering teams on escalations, and participate in ongoing product training.
Storable
26 Remote Job Openings at Storable
Manage the onboarding process for 15+ new clients monthly, including data migration and expectation management. Provide ongoing support and troubleshooting for customers via phone and email while maintaining accurate records in internal systems.
Lead the technical strategy and architecture for the CRM platform, focusing on scaling, reliability, and transitioning to a microservices architecture. Balance hands-on coding with mentoring engineers and aligning cross-functional teams on delivery goals.
Design, build, and scale a multi-tenant SaaS CRM platform using a full-stack approach with Angular, Node.js, and AWS. The role involves owning complex integrations, modernizing architecture toward microservices, and sharing ownership of system reliability through on-call rotations.
Lead the full lifecycle of custom software implementations and professional services projects for strategic marine and waterfront customers. Act as the primary bridge between executive clients and internal Product and Engineering teams to ensure projects are delivered on time and within budget.
The role involves providing high-quality technical support and delivering tailored training sessions to help clients maximize the value of the Newbook platform. You will also collaborate with internal teams to improve product feedback and leverage AI tools to enhance support efficiency.
Design and maintain scalable platform services and backend infrastructure using C# .NET and Node.js to support multiple product teams. Focus on improving reliability, performance, and developer experience for high-throughput, transaction-heavy workloads.
Drive cloud cost optimization and financial accountability by bridging the gap between engineering and finance. Establish cost visibility through tagging strategies, automate FinOps processes, and create dashboards to communicate spend trends to stakeholders.
Build and improve features for Marine and RV & Camping platforms using AI-assisted development tools. Collaborate with cross-functional teams to reduce technical debt and mentor other engineers on modern engineering workflows.
Lead the quality strategy for the Marine software platform by designing automated tests and validating APIs and data. Collaborate with cross-functional teams in an Agile environment to identify risks and ensure the delivery of reliable, customer-focused software.
Develop and maintain custom WordPress themes, plugins, and integrations for the Newbook Websites product. Utilize AI-assisted development tools to accelerate coding, testing, and refactoring while ensuring high security and maintainability.
Lead a team of approximately 10 engineers to build and modernize cloud-native SaaS applications for the RV and camping industry. Define engineering strategies, oversee architectural decisions, and integrate AI-assisted workflows to improve developer velocity and product quality.
Lead a team of engineers in building and modernizing cloud-native SaaS applications for the marine industry. This hands-on role involves defining engineering strategy, reviewing code, and integrating AI-assisted workflows to improve delivery.
Own the product roadmap and backlog for the Newbook platform, balancing customer needs with business goals. Lead continuous customer discovery and utilize AI tools to accelerate research, planning, and delivery of impactful software solutions.
Lead and develop a team of Salesforce professionals to optimize the GTM technology ecosystem across all verticals. Partner with business stakeholders to define the strategic roadmap and ensure scalable, stable system architecture.
Responsible for the configuration, optimization, and stability of the Salesforce platform and GTM systems. This includes building scalable flows, maintaining data quality, and collaborating with stakeholders to translate business requirements into technical solutions.
Design, build, and maintain high-quality Salesforce solutions including Apex, LWC, and Flows to optimize GTM and post-sales systems. Collaborate with stakeholders and the Business Operations team to translate business needs into scalable technical functionality.
The BDR is responsible for generating a high-quality sales pipeline through strategic outbound calls, emails, and texts to self-storage operators. They qualify leads and provide detailed discovery notes to Account Executives to facilitate effective demos and proposals.
Lead and mature software development teams to deliver scalable architectures and high-quality services for key business lines. Oversee the full software development lifecycle while fostering an inclusive engineering culture and aligning technical roadmaps with company goals.
Manage the full B2B sales cycle from prospecting and discovery to negotiation and closing for the self-storage vertical. Build a healthy pipeline of new-logo opportunities and deliver compelling demos to stakeholders using a consultative approach.
Lead the strategy and execution of the demand generation engine for the self-storage vertical to drive qualified pipeline and revenue growth. Collaborate with Sales, Product Marketing, and Revenue Operations to optimize the digital buyer journey and implement AI-driven marketing tools.
Identify and qualify new business opportunities and cross-sell opportunities for marina operators. Perform high-volume outbound calling and manage the sales pipeline within Salesforce to empower account executives.
Manage client relationships within the self-storage industry to drive product adoption, retention, and expansion. Conduct business reviews to demonstrate ROI and act as a strategic advisor to ensure long-term client success.
The Director of P&C oversees commercial insurance operations, managing complex risk portfolios and leading a high-performing sales and operations team. This role bridges traditional risk management with the company's technology platform to drive operational efficiency and program growth.
The specialist will lead the end-to-end migration of customers from legacy independent sales organizations and third-party gateways to the company's integrated payments product. This includes partnering with clients to design migration plans, analyzing merchant statements for cost proposals, and acting as the bridge between clients and internal teams.
The Business Development Representative will interact with storage facility operators to identify value opportunities and qualify potential new deals. They will also manage outbound calls and generate leads for the sales team.