Act as the primary point of contact for clients and partners to troubleshoot, research, and resolve technical issues. Collaborate with internal support, product, and engineering teams to improve product offerings and advocate for customer needs.
You will design, build, and maintain scalable data collection integrations and connectors with various external platforms and APIs. Additionally, you will develop robust infrastructure to process, normalize, and move large volumes of data while ensuring high reliability and performance.
The Customer Success Manager will act as a client advocate, managing onboarding and technical solution delivery to ensure maximum product value. They are responsible for driving customer retention, conducting QBRs, and identifying incremental revenue opportunities.
Manage the full sales cycle from prospecting and product demos to negotiation and customer hand-off. Drive revenue growth by evangelizing the platform to key stakeholders in the Gaming, Commerce, Travel, and Lifestyle verticals.
Own the technical implementation and onboarding process for high-priority customers across the Americas. Collaborate with Product and Engineering teams to resolve complex technical issues and develop scalable internal playbooks and tools.
Manage the full sales cycle from prospecting and product demos to negotiation and customer hand-off. Drive revenue growth by evangelizing the platform to key stakeholders in Gaming, Commerce, Travel, and Lifestyle verticals.
Lead and manage regional partnership development in APAC with networks, agencies, and technology partners to drive pipeline and revenue. Develop GTM strategies, manage reseller programs, and provide product feedback to R&D teams based on partner needs.
Manage a pipeline of sales opportunities by demonstrating the Singular platform and identifying customer pain points to drive value. Act as a technical bridge between prospects and internal product teams to manage trials, RFPs, and feature requests.
The GTM Engineer will design and operate the technical infrastructure for outbound sales, connecting data sources to create a scalable pipeline. This role involves building automated workflows, managing data enrichment, and enabling programmatic personalization to support the sales team.
